WooCommerce Plugin Not Recording Cancelled Orders in Database

  • Resolved CODEPRESS

    (@codepressplugins)


    1 year, 8 months ago

    Dear WooCommerce Support Team,

    I hope this message finds you well. I am reaching out to you regarding an issue I am experiencing with the WooCommerce plugin on my website.

    The plugin has been working perfectly for recording completed orders in my database, for which I am grateful. However, I have recently noticed that cancelled orders are not being recorded in the same way. This is causing a bit of confusion and making it difficult to track all of our orders accurately.

    Here are some additional details that might help you understand the issue better:

    • WooCommerce version: (Version 7.9.0)
    • WordPress version: (Version 6.2.2)
    • PHP version: (PHP 8.2)
    • Theme and version: (the-7)

    I have tried troubleshooting the issue on my end by (Weeks of search), but the issue still persists.

    I think, the issue appears after switching from paypal standard (old payment method) to WooCommerce PayPal Payments (the newest paypal plugin payment method)

    WooCommerce PayPal Payments Version 2.2.0 | By?WooCommerce

    I would greatly appreciate your assistance in resolving this issue. I believe it is critical to keep accurate records of all transactions, including cancelled orders, to ensure the smooth running of our operations.

    Looking forward to your prompt response and resolution.

    Thank you in advance for your support and assistance.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter CODEPRESS

    (@codepressplugins)

    Is there any response for my question?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @codepressplugins

    We appreciate your patience and understand the importance of accurately recording all transactions, including cancelled orders, for the smooth running of your operations.

    In order to have a better understanding of the exact issue you are experiencing, please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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