WooCommerce Points and Rewards

Hi @magdalena89,

It looks like you are using the premium plugin Referral System for WooCommerce here, am I right? Can you tell us which Points and Rewards plugin you’re using? Could it be the premium plugin WooCommerce Points and Rewards? Or maybe it’s the Points and Rewards for WooCommerce by WP Swing?

If you have a valid license with us for that premium plugin, can you please open a support request for us to investigate further about your issue?

Additionally, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

Looking forward to hearing from you soon.

Honestly, I have no idea – it’s a WooCommerce plugin – I’m attaching a screenshot from the dashboard.
Previously, someone else was handling the website and I have no information whether the license is still valid. I need to consult with the site’s co-administrator. Is it possible to solve the problem without it?

report below:

 WordPress Environment

WordPress address (URL): https://naposilek.pl
Site address (URL): https://naposilek.pl
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.12
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.42-46
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 42.81MB
Rozmiar bazy danych: 33.06MB
Rozmiar indeksu bazy danych: 9.75MB
wp_woocommerce_sessions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_postmeta: Dane: 10.33MB + Indeks: 1.36MB + Silnik InnoDB
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wp_shopmagic_optin_email: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_shopmagic_tracked_emails_clicks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_snippets: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_tm_taskmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
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wp_trp_gettext_original_strings: Dane: 3.52MB + Indeks: 2.52MB + Silnik InnoDB
wp_trp_gettext_pl_pl: Dane: 1.52MB + Indeks: 1.86MB + Silnik InnoDB
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wp_trp_original_strings: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
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wp_wcusage_activity: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
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wp_wcusage_register: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.08MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_orders: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB
wp_wc_orders_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_addresses: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_operational_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_points_rewards_user_points: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_points_rewards_user_points_log: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_p24_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wpfm_backup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpforms_entries: Dane: 0.03MB + Indeks: 0.02MB + Silnik InnoDB
wp_wpforms_entry_fields: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wpforms_entry_meta: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wpforms_payments: Dane: 0.02MB + Indeks: 0.14MB + Silnik InnoDB
wp_wpforms_payment_meta: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wpforms_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wpr_rocket_cache: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wpr_rucss_used_css: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB Post Type Counts

aoc_popup: 2
attachment: 238
custom_css: 1
customize_changeset: 2
e-landing-page: 1
elementor_library: 54
inspire_invoice: 1
language_switcher: 2
nav_menu_item: 6
page: 32
popup: 2
popup_theme: 8
post: 10
product: 8
revision: 152
shop_coupon: 13
shop_order: 107
shop_order_refund: 1
shop_subscription: 15
shopmagic_automation: 1
tablepress_table: 6
user_registration: 2
viwec_template: 20
wapf_product: 1
wc_membership_plan: 1
wc_user_membership: 26
wcpa_pt_forms: 1
wmc-banner: 8
wp_global_styles: 1
wpforms: 4
yaymail_template: 15 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (29)

Beautiful and responsive cookie consent: przez Beautiful Cookie Banner – 3.3.2
Code Snippets: przez Code Snippets Pro – 3.6.2
Duplikator: przez Duplikator – 1.5.8.1
Login/Signup Popup: przez XootiX – 2.5.1
Elementor Pro: przez Elementor.com – 3.12.3
Elementor: przez Elementor.com – 3.20.1
Email Template Customizer for WooCommerce: przez VillaTheme – 1.2.2
Faktury PDF WooCommerce & WordPress: przez WP Desk – 5.6.23
iframe: przez webvitaly – 5.0
iNext Woo Pincode Checker: przez Imdad Next Web – 2.0.2
WooCommerce Przelewy24 Payment Gateway: przez Przelewy24 Sp. z o.o. – 1.0.13
Really Simple SSL: przez Wtyczki Really Simple – 7.2.3
TablePress: przez Tobias B?thge – 2.2.5
TranslatePress - Multilingual: przez Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.7.3

