Woocommerce Sandbox payment test always puts orders “On hold” status??? Why?

  • Resolved khkit

    (@khkit)


    2 years, 10 months ago

    Hi I created a developer account and tested my store in sandbox mode. The transaction went through perfectly and even got it in my orders section of my woocommerce dashboard but it says the order is “on hold” why?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @khkit

    It sounds like your store is not receiving an IPN notification from your payment gateway following the payment, so the order status doesn’t get changed.

    We would need a little more information to better understand the issue.

    • Which plugin(s) are you employing for payments?
    • Which payment method and which payment gateway (such as PayPal, Stripe, etc.) is being used on your test?
    • Are you seeing any order notes?

    Thanks

    We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce Sandbox payment test always puts orders “On hold” status??? Why?’ is closed to new replies.