Woocommerce PHP Fatal Error

  • Resolved Ivailo Ivanov

    (@bulgeo)


    1 year, 4 months ago

    Hi!

    I have the latest version of WordPress and WooCommerce installed, but almost every day I notice the following error in the error log file:

    [23-Nov-2023 14:40:32 UTC] PHP Fatal error: require(): Failed opening required ‘/home/……../public_html/wp-content/plugins/woocommerce/src/Admin/API/Customers.php’ (include_path=’/home/………/public_html/wp-content/plugins/kirki/:/home/………/public_html/wp-content/plugins/kirki/core:.:/opt/cpanel/ea-php74/root/ usr/share/pear’) in /home/………./public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 90

    As far as I understand it is about Jetpack – autoloader. But I don’t have Jetpack installed and that’s probably what’s causing the error.

    I would appreciate any help in preventing this daily error which occurs almost uniformly throughout the 24 hours. WordPress cron is disabled on the site and I use a server cron that is set to run hourly.

    Best regards!

    Ivailo Ivanov

    The page I need help with: [log in to see the link]

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  • Hello @bulgeo

    Could you please share a copy of your site’s System Status Report so that we can better understand your site’s current environment?

    • System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Looking forward to your response!

Viewing 1 replies (of 1 total)
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