Woocommerce / Stripe Orders Failed

  • Resolved emmachamberlain357

    (@emmachamberlain357)


    3 years, 9 months ago

    Woocommerce / Stripe Orders Failed

    2021-06-04T13:19:26+00:00 DEBUG 
====Stripe Version: 5.2.0====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => 
    [source] => 
    [source_object] => 
)

====End Log====
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there! Could you please describe a little bit more about what is happening? What kind of order notes are you seeing within the failed orders? Do you have the plugin in live or staging mode?

    Also, please include a copy of your WooCommerce System Status report with your reply.

    Thread Starter emmachamberlain357

    (@emmachamberlain357)

    The website is live. https://bekskitesurfing.co.uk

    where I find the order notes?
    how I get woo commerce system report?

    Hi, @emmachamberlain357!

    where I find the order notes?

    Those will be the notes that are usually on the right of the screen when you view or edit an order.

    how I get woo commerce system report?

    As for the System Status Report, you can find that under WooCommerce > Status.

    For sharing these kinds of information though, I would suggest that you instead contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    In that request, please include the following:

    • A link to this thread
    • Your site’s System Status Report
    • Screenshots or orders including the order notes. If you don’t already have a screenshot service installed, you can use https://snipboard.io
    • A screenshot of your Stripe settings under WooCommerce > Settings > Payments > Stripe

    We’ll continue to assist you there!

    Thread Starter emmachamberlain357

    (@emmachamberlain357)

    Hi,
    I did submit the ticket with all the information please check. thank you.

    Hi there,

    Thank you for doing that!

    We will get back to you as soon as possible from there. ??

    I’m marking this thread from here as solved for now as we moved to the internal ticket. We will keep working with you on it from there.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Woocommerce / Stripe Orders Failed’ is closed to new replies.