Woocommerce PDF Invoice – PDF Invoice not attached with customer order email

  • Resolved profesorsx

    (@profesorsx)


    8 years, 2 months ago

    Hi,
    after I updated my website to latest WordPress 4.7.1, WooCommerce 2.6.13, and WooCommerce PDF Invoices 2.5.7, customers no longer receive PDF invoices with order emails.

    At the same time, I receive PDF invoice in “admin” notification emails. So admin receives that PDF invoice as notification email, but customer doesn’t receive in their order email.

    I have checked all checkboxes near “Attach to Emails”:
    – New order
    – Order on-hold
    – Processing order
    – Completed order
    – Customer invoice
    and still doesn’t work.

    Any ideas whats could be wrong?

    Plugin was updated from “WooCommerce PDF Invoices version 2.4.7”, where customers received PDF Invoices with their order emails.

Viewing 15 replies - 1 through 15 (of 17 total)

  • Hello. I am having the same problem.

    I have the same problem. I receive invoice on new order but customer doesn’t.
    Does this plugin still work?

    • This reply was modified 8 years, 2 months ago by viase.

    Having same issue,

    Invoice not receiving by customers and even by admin (Enable Email It In).
    on wordpress version 4.7.1,
    plugin Version 2.5.7

    waiting for fix.

    Same issue here!
    Sending the invoice manually through the backend doesn’t work either.

    Plugin Author Bas Elbers

    (@baaaaas)

    Hi,

    Trying to reproduce the issue as we speak. Will bring out update as soon as possible.

    Great to hear Bas! Looking forward to it.

    Just wanted to let you know that it doesn’t work for me either.

    Thanks for the support though

    It was working good for me too untill the wordpress update.
    I checked the data and the memory is good (256mb)

    Hope you make progress with the fix, looks a lot better a email with PDF to the customer.
    When this is working again im gonna do a jump in the air ^^

    Untill then i need to manual download and send the bill to people:D

    • This reply was modified 8 years, 1 month ago by houtvm.
    Thread Starter profesorsx

    (@profesorsx)

    I deactivated “WooCommerce PDF Invoices 2.5.7” latest version, deleted latest “WooCommerce PDF Invoices 2.5.7” version plugin folder, uploaded previously used “WooCommerce PDF Invoices version 2.4.7”, activated, and currently working fine with latest WordPress 4.7.1, Woocommerce 2.6.13.

    Maybe this helps for someone who needs a fix ASAP.

    Later, when latest “WooCommerce PDF Invoices” version will be fixed, will update to latest version ??

    I deactivated “WooCommerce PDF Invoices 2.5.7” latest version, deleted latest “WooCommerce PDF Invoices 2.5.7” version plugin folder, uploaded previously used “WooCommerce PDF Invoices version 2.4.7”, activated, and currently working fine with latest WordPress 4.7.1, Woocommerce 2.6.13.

    The problem is the wordpress version, youre still on 4.7.1 WordPress. There is a new version 4.7.2. And since i have this WordPress the problem accure. So somethin with the new WordPress and Woocommerce is making a fault somewhere.

    think @baaaaas is busy with the problem, until then i will donwload and manual send the bills

    • This reply was modified 8 years, 1 month ago by houtvm.
    • This reply was modified 8 years, 1 month ago by houtvm.
    Plugin Author Bas Elbers

    (@baaaaas)

    I’ve updated plugin with some minor changes. See changelog. Don’t forget to update custom template (when using).

    i saw the update but still no difference for me, still no attachments to customers…
    @baaaaas tbc ?? did debug option still no difference unfortnaly

    • This reply was modified 8 years, 1 month ago by houtvm.

    Hi All

    on my platform the issue got resolved. invoice email attachment working well now.

    But.

    encountered conflict with “WooCommerce PDF Invoices & Packing Slips” header footer missing from email communications.

    what im doing wrong then? bc i delete the whole plugin. data and still not working ??

    @marahman.b2b you use wordpress Versie: 4.7.2 or other 1 ?

    • This reply was modified 8 years, 1 month ago by houtvm.
    • This reply was modified 8 years, 1 month ago by houtvm.
    • This reply was modified 8 years, 1 month ago by houtvm.

    Invoice Number Options : Issue

    These are the invoice number options.
    Type

    i am using “WooCommerce Sequential Order Numbers”

    I want to change the invoice based on “WooCommerce Sequential Order Numbers” order number but not getting even after below setting. which was working perfectly file before.

    Digits
    3
    [prefix]
    [order-number]-[Y]
    [suffix]
    [order-number]-[Y]
    Format
    [order-number]-[Y]

    Getting like:
    16220-2017

    Want to get : [order-number]-[Y]

    https://prntscr.com/e1vfej

Viewing 15 replies - 1 through 15 (of 17 total)
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