woocommerce (place order) issue
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hello all,
having issue with woocommerce Place order button, in test mode it works no issue,
but when not in test mode theirs a issue..once you click the place order it refreshes the page and nothing happens
iv been told its something with the settings but i have no idea were to check ??The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi @jdema12,
I understand you’re using WooCommerce Payments and are seeing problems on the Checkout page.
I visited your site’s cart and checkout pages and it looks like the pages aren’t working correctly. This is likely due to a conflict with your theme or plugin. Testing as suggested in this guide is a great way to determine what is causing a conflict.
I see two instances of checkout on your cart page (screen recording) and also broken elements on the checkout page.
Testing for conflicts should help you identify the cause of this problem, but if the issue persists even when you switch to a default theme like Storefront with only WooCommerce and WooCommerce Payments plugins active on the site, please let us know.
Also, it will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in your response.### WordPress Environment ### WordPress address (URL): https://wj-dezigns.com Site address (URL): https://wj-dezigns.com WC Version: 6.3.1 REST API Version: ? 6.3.1 WC Blocks Version: ? 6.9.0 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.2.1 Log Directory Writable: ? WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_AU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.27 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.79.1 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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wp_drdp8zz8tz_WPLFLA_log_block_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_drdp8zz8tz_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_drdp8zz8tz_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 2130 cartflows_flow: 1 cartflows_step: 2 custom_css: 1 customize_changeset: 12 elementor_library: 1 et_body_layout: 24 et_footer_layout: 2 et_header_layout: 2 et_pb_layout: 4 et_template: 60 et_theme_builder: 16 feedback: 3 ftc_brand: 42 ftc_footer: 47 ftc_portfolio: 30 ftc_team: 6 ftc_testimonial: 33 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 7 page: 171 post: 71 product: 412 product_variation: 144 revision: 401 shop_order: 5 wp_global_styles: 4 yith_wcan_preset: 4 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (10) ### Google Listings and Ads: by WooCommerce – 1.11.1 MailPoet 3 (New): by MailPoet – 3.84.0 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13 Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.1.1 XT Floating Cart for WooCommerce: by XplodedThemes – 2.6.3 WooCommerce Payments: by Automattic – 3.8.2 WooCommerce PayPal Payments: by WooCommerce – 1.7.0 WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 WooCommerce: by Automattic – 6.3.1 Limit Login Attempts (Spam Protection): by wp-buy – 5.1 ### Inactive Plugins (6) ### PayPal PLUS for WooCommerce: by Inpsyde GmbH – 2.2.1 Product Categories Designs for WooCommerce: by WP OnlineSupport Essential Plugin – 1.3.4 Rank Math SEO: by Rank Math – 1.0.84 Smush: by WPMU DEV – 3.9.5 Themify - WooCommerce Product Filter: by Themify – 1.3.6 WooCommerce Blocks: by Automattic – 7.1.0 ### Dropin Plugins (1) ### object-cache.php: APCu Object Cache ### Must Use Plugins (1) ### System Plugin: by – 4.21.1 ### Settings ### API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #13551 - /shop/ Cart: #13745 - /cart/ Checkout: #13750 - /checkout/ My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: ? Page not set ### Theme ### Name: Divi Version: 4.14.8 Author URL: https://www.elegantthemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: AU WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### WooCommerce Payments ### Version: 3.8.2 Connected to WPCOM: Yes Blog ID: 202786847 Account ID: acct_1KSzwb2Ez7gYJRGq ### Action Scheduler ### Cancelled: 1 Oldest: 2022-02-28 02:42:21 +0000 Newest: 2022-02-28 02:42:21 +0000 Complete: 731 Oldest: 2022-02-13 12:30:29 +0000 Newest: 2022-03-14 06:45:49 +0000 Failed: 2 Oldest: 2022-02-21 04:35:55 +0000 Newest: 2022-02-21 04:36:02 +0000 Pending: 3 Oldest: 2022-03-14 07:45:23 +0000 Newest: 2022-03-16 19:01:00 +0000 ### Status report information ### Generated at: 2022-03-14 06:46:54 +00:00Hi @jdema12 ,
Thanks for sharing the site status report. Per the status report, I see that the My Account page is not yet set up on your site: https://d.pr/i/yzhpHy
Can you please set it up per the steps outlined here: https://woocommerce.com/document/woocommerce-pages/#install-pages-again ?
If that doesn’t resolve the issue, then I recommend conducting a conflict test per the steps outlined here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
Do let us know how that goes and if you need any further help from us.
so i changed the theme to default and back to divi, now it works……..
im more worried if this happens again when people trying buy haha
Hi @jdema12 !
Thank you for letting us know and we are glad that this was resolved.
I would recommend reaching Divi Developers with your findings as they are the best source of support for this case ??
I will go ahead and close this thread, in case anything else pops up please feel free to open a new one.
Thank you!
hey ?? yes i went to them and they sent me here lol
Hi again @jdema12 !
I see ??
We do not want to point fingers at Divi however, as long as everything works as expected with Storefront active and it sometimes fails with Divi I think it is on their part to further troubleshoot this.
Did you follow all the steps in our guide here: https://woocommerce.com/document/woocommerce-self-service-guide/#section-4 ?
If not, can you perform a plugin conflict test as well? The issue might not be Divi itself as a theme but with a plugin that is used by Divi Theme.
Viewing 7 replies - 1 through 7 (of 7 total)
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