Woocommerce > revenue report analysis Error quantities

Hi @incapto ,

Thanks for reaching out!

I understand that after updating WooCommerce and WordPress to their latest versions, the Analytics Revenue Report data is incorrect.

As a first step, kindly navigate to Dashboard > Analytics > Settings, and scroll down to Import Historical Data and click on Start. This action will regenerate the Analytics data.

Once the import has successfully completed, go back to the Analytics Revenue reports and see if the data is now correct. If it is still incorrect, then go back to Analytics > Settings, scroll down to Delete Previously Imported Data.

Once that has been deleted, you can then run the import tool again, to refresh the data set.

If the issue is still present, please share a copy of our site’s System Status, which you can find via?WooCommerce?>?Status. Select Get system report and then Copy for support.

Once you have this, you can share it in your response here.

Thanks!

Hi,

On Dashboard > Analytics > Settings, the button Start is disabled.
The status is: Nothing to import.

What can we do?

Thank you!

Hello,

Sorry to hear that.

May I ask are there any are pending jobs under WooCommerce > Status > Scheduled Actions? If so you can run them and allow some time for them. Then you can check again.

If that does not make any difference, please provide us with the following:

— Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

— Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Thank you.

• This reply was modified 2 years, 4 months ago by Igor H.

Hi,

no pending jobs ??

this is the status:

### WordPress Environment ###

WordPress address (URL): https://incapto.com
Site address (URL): https://incapto.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
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WP Debug Mode: –
WP Cron: –
Language: es_ES
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PHP Post Max Size: 300 MB
PHP Time Limit: 600
PHP Max Input Vars: 4000
cURL Version: 7.74.0
OpenSSL/1.1.1n

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Secure connection (HTTPS): ?
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WooCommerce PDF Invoices & Packing Slips Professional: por Ewout Fernhout – 2.6.1
WooCommerce PDF Invoices & Packing Slips Premium Templates: por Ewout Fernhout – 2.9.4
WooCommerce Product Bundles: por SomewhereWarm – 6.10.0
WooCommerce User Switching: por Krokedil – 1.0.0
WooCommerce Warranty Requests: por WooCommerce – 1.9.21
WooCommerce: por Automattic – 6.7.0
Yoast SEO Premium: por Equipo Yoast – 18.9
Yoast SEO: por Equipo Yoast – 19.3
WP Crontrol: por John Blackbourn & crontributors – 1.14.0
WP Rocket: por WP Media – 3.5.4
WP Offload SES Lite: por Delicious Brains – 1.4.6
WPML Media: por OnTheGoSystems – 2.7.0
WPML String Translation: por OnTheGoSystems – 3.2.1

### Inactive Plugins (2) ###

Smart Variations Images & Swatches for WooCommerce: por David Rosendo – 5.1.12
Trustpilot-reviews: por Trustpilot – 2.5.914

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

Elementor Safe Mode: por Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: ? El ID de página está establecido
pero la página no existe

Carrito: #213 - /carrito/
Finalizar compra: #214 - /finalizar-compra/
Mi cuenta: #7373 - /cuenta/
Términos y condiciones: #445 - /terminos-y-condiciones/

