WooCommerce product data option not showing

  • Resolved embrace2

    (@embrace2)


    7 months, 3 weeks ago

    I have used Astra theme starter pack installed and on following several instructions i fund in the community, i uninstalled it and every other plugin but it still could not work. I also used the storefront theme but the problem was still there.

    I have latest updated WordPress with WooCommerce and i have also updated my wodpress to the lates version.

    Kindly find my system report, i would appreciate a quick response..




     WordPress Environment

WordPress address (URL): https://stylesarena.com
Site address (URL): https://stylesarena.com
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.2
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.7-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.7.0
WC Database Prefix: wp_
Total Database Size: 23.84MB
Database Data Size: 19.83MB
Database Index Size: 4.01MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mint_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_automation_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_automation_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mint_automation_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_automation_steps: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_mint_automation_step_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_broadcast_emails: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mint_broadcast_email_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mint_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_campaigns_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mint_campaign_emails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mint_campaign_emails_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mint_campaign_email_builder: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_mint_contacts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mint_contact_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mint_contact_group_relationship: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_contact_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_contact_note: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mint_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mint_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mint_form_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 11.44MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 4.45MB + Index: 0.34MB + Engine InnoDB
wp_posts: Data: 1.45MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_products: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wc_product_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_attribute_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_downloads: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_relationships: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_product_variation_attribute_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 124
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
elementor_library: 11
nav_menu_item: 26
page: 22
post: 3
product: 46
product_variation: 45
revision: 114
shop_coupon: 1
wp_global_styles: 2
wp_navigation: 1
wpforms: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (7)

CartFlows: by CartFlows Inc – 2.0.6
Elementor Pro: by Elementor.com – 3.18.2
Elementor: by Elementor.com – 3.20.4
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
Variation Swatches for WooCommerce: by CartFlows – 1.0.8
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.27
WooCommerce: by Automattic – 8.7.0 Inactive Plugins (11)

Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.8.0
Classic Editor: by WordPress Contributors – 1.6.3
Email Marketing Automation - Mail Mint: by WPFunnels Team – 1.10.2
Flutterwave WooCommerce: by Flutterwave Developers – 2.3.5
Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0
Jetpack: by Automattic – 13.3.1
Ocean Extra: by OceanWP – 2.2.7
Starter Templates: by Brainstorm Force – 4.1.6
WooCommerce Product Tables Feature Plugin: by Automattic – 1.0.0-dev
WPForms Lite: by WPForms – 1.8.7.2
WP Mail SMTP: by WP Mail SMTP – 4.0.1 Settings

API Enabled: –
Force SSL: –
Currency: NGN (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 66 KB WC Pages

Shop base: #4515 - /store/
Basket: #4516 - /cart/
Checkout: #4517 - /checkout/
My account: #4518 - /my-account/
Terms and conditions: #265 - /refund_returns/ Theme

Name: Storefront
Version: 4.5.5
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-13 12:09:21 +01:00
Options: ?
Notes: 63
Onboarding: completed Action Scheduler

Complete: 219
Oldest: 2024-03-25 20:43:15 +0100
Newest: 2024-04-13 09:15:22 +0100

Failed: 21
Oldest: 2024-04-12 13:27:54 +0100
Newest: 2024-04-13 09:11:58 +0100

Pending: 13
Oldest: 2024-04-13 10:11:58 +0100
Newest: 2024-04-30 01:00:00 +0100 Status report information

Generated at: 2024-04-13 09:33:59 +01:00
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @embrace2,

    I understand you’ve tried the default troubleshooting of switching your theme or disabling every other plugin btu WooCommerce, but you’re still not seeing the Product Data section, correct?

    To be safe, can you check on your Screen options that that sections is indeed enabled? Like this: https://prnt.sc/Jen3u1JMK02i.

    Please, let us know!
    -OP

    Thread Starter embrace2

    (@embrace2)

    Hi OP,

    Thank you for your response.

    Please note that the product data section is enabled on the screen options, but it is still not?working.

    https://drive.google.com/file/d/1ZlT8KtuJ0shwS3bQEkRSEFB9eLIY-i–/view?usp=sharing

    Hello, the product description and reviews section doesn’t work for me either, is there a solution?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @embrace2, and @ghmc,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Additionally, make sure you are not using the new product editor.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter embrace2

    (@embrace2)

    Thanks for your response @shameemreza,

    I have switched my theme to storefront, disabled all plugins except woocommerce but the issue is still unsolved. By “the new product editor,” please can you explain further as i have never seen this option?

    I will be looking forward to your response

    I solved the problem by reestablishing my website backup before updating all my themes and WordPress, but now everything is outdated.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @embrace2,

    Navigate to WooCommerce > Settings > Advanced > Features, and you will see the option to enable the new product editor. Make sure it is disabled.

    Did you move the product data section to the right sidebar by any chance? Could you please share a screenshot of your product editing page? For screenshots, you may use https://snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

    Looking forward to hearing from you soon.

    Hey @ghmc,

    I recommend creating a staging site where you can update all the plugins and themes individually. This approach will help you identify which plugin is causing the issue.

    However, I see you’ve started your own thread, which is excellent! Let’s keep the conversation going there to make tracking progress easier.

    Thanks for understanding!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there @embrace2 ?? ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘WooCommerce product data option not showing’ is closed to new replies.