WooCommerce Product Add-ons selecting issues iPad

  • Resolved daspi

    (@daspi)


    6 years, 3 months ago

    I am using Add ons setup as Multiple choice – Images. It all works fine with all devices except apple. iPad users can not select the product add on with a single tab. They have to do it twice to make the selection. If they tab once, it looks like it’s selected, but it’s not. You can not add the item to cart. You have to tab the add on image twice to make a proper selection. Tried with storefront theme as well just to make sure it’s not theme based issue.

    Missing sales as customers report they can not add product to cart despite they think they selected the add on. Strange thing.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor James Koster

    (@jameskoster)

    Hi there,

    It looks like this might be a bug. I believe it’s due to how iOS handles hover behaviours when there are additional interactions (IE the tooltip). I’m going to open an issue for this internally and hopefully a fix will be released soon ??

    James
    Designer @ Automattic

    Thread Starter daspi

    (@daspi)

    Good to hear that you get on it. Thanks.

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @daspi,

    I’m going to resolve this thread on our forums here for now. If you’d like to be kept up to date on the progress of this bug and its fix please do create a ticket at the link below and reference this thread.

    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Otherwise you can keep an eye out for an update to Product Add-ons and check the changeling for this fix for iOS devices.

    Thread Starter daspi

    (@daspi)

    Still no fix? I think it should be posted here as well once a fix was found please.

Viewing 4 replies - 1 through 4 (of 4 total)
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