Woocommerce product incorrect

  • Resolved timdiekman

    (@timdiekman)


    2 years, 5 months ago

    We are seeing an error in the order conformation email send via mailchimp. where the product description and image are incorrect, but the price is correct.

    I can’t see anything in the products which could cause the system to become confused.

    The order detail within woocommerce are showing the correct product.

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    Hi @timdiekman, thanks for getting in touch. When you say that the description and image are incorrect is it on a single product? Or is it a product variation? The more details you can provide the better and we can troubleshoot further.

    We look forward to hearing back from you.

    Thanks!

    Thread Starter timdiekman

    (@timdiekman)

    Hi, the product ordered is a simple product, the image and description is from a variable product.

    Plugin Author ryanhungate

    (@ryanhungate)

    @timdiekman if you could please enable the remote support option in the plugin and provide a product ID for us that would help tremendously in troubleshooting with you.

    We’ll look forward to your response.

    Plugin Support khungate

    (@khungate)

    Hi @timdiekman, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)
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