mobile number is not displaying on packing slip

Hi @rupalu,

At WooCommerce > PDF Invoices > Documents > Packing Slips, there’s an option to enable the phone number. Do you have that selected?

Hello Darren,

yes, it’s already selected. Please check the below link.

https://www.clipular.com/posts/6327175063797760?k=03JbhbBM9Bu4lNQt6D8gcu12xzw

@rupalu,

Now I’m wondering if you have some CSS targeting your document already..?
How comfortable are you with CSS? If you add “&output=html” to the end of the URL when viewing your PDF & validating, an HTML about will appear, allowing you to inspect the document by left-clicking where desired (phone should appear in address).

Hello

Do i need to put “&output=html” on the link? sorry Not a good hand with CSS.

I tried to put on the link but nothing change. Do we have any other way to make it work?

Thank you!
Rupal

Hi @rupalu,

This can be done adding?&output=html?at the end of your document URL.

E.g., let’s say that your URL is:
https://example.com/wp-admin/admin-ajax.php?action=generate_wpo_wcpdf&document_type=invoice&order_ids=123&_wpnonce=12345abcde

After adding?&output=html?to the end of the URL, it should look like this:
https://example.com/wp-admin/admin-ajax.php?action=generate_wpo_wcpdf&document_type=invoice&order_ids=123&_wpnonce=12345abcde&output=html

After hit Enter, the HTML output will be load, and you’ll be able to inspect the HTML code ??

hello Yorden,

Thank you, I inspected, the page has the div line for billing number but somehow it’s not taking the number

<div class=”billing-phone”></div>

It’s showing me empty, I tried on different orders it’s the same.

Hello, Any advice?

Hi @rupalu,

Did you check if the order has the customer phone number? If so, please see Show PDF documents with the latest settings.

Let us know if it worked! ??

Hi @yordansoares

No, it does still not work ??

Hi @rupalu,

Can you please double-check on the order billing info that the phone number is present? It should look like this:

If so, click on the sync icon, within the PDF document data panel:

Then, try to open the packing slip again and verify if the number phone is there.

Let me know if it worked ??

Hello @yordansoares

Yes, I double-checked with multiple orders. Please check the below link.

https://prnt.sc/193irin

But the strange part is in your image you have an option for PDF refresh but on my side, I don’t have. Please check the below screenshot.

https://prnt.sc/193j56n

For this order, Packing slip:- https://prnt.sc/193lnmn

You can see all other details are displaying in the packing slip but only the billing address is not taken in the slip.

At WooCommerce > PDF Invoices > Documents > Packing Slips, there’s an option to enable the phone number. It’s already enabled.

Please advice!

Thank you!
Rupal

My bad: you don’t see this icon because the packing slips data is always updated (unlike invoices that save the current data and are not modified in the future, unless you force the update). Sorry for the misunderstanding.

If the packing slip of the order #10013544 don’t show the phone number, the only thing I can figure is that it is being hidden via CSS or that you are using a custom template.

Can you take a look to WooCommerce > PDF Invoices > General > Choose a template, and see which template you have selected?

Hello @yordansoares

It’s showing me a Simple template.

Hi @rupalu,

I think we’ll have to take a look at the backend of your site as it is quite hard to determine what might be going wrong here without seeing the actual setup. You can contact us via [email protected]. If you would be so kind to redirect your question there that would be great.

Hi. Not sure if I should post a new thread or re-post here. I’m having the exact issue described above. Fresh install of the PDF Invoice plugin and configured with only the site details and no other customisation.

Wordpress v5.8.2
PDF Plugin v2.10.3
Under Documents > Packing Slip the box for “display phone number” is ticked (all options are ticked and the email address works)
Under General, Test Mode is enabled
The offical Simple template is used.
The phone number shows up on the invoice. Is there a difference between billing/shipping ph no?
HTML View shows a div for the phone no. but it’s empty

examples of invoice and packing slip:
https://www.jb2021.tthu.net/wp-content/uploads/2021/11/invoice.png
https://www.jb2021.tthu.net/wp-content/uploads/2021/11/packingslip.png