Woocommerce Product Order Actions

  • Hi! I am facing issue regarding Product Order Actions. When I edit product and go to in order actions dropdown then select “Retry Renewal Payment” it gives me critical wordpress error. I have done every possible solution, If there is anyone who can provide solution, I’ll be very thankful to you.

    Theme Name: Hello Elementor
    Payment Plugin: WooCommerce Elavon Converge Gateway
    Subscription Plugin: WooCommerce Subscriptions

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  • Hi @fazi12m,

    Thank you for reaching out to us. Here are a few general troubleshooting steps that we can start with:

    1. Plugin Conflict Test: Sometimes, other plugins or even the theme can conflict with WooCommerce functionality. You can temporarily disable all other plugins except for WooCommerce, WooCommerce Subscriptions, and WooCommerce Elavon Converge Gateway, and switch to a default theme like Twenty Twenty-One to see if the issue persists.
    2. Check for Updates: Ensure that all your plugins and themes are up to date. If there’s an update available, it’s possible it could contain a fix for the issue you’re experiencing.
    3. Review Error Logs: If you have access to your site’s error logs through your hosting provider, these logs can provide valuable information. Look for any recent entries that mention ‘critical error’ or ‘renewal payment’.

    If the issue persists, please share with us System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your response.

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