Woocommerce Shipping Zones

  • Resolved chunkydesign

    (@chunkydesign)


    7 years ago

    Hi, I have recently tried adding a new postcode to the Zone Regions within Woocommerce>Shipping Zones

    I currently have a long list of postcodes, which have all been working fine. Basically when someone orders on the website they have two options – Delivery or Collection. The delivery option is only available to them if they are within 2 miles of a specified location, the system reads the postcode they eneter at the checkout and if it is in the list (Zone Regions) they will have the option to select ‘Delivery’, if it is not in the list they only see the ‘Collection’ option.

    I have recently tried adding a new postcode to the list and when saving the changes the cart page only displays ‘Collection’ as an option even if the postcode matches one in the Zone Regions list (e.g. EN10 7QL). I then removed the newly added postcode but it appears to only show collection as an option still.

    I restored the site from a previous backup and the issue was resolved so I tried adding the postcode again but the error came back.

    I would be grateful if you can offer any advice on this issue.

    Please see screen grab here – https://www.awesomescreenshot.com/image/3200984/11876c8e8fac09ec3357f5a4bec5978f

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @chunkydesign,

    That is quite a strange issue, indeed!

    Entered just like that, “EN10 7QL” should work fine, so adding it to one of your existing Shipping Zones shouldn’t be an issue.

    I would suggest testing this with shipping debug mode enabled, which can be found in WooCommerce > Settings > Shipping > Shipping options. This will bypass the shipping cache and tell you what zone is matched.

    Depending on how that test goes, I would also try to rule out plugin / theme conflicts. This guide can help find the plugin or theme culprit:?https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Cheers,

Viewing 1 replies (of 1 total)
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