WooCommerce sending receipt to a wrong person(eWay).

Hello @trickxterefied,

May I ask which Eway plugin are you using?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

Hello @babylon1999

Good afternoon, thank you for the reply.

The site is using WooCommerce Eway Gateway version 3.5.2

Unfortunately, there is no fatal-error.logs from the dropdown menu. Though, I have notice this from cpanel error logs https://prnt.sc/z01kCmhwaQIr
Below is the status report:

WordPress Environment

WordPress address (URL): https://www.herbalmedicineonline.com.au
Site address (URL): https://www.herbalmedicineonline.com.au
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 528 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.88.0
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.3.0
WC Database Prefix: wp_
Total Database Size: 178.18MB
Database Data Size: 137.45MB
Database Index Size: 40.73MB
wp_woocommerce_sessions: Data: 1.70MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.83MB + Index: 0.48MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 6.89MB + Index: 4.05MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.44MB + Index: 0.17MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.28MB + Index: 0.18MB + Engine MyISAM
wp_cf7dbplugin_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_submits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_crf_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_ewwwio_images: Data: 0.29MB + Index: 0.15MB + Engine MyISAM
wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_nm_personalized: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 17.45MB + Index: 1.19MB + Engine InnoDB
wp_postmeta: Data: 70.52MB + Index: 23.05MB + Engine InnoDB
wp_posts: Data: 6.48MB + Index: 1.03MB + Engine InnoDB
wp_pv_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Data: 8.52MB + Index: 5.88MB + Engine InnoDB
wp_users: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
wp_velocity_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.38MB + Index: 0.38MB + Engine MyISAM
wp_wc_order_stats: Data: 0.27MB + Index: 0.17MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.15MB + Index: 0.17MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.18MB + Index: 0.25MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wfconfig: Data: 2.66MB + Index: 0.02MB + Engine MyISAM
wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 6.14MB + Index: 0.78MB + Engine MyISAM
wp_wfhits: Data: 0.80MB + Index: 0.13MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 4.91MB + Index: 0.33MB + Engine MyISAM
wp_wfknownfilelist: Data: 4.35MB + Index: 0.24MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.45MB + Index: 0.08MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.76MB + Index: 0.18MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.27MB + Index: 0.10MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM

Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 199
custom_css: 2
et_pb_layout: 39
fl-theme-layout: 3
nav_menu_item: 19
o-discount: 2
o-list: 1
oembed_cache: 1
page: 17
post: 17
product: 14
product_variation: 101
revision: 723
seedprod: 1
shop_coupon: 5
shop_order: 4809
wcccf: 3
wccpf: 2
wcpa_pt_forms: 2
woo_discount: 2
woo_discount_cart: 1
wp_global_styles: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (32)

Advanced Custom Fields PRO: by Elliot Condon – 5.8.7
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.15.8
Akismet Anti-Spam: by Automattic – 5.0.2
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.2
Beaver Themer: by The Beaver Builder Team – 1.4.4
PowerPack for Beaver Builder: by IdeaBox Creations – 2.27.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Custom Post Type UI: by WebDevStudios – 1.13.4
Disable XML-RPC: by Philip Erb – 1.0.1
EWWW Image Optimizer: by Exactly WWW – 6.9.3
Fr Custom Payment Gateway Icon for WooCommerce: by Fahri Rusliyadi – 1.1.1
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Multiple Roles: by Christian Neumann – 1.3.7
Nav Menu Roles: by Kathy Darling – 2.1.2
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0
Post Types Order: by Nsp Code – 1.9.9.2
WooCommerce Shipping Label (BASIC): by WebToffee – 2.3.8
Smart Slider 3: by Nextend – 3.5.1.12
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.7
W3 Total Cache: by BoldGrid – 2.2.12
WC Fields Factory: by Saravana Kumar K – 4.1.5
Widget Logic: by WPChef – 5.10.4
WooCommerce Address Book: by CrossPeak – 2.4.1
Woocommerce Custom Product Addons: by Acowebs – 4.2.1
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.7.1
WooCommerce Eway Payment Gateway: by WooCommerce – 3.5.2
WooCommerce: by Automattic – 7.3.0 (update to version 7.4.0 is available)
NabTransact Redirect Gateway for WooCommerce: by PatSaTECH – 1.4.1
Wordfence Security: by Wordfence – 7.9.0
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 20.0
WP Approve User: by Konstantin Obenland – 10

Inactive Plugins (5)

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Better Search Replace: by WP Engine – 1.4.2
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Multiple Customer Addresses: by MoreAddons – 1.0.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.7

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #4 - /shop-page/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #120 - /terms-conditions/

Theme

Name: Delonix Child Theme
Version: 3.0.0
Author URL: https://webandgraphics.delonix.com.au/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.4.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

Templates

Overrides: dlxtheme/woocommerce/archive-product.php
dlxtheme/woocommerce/emails/customer-processing-order.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-02-24 05:27:01 +11:00
Options: ?
Notes: 113
Onboarding: completed

Action Scheduler

Complete: 1,214
Oldest: 2023-01-23 17:18:08 +1100
Newest: 2023-02-23 16:31:03 +1100

Pending: 3
Oldest: 2023-02-23 17:31:03 +1100
Newest: 2023-02-23 21:58:43 +1100

Status report information

Generated at: 2023-02-23 16:54:04 +11:00
`