Woocommerce plugin problem

  • Resolved koda113

    (@koda113)


    7 months, 3 weeks ago

    Hello everyone,

    I’m encountering some serious performance issues with my website when the WooCommerce plugin is active. Even with only WooCommerce enabled, I’m experiencing slow loading times, and I’m unable to create or update pages or products. The website becomes unresponsive for about 5 minutes after attempting these actions, across different browsers.

    I’ve tried deleting and reinstalling the WooCommerce plugin, but the problem persists. I’ve also checked server resources and error logs and this is the error :
    ModSecurity: Warning. [Rule: ‘REQUEST_FILENAME’ ‘@rx (?:.htaccess|.(pht|phtml|php\d?|txt|md|shtml|xml)$)’] [id “0000000”] [msg “IM360 WAF: Track access attempt (WP folders)!||SC:/home/domain.com/public_html/wp-admin/admin.php||MV:/wp-admin/admin.php||WPU:username||T:LITESPEED||”] [severity “NOTICE”] [tag “wp_core”] [tag “noshow”] [hostname “domain.com”] [uri “/wp-admin/admin.php?page=roles&action=edit&role=administrator”] [unique_id “00000000000”], referer: https://domain.com/wp-admin/admin.php?page=roles&action=edit&role=administrator

    Any suggestions on how to troubleshoot and resolve this issue would be greatly appreciated. Thank you in advance for your help!

Viewing 4 replies - 1 through 4 (of 4 total)

  • this is the same thing that is happening to our site! i have deactivated all plugins and no issue but once woocommerce is back – its breaking our website! and giving server issues – unless you refresh it again! can anyone help as well??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @koda113,

    I’m sorry to hear about the performance issues you’re experiencing with your website.

    The error message you provided suggests that the issue may be related to ModSecurity, a web application firewall that runs on your server. It appears that a rule in ModSecurity is being triggered when you try to perform certain actions on your website, which may be causing the performance issues.

    Here are some steps you can take to troubleshoot and possibly resolve this issue:

    1. Contact your hosting provider: They should be able to assist you with ModSecurity issues. In particular, ask them to check if there are any ModSecurity rules that are being triggered excessively and if they can be adjusted or disabled.
    2. Disable ModSecurity temporarily: If your hosting provider allows it, try disabling ModSecurity temporarily to see if this resolves the performance issues.
    3. Check for conflicts: Although you’ve mentioned that the issue occurs even with only WooCommerce enabled, it might be worth checking for conflicts with your theme or other aspects of your WordPress installation. You can do this by temporarily switching to a default WordPress theme (like Storefront) and disabling all other plugins.
    4. Increase server resources: If your server is running low on resources (like memory), this could potentially cause performance issues. You might want to consider upgrading your hosting plan or optimizing your website to use fewer resources.

    Just to clarify, we had a detailed blog post on,?which seems to have been fixed with updating WooCommerce to the latest versions.

    I hope these suggestions help.

    If you continue to experience issues, please share your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @helendevs,

    I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.

    anastas10s

    (@anastas10s)

    Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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