WooCommerce / Shipping / (UPS basic) pulling randomly incorrect shipping rates

  • This has been a good useful plugin in the past. I have it working just fine on other WooCommerce stores. However in this case the rates pulled in from UPS are always incorrect. They might be too low or too high but are never correct. I am not charging tax so that eliminates the issue of shipping taxes. One example is the smallest item for sale on the store is the Keg Collars – 100. The rate charged on the WooCommerce for UPS Ground is $9.76. What we are actually charged is $12.24 including our little UPS discount. We print the labels using the exact same weight and dimensions from UPS.com. On other larger items WooCommerce is overcharging customers for shipping by as much as $30. Does the UPS (basic) shipping option still work or should people try to find a different plugin to pull in UPS shipping from UPS.com?

    • This topic was modified 5 years, 11 months ago by IanErickson.

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  • I am having the same issue.

    Thread Starter IanErickson

    (@ianerickson)

    Hello Kreish29. I believe the solution was to delete two plugins. WooCommerce Services and JetPack may overwrite the UPS rates which are pulled in from your UPS account. Possibly if you have either of these plugins you may try deactivating them and see if that fixes it.

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