Woocommerce registration and payment not working

  • Resolved erminiadev

    (@erminiadev)


    3 years, 4 months ago

    Hi everyone,
    I wanted to test my website today and it seems like I cannot register a new client on the sign up page (it just goes blank and nothing is added to the database), and when I am logged in as admin an want to order there is a message on the order page that says no payment method is available in my country. I configured woocommerce with a built-in bank plugin and selected the right country (France) for the pruchases but this message is still there and there is no interface to add credit card info. I don’t know if both problems are due to woocommerce backend or not, but I figured I would ask before trying anything else. I can send a system report if needed.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @erminiadev,

    I wanted to test my website today and it seems like I cannot register a new client on the sign up page (it just goes blank and nothing is added to the database

    This could be due to a conflict with your theme or another plugin. Follow the steps to perform a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    when I am logged in as admin an want to order there is a message on the order page that says no payment method is available in my country

    For this, you’ll want to reach out to the payment gateway support team and check with them directly.

    Thanks.

    Thread Starter erminiadev

    (@erminiadev)

    Hi Mirko,
    Thank you for the tips. I tried with a default theme and everything is working fine. So I am contacting the support team of the theme to get this solved…
    Thank you very much!

    Mirko P.

    (@rainfallnixfig)

    Hey @erminiadev,

    Thanks for getting back with this update!

    Yes, I would get in contact with the theme developers and ask them to provide a fix to that issue, since it’s working with the default theme.

    I’m going to mark this thread as resolved. If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)
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