Woocommerce product loading in mobile view just like desktop

  • Resolved melissacritchlow

    (@melissacritchlow)


    4 years, 5 months ago

    Hi there,

    When I go into customize and check how the individual product pages will look in each device, it shows a smooth transition between each. However, when I look at the individual product on my website in chrome (or samsung internet) on my phone the photos are beside the description on the page causing a long white line down the left side and the images are smaller than in the mobile format viewer when in the customize portion of my theme.

    I tried deactivating plugins and it didn’t help. I am not sure what to do at this point.

    For full effect please look at the link on your mobile device.

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Responsive design is determined by your theme and isn’t something the core WooCommerce plugin would have any direct control over. Are you still seeing the same thing after switching to a default theme like Storefront?

    Thread Starter melissacritchlow

    (@melissacritchlow)

    Hello, thanks for your quick response. I switched to store front and the problem goes away. I would prefer to keep my current theme activello, how would I go about getting it fixed in the theme then as it didn’t do this before…

    Plugin Support mouli a11n

    (@mouli)

    @melissacritchlow
    Since the issue seems to be due to your theme not being fully mobile responsive, I recommend that you contact the theme authors to ask for a fix.
    If they are unhelpful you may need to consider another theme.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @melissacritchlow. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce product loading in mobile view just like desktop’ is closed to new replies.