### Theme ###

Name: Basel Child
Version: 1.1.2.9.9
Author URL: 
Child Theme: ?
Parent Theme Name: Basel
Parent Theme Version: 5.4.2
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: basel/woocommerce/archive-product.php
basel-child/woocommerce/cart/cart-shipping.php
basel-child/woocommerce/cart/cart.php
basel-child/woocommerce/cart/cross-sells.php
La  version 3.7.0 de basel/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 5.2.0
basel-child/woocommerce/checkout/form-checkout.php
La  version 3.8.0 de basel-child/woocommerce/checkout/review-order.php está obsoleta. La versión del núcleo es la 5.2.0
basel/woocommerce/checkout/thankyou.php
basel/woocommerce/content-product.php
basel-child/woocommerce/content-single-product.php
basel/woocommerce/content-widget-product.php
La  version 3.7.0 de basel-child/woocommerce/emails/admin-cancelled-order.php está obsoleta. La versión del núcleo es la 4.1.0
basel-child/woocommerce/emails/admin-failed-order.php
basel-child/woocommerce/emails/admin-new-order.php
basel-child/woocommerce/emails/customer-completed-order.php
basel-child/woocommerce/emails/customer-invoice.php
La  version 3.7.0 de basel-child/woocommerce/emails/customer-new-account.php está obsoleta. La versión del núcleo es la 6.0.0
basel-child/woocommerce/emails/customer-note.php
basel-child/woocommerce/emails/customer-on-hold-order.php
basel-child/woocommerce/emails/customer-processing-order.php
basel-child/woocommerce/emails/customer-refunded-order.php
basel-child/woocommerce/emails/customer-reset-password.php
La  version 3.9.0 de basel-child/woocommerce/emails/email-addresses.php está obsoleta. La versión del núcleo es la 5.6.0
basel-child/woocommerce/emails/email-customer-details.php
basel-child/woocommerce/emails/email-downloads.php
basel-child/woocommerce/emails/email-footer.php
basel-child/woocommerce/emails/email-header.php
basel-child/woocommerce/emails/email-order-details.php
/var/www/incapto.com/wp-content/plugins/atum-multi-inventory/views/email-templates/email-mi-order-items.php
basel-child/woocommerce/emails/email-styles.php
basel/woocommerce/global/breadcrumb.php
basel/woocommerce/global/form-login.php
basel/woocommerce/global/quantity-input.php
basel/woocommerce/loop/loop-end.php
basel-child/woocommerce/loop/loop-start.php
basel/woocommerce/loop/no-products-found.php
basel/woocommerce/loop/orderby.php
basel/woocommerce/loop/pagination.php
basel/woocommerce/loop/sale-flash.php
basel/woocommerce/myaccount/form-login.php
basel/woocommerce/product-searchform.php
basel-child/woocommerce/single-product/add-to-cart/simple.php
La  version 3.5.5 de basel-child/woocommerce/single-product/add-to-cart/variable.php está obsoleta. La versión del núcleo es la 6.1.0
basel-child/woocommerce/single-product/meta.php
basel-child/woocommerce/single-product/product-attributes.php
basel/woocommerce/single-product/product-image.php
basel/woocommerce/single-product/product-thumbnails.php
basel-child/woocommerce/single-product/rating.php
basel/woocommerce/single-product/related.php
basel/woocommerce/single-product/sale-flash.php
basel/woocommerce/single-product/tabs/tabs.php
basel-child/woocommerce/single-product/title.php
basel-child/woocommerce/single-product/up-sells.php
basel-child/woocommerce/single-product-reviews.php
basel-child/woocommerce/single-product.php
La  version 2.6.1 de basel/woocommerce/content-product_cat.php está obsoleta. La versión del núcleo es la 4.7.0

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### Gift Cards ###

Database Version: 1.6.1
Loopback Test: ?
Task Queueing Test: ?

### Product Bundles ###

Database Version: 6.10.0
Loopback Test: ?
Template Overrides: basel-child/woocommerce/single-product/bundled-product-variable.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-17 11:22:40 +02:00
Options: ?
Notes: 4
Onboarding: completed

### Action Scheduler ###

Canceled: 352
Oldest: 2022-06-16 09:03:00 +0200
Newest: 2022-07-15 19:17:24 +0200

Complete: 175.090
Oldest: 2022-06-16 10:40:11 +0200
Newest: 2022-07-16 19:56:56 +0200

Failed: 219
Oldest: 2020-11-11 14:45:22 +0100
Newest: 2022-07-15 13:15:13 +0200

Pending: 95
Oldest: 2022-07-17 02:00:00 +0200
Newest: 2023-02-16 13:29:16 +0100

### Status report information ###

Generated at: 2022-07-16 19:57:06 +02:00

No logs.