UpdraftPlus - Backup/Restore: przez UpdraftPlus.Com
DavidAnderson – 2.24.1.0

User Verification: przez PickPlugins – 2.0.22
WooCommerce All Products For Subscriptions: przez WooCommerce – 4.0.4
WooCommerce Stripe Gateway: przez WooCommerce – 8.0.0
WooCommerce Memberships: przez SkyVerge – 1.24.0
WooCommerce Points and Rewards: przez WooCommerce – 1.7.29
WooCommerce Referral System: przez Codup.io – 1.3.9.14
WooCommerce Subscriptions: przez WooCommerce – 4.9.0
WooCommerce: przez Automattic – 8.6.1
WP Change Default From Email: przez Subodh Ghulaxe – 1.1.5
WP Rocket: przez WP Media – 3.13.3
WP Rollback: przez WP Rollback – 2.0.6
WPForms: przez WPForms – 1.8.2
WPIDE - File Manager & Code Editor: przez XplodedThemes – 3.4.8
Custom Product Tabs for WooCommerce: przez Code Parrots – 1.8.5 Inactive Plugins (1)

Coupon Affiliates for WooCommerce: przez Elliot Sowersby
RelyWP – 5.12.7 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
fatal-error-handler.php: fatal-error-handler.php Must Use Plugins (1)

Elementor Safe Mode: przez Elementor.com – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Strona sklepu: #998 - /sklep/
Koszyk: ? Strona nie zawiera shortcode [woocommerce_cart] ani bloku woocommerce/cart.
Zamówienie: #1000 - /zamowienie/
Moje konto: #1001 - /moje-konto/
Regulamin: #7261 - /regulamin-sklepu/ Theme

Name: Astra
Version: 4.0.2 (dost?pna aktualizacja do wersji 4.6.8)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ? Templates

Overrides: /autoinstalator/wordpressplugins/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
/autoinstalator/wordpressplugins/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php Memberships

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 1
Cz?onkostwo:: Members: 26Access method: User account registrationAccess length: Unlimited Subscription: No Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://naposilek.pl
Subscriptions-core Library Version: 5.4.0
Subscription Statuses: wc-active: 7
wc-cancelled: 8

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure Store Setup

Country / State: Polska Subscriptions by Payment Gateway

Stripe: wc-active: 7
wc-cancelled: 8 Payment Gateway Support

Przelewy24: products
refunds

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-14 11:15:03 +01:00
Options: ?
Notes: 105
Onboarding: completed All Products for WooCommerce Subscriptions

Template Overrides: astra/woocommerce/single-product/product-subscription-options.php Action Scheduler

Zakończ: 368
Oldest: 2024-02-11 18:40:06 +0100
Newest: 2024-03-13 15:27:20 +0100

Niepowodzenie: 333
Oldest: 2023-02-22 12:42:07 +0100
Newest: 2024-03-04 16:53:14 +0100

Oczekuj?ce: 14
Oldest: 2024-03-13 18:54:57 +0100
Newest: 2024-03-20 07:57:20 +0100 Status report information

Generated at: 2024-03-13 15:27:33 +01:00

Hi @magdalena89,

Honestly, I have no idea – it’s a WooCommerce plugin – I’m attaching a?screenshot?from the dashboard.

From your screenshot on your previous messages I can see you’re using our premium extension: https://woo.com/products/woocommerce-points-and-rewards/. However, from your latest screenshot and your SSR I can also see that it’s currently outdated (you’re on version 1.7.29 while the current version is 1.7.50).

Previously, someone else was handling the website and I have no information whether the license is still valid. I need to consult with the site’s co-administrator. Is it possible to solve the problem without it?

I’ve checked on our end, and I don’t find a valid license for this site naposilek.pl. In order to get updates and support, you’d need to acquire a license (you may ask the site’s co-administrator or purchase one). If, after updating the plugin, you still have issues with it, you can get in touch with our premium support team, and they’ll take it from there.

Since this relates to a premium extension, please get in touch with us directly via [Woo.com → My Account → Support] for further help with this. You may need to log in to the account used to purchase the extension before you can access that page. As per the [forum guidelines], no support for premium extensions is provided here, but we will be happy to assist you further from there.

Thanks!
-OP