woocommerce product sorting not working

  • Resolved bostondesignz

    (@bostondesignz)


    4 years, 7 months ago

    I have tried everything. disabled all plugins and used 2020 theme. Products will not sort low to high

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I’ve taken a look at your site and can replicate the issue with sorting price from low to high.

    As a first step, could you send us your **System Status Report**, it would help us to understand your site setup a bit better. You can find it via **WooCommerce > Status**. Select **Get system report** and then **Copy for support**. Once you’ve done that, paste it here in your reply.

    Thread Starter bostondesignz

    (@bostondesignz)

    
### WordPress Environment ###

WordPress address (URL): https://karenschulz.net
Site address (URL): https://karenschulz.net
WC Version: 4.3.0
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.0
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.31
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: wp_
Total Database Size: 311.32MB
Database Data Size: 247.04MB
Database Index Size: 64.28MB
wp_woocommerce_sessions: Data: 42.45MB + Index: 1.70MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 5.96MB + Index: 5.15MB + Engine MyISAM
wp_woocommerce_order_items: Data: 2.44MB + Index: 1.37MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 22.26MB + Index: 17.22MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.42MB + Index: 0.15MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.24MB + Index: 0.18MB + Engine MyISAM
wp_commentmeta: Data: 0.39MB + Index: 0.21MB + Engine MyISAM
wp_comments: Data: 5.09MB + Index: 2.43MB + Engine MyISAM
wp_lecm_rewrite: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_action_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_field_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_object_meta: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_upgrades: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_pictures: Data: 0.18MB + Index: 0.02MB + Engine MyISAM
wp_options: Data: 2.71MB + Index: 0.67MB + Engine MyISAM
wp_postmeta: Data: 65.59MB + Index: 21.90MB + Engine MyISAM
wp_posts: Data: 80.72MB + Index: 4.00MB + Engine MyISAM
wp_redirection_404: Data: 10.95MB + Index: 3.29MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_redirection_logs: Data: 0.13MB + Index: 0.05MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.16MB + Index: 0.37MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_tinvwl_analytics: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 5.40MB + Index: 3.99MB + Engine MyISAM
wp_users: Data: 0.47MB + Index: 0.44MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.34MB + Index: 0.27MB + Engine MyISAM
wp_wc_download_log: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_stats: Data: 0.72MB + Index: 0.55MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_deploymentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_deployments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_frequencies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_tracking_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_tracking_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_prl_tracking_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yikes_easy_mc_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 9313
customize_changeset: 17
custom_css: 10
display_type: 7
et_body_layout: 15
et_footer_layout: 2
et_header_layout: 1
et_pb_layout: 22
et_template: 115
et_theme_builder: 7
feedback: 42
ml-slide: 20
ml-slider: 3
nav_menu_item: 64
nf_sub: 9884
ngg_gallery: 1
ngg_pictures: 39
page: 39
post: 1024
product: 765
project: 1
revision: 7109
shop_coupon: 935
shop_order: 11727
shop_order_refund: 1
wplayouts-siteimport: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Bulk remove posts from category: by MasterNs – 3.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Facebook for WooCommerce: by Facebook – 1.11.4 – Installed version not tested with active version of WooCommerce 4.3.0
Free Gifts for WooCommerce: by FantasticPlugins – 5.2 – Installed version not tested with active version of WooCommerce 4.3.0
Google Analytics: by Everyday Publishing – 1.0.5
Jetpack by WordPress.com: by Automattic – 8.7.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.3.0
Perfect WooCommerce Brands: by QuadLayers – 1.8.3 – Installed version not tested with active version of WooCommerce 4.3.0
Pin It Button On Image Hover And Post: by Weblizar – 2.7.7
Redirection: by John Godley – 4.8
reSmush.it Image Optimizer: by reSmush.it – 0.3.7
Simple Social Icons: by StudioPress – 3.0.2
Themify - WooCommerce Product Filter: by Themify – 1.3.1
TI WooCommerce Wishlist: by TemplateInvaders – 1.20.5 – Installed version not tested with active version of WooCommerce 4.3.0
Ultimate Category Excluder: by Marios Alexandrou – 1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Bulk Table Editor for WooCommerce: by Consortia – 2.1.1 – Installed version not tested with active version of WooCommerce 4.3.0
Woo Product Category Discount: by WooExtend – 3.2 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Admin: by WooCommerce – 1.3.0 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce Product Recommendations: by SomewhereWarm – 1.4.3
WooCommerce Remove Product Sorting: by SkyVerge – 1.2.0 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Smart Coupons: by StoreApps – 4.7.7
WooCommerce Subscriptions: by WooCommerce – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce User Switching: by Krokedil – 1.0.0 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0 (update to version 4.3.1 is available)

### Inactive Plugins (5) ###

BackUpWordPress: by XIBO Ltd – 3.10
Divi Booster: by Dan Mossop – 3.2.5
Easy Forms for Mailchimp: by YIKES
Inc. – 6.7.0

Ninja Forms: by Saturday Drive – 3.4.24.3
Really Simple SSL: by Really Simple Plugins – 3.3.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1791 - /shop/
Cart: #1801 - /cart/
Checkout: #29643 - /checkout/
My account: #29644 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Ecommerce
Version: 1.2.2
Author URL: https://divi.space
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.5.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://karenschulz.net
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

PayPal: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
PayPal Checkout: products
refunds
subscriptions
subscription_cancellation
subscription_reactivation
subscription_suspension
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,247
Oldest: 2020-06-22 03:52:41 -0700
Newest: 2020-07-23 02:43:31 -0700

Pending: 2
Oldest: 2020-07-23 03:43:31 -0700
Newest: 2020-07-23 12:54:54 -0700

### Product Recommendations ###

Database Version: 1.4.3
Loopback Test: ?
Task Queueing Test: ?
Page Cache Test: No cache detected
    Plugin Support mouli a11n

    (@mouli)

    Hi there!
    I see from your System Status Report that you are using:
    WooCommerce Remove Product Sorting: by SkyVerge

    is it possible that this is preventing sorting by Price?

    If you are not familiar with it, the plugin page is here:
    https://www.skyverge.com/product/woocommerce-remove-product-sorting/

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘woocommerce product sorting not working’ is closed to new replies.

Tags