Thank you.

Hi @incapto! Thanks for sharing your Status report with us!

From that, I can see that you have 219 failed actions and 95 pending. Also, your newest pending action is from Feb 16, 2023!

If you view the oldest pending actions, are you able to run them manually? If they won’t run, you might delete them and see if the scheduled actions will work properly after that.

I can see that you already have WP-Crontrol installed, do you see any error on your scheduled actions?

If you’re able to run/delete them manually you can try to import your historical data again and let us know how it goes!

My very best,

Hi,

the actions are pending, buts its normal, we have a subscription module that create this jobs.
I don’t see errors on wp-cron.

It’s weird, the button to import analytics data again (Dashboard > Analytics > Settings -> Import Historical Data -> Start) is disabled, Is there any way to force it?

Thank you,

Hi @incapto

we have a subscription module that create this jobs. I don’t see errors on wp-cron.

Thanks for the update.

the button to import analytics data again is disabled

Let us look for fatal errors if any. Could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error? Please let us know what you find.

We found errors from other plugin:

2022-07-19T09:00:11+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on bool in /var/www/incapto.com/wp-content/plugins/atum-multi-inventory/classes/Inc/Helpers.php:956
Stack trace:
#0 /var/www/incapto.com/wp-content/plugins/atum-multi-inventory/classes/Inc/Orders.php(2039): AtumMultiInventory\Inc\Helpers::reduce_stock_levels()
#1 /var/www/incapto.com/wp-content/plugins/atum-multi-inventory/classes/Inc/Orders.php(1996): AtumMultiInventory\Inc\Orders->maybe_reduce_stock_levels()
#2 /var/www/incapto.com/wp-content/plugins/atum-multi-inventory/classes/Inc/Orders.php(1938): AtumMultiInventory\Inc\Orders->can_change_stock()
#3 /var/www/incapto.com/wp-includes/class-wp-hook.php(307): AtumMultiInventory\Inc\Orders->can_reduce_stock()
#4 /var/www/incapto.com/wp-includes/plugin.php(191): WP_Hook->apply_filters()
#5 /var/www/incapto.com/wp-content/plugins/woocommerce/includes/wc-stock-functions.php(160): apply_filters()
#6 /var/www/incapto.com/wp-content/plugins/woocommerce/includes/wc-stock-functions.php(107): wc_reduce_stock_levels()
 en /var/www/incapto.com/wp-content/plugins/atum-multi-inventory/classes/Inc/Helpers.php en la línea 956

Hi @incapto

Could you please temporarily disable the ATUM Multi-Inventory plugin and then check if this makes any difference?

We disabled the plugin and still the same :/

Any idea?

Hi @incapto

Thanks for trying that.

Can you please temporarily disable the following plugins?

Redis Object Cache: por Till Krüss – 2.0.26

### Dropin Plugins ###
advanced-cache.php: advanced-cache.php
object-cache.php: Redis Object Cache Drop-In

For disabling the Dropin Plugins you may need to contact your host.

Please let us know if that fixes the issue.

Still the same ??

Hi @incapto,

Thank you for sharing that disabling the above-mentioned plugins did not help.

Could you also please try a full conflict test as described here:
https://woocommerce.com/document/how-to-test-for-conflicts/ and let us know if this button reappears:

> the button to import analytics data again (Dashboard > Analytics > Settings -> Import Historical Data -> Start) is disabled, Is there any way to force it?

Thanks!

Don’t work. The button to import analytics data again (Dashboard > Analytics > Settings -> Import Historical Data -> Start its still disabled.

This is so weird.

Hi @incapto

Thanks for the update. I understand that the button is still disabled despite running a full conflict test.

Is there any custom coding present on the site? If yes, were all of those disabled when running the conflict test? Apart from themes and plugins, custom code may also cause conflicts in a website, thus resulting into unexpected behavior.