WooCommerce product duplication redirects to front page

Dear @doffine ,

Thanks a lot for reporting an issue.

May we ask you to contact us via support@popup-builder.com email address and send us the System information file, please?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Send us the thread link as well so we can identify you easily.
We are asking this since it’s not allowed to discuss the pro features of the plugin over here.
Looking forward to hearing from you soon.

Hello @sygnoossupport,

as you can read above the issue is not a thing of our special setup. It is generally reproduceable. We isolated the issue to nothing more than only a fresh WP install, your plugin and the current WooCommerce. So we think you won’t need our individual system information.

Additionally, since you wrote about pro features not to be discussed here: We don’t use your plugin as pro version, it’s just the free version here from the www.remarpro.com repository.

As we wrote in our initial post above you can use any current WordPress or get yourself a test instance at wpsandbox.net or so. Just install your plugin and WooCommerce, nothing else, and you will see the issue as described above.

Can you tell us anything about this bug and when we can estimate a solution?

If you still need information from us, of course, you can let us know here.

Greetings,
-doffine

Dear @doffine ,

Thanks a lot for getting back to us and for the additional information.
We were able to reproduce the issue.
We are sorry for the confusion, as we thought you use the WooCommerce extension.
Once we have any update on fixing the issue, we will get back to you.
Thanks again for reporting.

Best,
Popup Builder Team

Hello @sygnoossupport

I’m using the free version also with WooCommerce. For additional as well, there’s a bug/glitch when we add the product and save it as a draft then it will be going to redirect to the home page, and when you create an order with WooCommerce.

I encountered this issue with the latest version of the pop-up builder v3.84, I recommend rollback to v3.83 to fix the issue temporarily.

Regards,
Josh`

Dear @mjoshu4 ,

Thanks a lot for the additional information.
May we ask you to let us know if the issue persists when having the role of the shop manager as reported above, please?
Thanks in advance for your answer.

Popup Builder Team

Hello @sygnoossupport,

Yes when you use shop manager role user only so far I encountered. Nothing issue to admin role.

Regards,
Josh

Dear @mjoshu4 ,

Thanks for the clarification.
We will make sure to check that as well and get back to you when we have any updates on this.

Best,
Popup Builder Team

Hello @sygnoossupport,

any news on this?

The above problems are still the case if you are logged in with the role of a WooCommerce “Shop Admin”.

Now over a month went by and we ask ourselves if there is any chance that this bug will get fixed, since else we would have to replace your popup plugin what we really wouldn’t want to do. Our customers still cannot work with their WooCommerce shops only because of your plugin being active.

Thank you very much for all of your work,
-doffine

Dear @doffine ,

Thanks a lot for getting back to us.

Currently, we are working on the issue and we hope to fix it in a month.
We are sorry for the inconvenience, but we are doing our best on that.

Thanks for your patience and collaboration so far.

Best,

Popup Builder Team

Hello @sygnoossupport,

ah ok. Thanks for getting back to us, too, and letting us know. We’ll wait then, no problem.

Greetings,
-doffine

Dear @doffine ,

You are most welcome.

Once again, thanks a lot for your time and collaboration.

Best,
Popup Builder Team

Dear @doffine and @mjoshu4 ,

Hope you are doing fine.
As promised, we are back with great news.

This is to inform you that the reported issue is fixed with the latest update of the plugin.
So, please, update the plugin 4.0.3 version, and after clearing the cache check again.

Please, keep us updated about the results.

Best,
Popup Builder Team

Hello @sygnoossupport,

we just tested it out and yeah, you are right! The problem is fixed and all is back to normal.

I mark this as resolved now and send you a big thank you for the fix!

Greetings,
-doffine

Dear @doffine ,

Thanks for the update ??

We are glad to know, the issue is solved now.

Should you need further assistance, just let us know.

Best,
Popup Builder Team