Woocommerce Shipping Zone Problem

Hi @meysam98

Thanks for reaching out!

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi xue28 (woo-hc)

Screenshot of the problem

https://snipboard.io/euW6MN.jpg

Unfortunately, the copy button for support on the system status page doesn’t work either.

Hi,

there is a problem in the shipping zones and the definition of shipping areas

Can you provide us more details? Please? What steps were made on your site for this error to appear?

Can you please temporarily disable all plugins except WooCommerce? Then please try again to get the system status report.

Looking forward to hearing from you.

Hi,

When the WordPress language is set to English, this problem does not exist, but when the WordPress language is set to Farsi (persian), there is a problem in the transport areas section, and the system report buttons do not work in the system status section. All plugins are disabled except WooCommerce. If you install WooCommerce on a Persian language WordPress site, you can see the problem.

Hi @meysam98

Thank you for providing further information about your issue here.

I understand that the issue only exists when you are using WooCommerce under the Farsi language, correct?

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here. Please provide this when you are using the English language.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi @xue28

In version 7.3.0, the Get system report button does not work in Farsi language. But it worked by changing the WordPress language to English and I will send you the report here: (There was no item to send in the Logs section)

WordPress Environment

WordPress address (URL): https://127.0.0.1/wpfa
Site address (URL): https://127.0.0.1/wpfa
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.51 (Win64) OpenSSL/1.1.1l PHP/7.4.25
PHP Version: 7.4.25
PHP Post Max Size: 40 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB
Max Upload Size: 40 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img> Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.3.0
WC Database Prefix: wp_
Total Database Size: 3.47MB
Database Data Size: 2.03MB
Database Index Size: 1.44MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 1.09MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 1
page: 7
post: 2

Security

Secure connection (HTTPS): ?</img>
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?</img>

Active Plugins (1)

WooCommerce: by Automattic – 7.3.0

Inactive Plugins (0)

Settings

API Enabled: –
Force SSL: –
Currency: IRR (?)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ?</img> Page not set

Theme

Name: Twenty Twenty-Three
Version: 1.0
Author URL: https://www.remarpro.com
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-29 11:06:21 -01:00
Options: ?</img>
Notes: 34
Onboarding: completed

Action Scheduler

Complete: 7
Oldest: 2023-01-17 10:07:25 -0100
Newest: 2023-01-29 08:51:19 -0100

Pending: 1
Oldest: 2023-01-30 08:51:05 -0100
Newest: 2023-01-30 08:51:05 -0100

Status report information

Generated at: 2023-01-29 13:32:52 -01:00
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Hi,

I’m sorry, I am unable to understand Farsi language.

Can you please temporarily switch the site’s language to English, and then please provide us a screenshot of your shipping zones? That way, I can replicate the same conditions on my testing site to check.

Thanks.

Hi @ihereira

Screenshot of shipping zones in English language does not solve the problem! Because this problem does not exist in English! I think I have given you a complete explanation to solve the problem. This report is to fix a bug in the WooCommerce plugin and it has been seen on many sites that use Persian (Farsi) language and WooCommerce version 7.3.0.

Hi @meysam98

I checked the Github Repository and found that this was already reported as a bug here: https://github.com/woocommerce/woocommerce/issues/36474

I would suggest subscribing to the thread to keep posted for updates.

Thanks!