WooCommerce stopped working correctly – Paid Orders Stuck in Pending

  • Resolved djwriter

    (@djwriter)


    4 years ago

    We’ve been using WooCommerce since early June. Starting in September, 16 orders remained at PENDING PAYMENT, despite money being received. We are using WooCommerce Clover Payment Gateway by Zaytech and PayPal for payment. How do we have WooCommerce return to closing out the payment after it’s been received? It doesn’t seem like the signal back is being received. This is causing tons of client grievances because they are expecting a product within a few days, and we thought we were still waiting for payment. We are checking manually now that we know there is a problem. We are on the latest version of Woocommerce and all plugins. We are hosted on GoDaddy Managed E-Commerce WordPress hosting.

    Is there a way to be notified of pending orders if they stay longer than a day in pending?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter djwriter

    (@djwriter)

    
### WordPress Environment ###

WordPress address (URL): 
Site address (URL): 
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
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WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

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PHP Time Limit: 300
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OpenSSL/1.0.1e

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avia_framework_post: 30
nav_menu_item: 23
oembed_cache: 9
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post: 11
product: 39
revision: 538
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Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Classic Editor: by WordPress Contributors – 1.6
Social Reviews & Recommendations: by RichPlugins  – 1.7.1
Reviews and Rating - Google Business: by Noah Hearle
Design Extreme – 3.21

Gravity Forms: by Gravity Forms – 2.4.21
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Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1 (update to version 4.6.2 is available)
Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8 – Installed version not tested with active version of WooCommerce 4.6.1

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Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
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### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #322 - /shop/
Cart: #323 - /cart/
Checkout: #324 - /checkout/
My account: #325 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Enfold
Version: 4.7.6.4
Author URL: https://kriesi.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 233
Oldest: 2020-10-10 22:47:57 +0000
Newest: 2020-11-10 17:09:25 +0000
    Thread Starter djwriter

    (@djwriter)

    Please find report.

    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter djwriter

    (@djwriter)

    Seeing this now:
    https://___________.com/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js: jQuery.parseJSON requires a valid JSON string

    Plugin Support fevered – a11n

    (@fevered)

    Oh, no, I’m sorry to hear that! Were you able to try the conflict test? Did you still see that error when conflict testing?

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘WooCommerce stopped working correctly – Paid Orders Stuck in Pending’ is closed to new replies.