Woocommerce Price Bug

  • Have had it reported twice in the space of 3 weeks (so its not an update bug) and I’ve been unable to replicate on my own screen, but have seen it on my colleagues which I’m sure won’t help! But then has been fine on other colleagues. Really random. But just looking for advice, if anyone is aware of it.

    I have a shop with numerous variable products, all with regular and sale prices set. The prices all display correctly FOR ME in the shop/product/cart pages.

    But we have had a number of customers report showing incorrect prices in the shop/product/cart pages. Up until it gets to checkout, which luckily then shows the correct prices! So at least its not costing us the extra money but is very much misleading.

    I’ve tried to use logic for why the prices don’t add up, maybe caching issue but the prices haven’t been regular or sales prices in the past. Prices don’t seem to be cheaper than 20% Great Britain tax set, so doesn’t seem like a tax issue.

    Anyone heard of this? Would be a huge help thanks.

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  • Have not seen it, but if its a code error you can usually find a pattern in these sort of stuff. For example, the ‘wrong’ price is always the same amount/percentage off the original price. You should really document the problem.

    In my experience, it’s usually a caching thing. Not the static sort, but object or memory caches like Redis or Varnish. Try disabling them and reach out for new reports.

    Thread Starter johnsonsgb

    (@johnsonsgb)

    I wondered if it might be the same. I’m using W3 Total Cache (was) as have turned it off to see if this is causing the issue. And the issue does tend to resolve itself upon me resaving a price in the product, and then refreshing browser.

    Will try document the amounts etc if the problem does persist.

    Thanks for your help.

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