Woocommerce PayPal Payments und Paypal Standard

Hello,

Thanks for reaching out to us, we’re here to help.

It’s generally not advisable to have two PayPal plugins enabled at the same time, although I can’t recall a specific example of a conflict between PayPal Standard and our plugin. However, the issue you’re experiencing likely stems from a conflict.

You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

Here’s a guide that explains the steps in more detail: How to test for conflicts
Please let us know how this works out for you.

Could you also share your system status report with us?

1. Navigate to the WooCommerce / Status section in your site’s admin panel.
2. Click on the Get system report button and then click Copy for support.
3. Paste the report into our PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Looking forward to your response.

Kind regards,
Krystian

Hallo Krystian,

vielen Dank für die Antwort! Ich habe jetzt den Systemstatusbericht im PrivateBin hochgeladen und abgesendet. K?nnt Ihr diesen Bericht jetzt auch diesem Post zuordnen?

Beste Grü?e

Takashi Nakajima

Hello @takashus

Yes, could you please share a link to the report? It’s crucial, as we don’t have direct access to the files on Privatebin.

Looking forward to your response.

Kind regards,
Krystian

Sure,

here is the link:

https://privatebin.syde.com/?6c297de059f81ca0#3b8Pv5XDRQqohYJScVBwV9ePCai7LWyjitRzmFU1MLed

Sorry, should have known myself ??

Hello @takashus

Is our plugin visible when you disable PayPal Standard? I suspect the conflict might be due to something else, possibly your theme or another plugin.

It would be crucial to find out if the problem still occurs when all other plugins are disabled except for our two PayPal plugins. Our JavaScript is active on the site, but our gateway isn’t visible, which suggests something is blocking it.

Regardless, my suggestion would be to disable PayPal Standard if you want to use our plugin.

Kind regards,
Krystian

Yes, it is visible when PayPal Standard is disabled. But I can’t leave it disabled, because otherwise there is no option to pay with PayPal. That is exactly my problem. Obviously the old Standard-Plugin works, but the new one doesn’t for whatever reason. I’m really getting tired of this issue. I had a call with an employee of PayPal. He couldn’t help me and promised a technician would contact me this week, what didn’t happen. At the moment you are my last hope to solve the problem…

Hello @takashus

We suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Looking forward to your response.

Kind regards,
Krystian

Hello @takashus

Since the issue has been moved to the private support board, we consider this thread resolved.
If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

Kind regards,
Krystian