Woocommerce – Shipping Label and Credit Card
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Hi,
Our company bayandbirchdesigns.com uses WooCommerce for shipping labels. I’m not sure if it makes a difference, but the website is hosted by Go Daddy.
When trying to change the credit card, our old company name appears and that company’s credit card. We have been trying to delete the old Sweet as Honey Basket credit card and add a new credit card. Luck is not on our side.
I called Go Daddy who said that it’s on the WooCommerce end. The error is “billingdaddy” when crediting a shipping label. Also, we can’t uncheck the old credit card.
Everything was working find previously.
It just doesn’t make sense! This is critical to our shipping.
If you could point me in the right direction, it would be greatly appreciated.
Thank you!
KAL
Viewing 3 replies - 1 through 3 (of 3 total)
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Thanks for reaching out!
I understand that the old credit card information is still linked to your WooCommerce account. This can sometimes happen if the account hasn’t been properly updated or if there’s a cache issue.
As a first step, could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.
If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
Hi Xue28,
Thank you so much for taking a look at this problem with Woocommerce.
Here is the error message URL: https://snipboard.io/UL3iM2.jpg
Here is the WooCommerce - Copy for support WordPress Environment WordPress address (URL): https://bayandbirchdesigns.com
Site address (URL): https://bayandbirchdesigns.com
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database WC Database Version: 7.8.2
WC Database Prefix: wp_r1c5ahdqjx_
Total Database Size: 48.52MB
Database Data Size: 35.17MB
Database Index Size: 13.35MB
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oembed_cache: 4
page: 10
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Hide errors from visitors: ? Active Plugins (37) All in One SEO: by All in One SEO Team – 4.4.1
Autoptimize: by Frank Goossens (futtta) – 3.1.8.1
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
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Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.17
Google Listings and Ads: by WooCommerce – 2.4.10
Google Tag Manager: by George Stephanis – 1.0.3
Hide Shipping Method For WooCommerce: by theDotstore – 1.3.2
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System Plugin: by – 4.78.1 Settings API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages Shop base: ? Page not set
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: ? Page not set
Terms and conditions: ? Page not set Theme Name: Flatsome
Version: 3.17.3
Author URL: https://uxthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
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flatsome/woocommerce/single-product/title.php
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flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php Subscriptions WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://bayandbirchdesigns.com
Subscriptions-core Library Version: 5.7.2
Subscription Statuses: –
WooCommerce Account Connected: ? No Store Setup Country / State: United States (US) — New Hampshire Subscriptions by Payment Gateway Payment Gateway Support WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method Admin Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
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marketing
mobile-app-banner
navigation
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payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-07-11 12:52:18 +00:00
Options: ?
Notes: 20
Onboarding: skipped WooCommerce Payments Version: 6.1.1
Connected to WPCOM: Yes
Blog ID: 203738256
Account ID: acct_1Ke0cI2HjFAe8cgQ Action Scheduler Canceled: 2
Oldest: 2023-07-05 00:53:17 +0000
Newest: 2023-07-10 14:31:25 +0000 Complete: 10,679
Oldest: 2023-06-10 00:35:01 +0000
Newest: 2023-07-10 14:58:27 +0000 Failed: 900
Oldest: 2022-09-01 09:36:39 +0000
Newest: 2023-07-10 09:20:50 +0000 Pending: 15
Oldest: 2023-07-10 15:02:40 +0000
Newest: 2023-07-12 15:09:56 +0000 Status report information Generated at: 2023-07-10 15:03:29 +00:00
`Again, your time is appreciated!
KAL
Hello @bayandbirchdesigns,
Thank you for sharing the logs!
Since this could be an account-related issue, we need to address it via email for privacy concerns. :?)
Could you please open a ticket about this from WooCommerce.com > MY profile > Support?Make sure to include a link to this thread so we know what has been done already.
Cheers! - System Status Report which you can find via
Viewing 3 replies - 1 through 3 (of 3 total)
- The topic ‘Woocommerce – Shipping Label and Credit Card’ is closed to new replies.
