• Resolved charanrajk

    (@charanrajk)


    Hello Team,

    We are using “WooCommerce Stripe Gateway” to receive?the payment for the online store available on our website.

    Here, the stripe dashboard shows the product ID of the purchased product instead of that product name, can you please help us to add the product name with the product Id on the stripe dashboard so that we can identify the purchased?product easily?

    Also, we have contacted the stripe team but they insisted to connect with the WooCommerce team.

    Looking forward to hear from you soon.

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @charanrajk

    I understand that you’re using the WooCommerce Stripe Gateway, and you’re currently seeing the product ID on the Stripe dashboard instead of the product name, which is causing some inconvenience for you.

    Unfortunately, the product information displayed on the Stripe dashboard is controlled by Stripe’s API, not WooCommerce. When a purchase is made, WooCommerce sends the product ID to Stripe as part of the transaction data, and it’s Stripe’s system that decides how to display this information.

    However, there is a workaround you can consider. You could use the WooCommerce order number instead of the product ID, as the order number is unique for each transaction and contains all the products purchased in that transaction. You can then cross-reference the order number in your WooCommerce dashboard to see the product names.

    To do this, you’ll need to modify your WooCommerce settings. Here’s how:

    1. Go to your WordPress dashboard, then WooCommerce > Settings.
    2. Click on the ‘Payments’ tab.
    3. Click on the ‘Manage’ button next to ‘Stripe’.
    4. In the ‘Payments & transactions’ section, check the box for ‘Add customer order number to the bank statement’.
    5. Click ‘Save changes’.

    I hope this helps! If you have any other questions or need further clarification, please don’t hesitate to ask.

    Thanks!

Viewing 1 replies (of 1 total)
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