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jorgo1985

(@jorgo1985)

Hello.
I use the Flatsome-Theme with the WooCommerce-PayPal-Payments Plugin at reineprodukte.de.
Before some days I have got an E-Mail from WordPress, that the Flatsome Theme needs an update, because there was an Update of WooCommerce PayPal Payments.

The E-Mail from WordPress was in detail as follows:
Since WordPress 5.2, there is a built-in feature that detects when a plugin or theme is causing a fatal error on your site. That’s why you receive this automated email.
In this case, WordPress has caught an error in one of your plugins (WooCommerce Paypal Payments).

When I then logged in at the backend, I was shown the message that the Flatsome-Theme needs to be updated because it is not compatible with the latest version of WooCommerce. Since then, payments via Paypal are no longer possible on the website.

The Flatsome-Support was not able to fix this problem.

Therefore the question, if somebody can told me what is the reason for this problem and how we can fix it.

Here is my website-report:

wp-core

version: 6.1.1
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 98
dotorg_communication: true

wp-paths-sizes

wordpress_path: /www/htdocs/w01cc724/reineprodukte.de
wordpress_size: 6,11 GB (6555708644 bytes)
uploads_path: /www/htdocs/w01cc724/reineprodukte.de/wp-content/uploads
uploads_size: 95,64 MB (100283405 bytes)
themes_path: /www/htdocs/w01cc724/reineprodukte.de/wp-content/themes
themes_size: 17,20 MB (18037145 bytes)
plugins_path: /www/htdocs/w01cc724/reineprodukte.de/wp-content/plugins
plugins_size: 195,46 MB (204954250 bytes)
database_size: 37,46 MB (39279296 bytes)
total_size: 6,44 GB (6918262740 bytes)

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: Flatsome Child (flatsome-child)
version: 3.1
author: UX Themes, Thomas Kessler
author_website: (undefined)
parent_theme: Flatsome (flatsome)
theme_features: core-block-patterns, post-thumbnails, woocommerce-germanized, woocommerce, title-tag, automatic-feed-links, customize-selective-refresh-widgets, sensei, html5, menus, post-formats, wc-product-gallery-lightbox, widgets
theme_path: /www/htdocs/w01cc724/reineprodukte.de/wp-content/themes/flatsome-child
auto_update: Deaktiviert

wp-parent-theme

name: Flatsome (flatsome)
version: 3.16.4
author: UX-Themes
author_website: https://uxthemes.com
theme_path: /www/htdocs/w01cc724/reineprodukte.de/wp-content/themes/flatsome
auto_update: Deaktiviert

wp-themes-inactive (1)

Twenty Twenty-Three: version: 1.0, author: WordPress-Team, Automatische Aktualisierungen deaktiviert

wp-plugins-active (17)

consentmanager: version: 3.0.4, author: consentmanager, Automatische Aktualisierungen deaktiviert
Custom Product Tabs for WooCommerce: version: 1.8.2, author: YIKES, Inc., Automatische Aktualisierungen aktiviert
Germanized for WooCommerce: version: 3.11.2, author: vendidero, Automatische Aktualisierungen aktiviert
Germanized for WooCommerce Pro: version: 3.6.2, author: vendidero, Automatische Aktualisierungen aktiviert
Redirection: version: 5.3.6, author: John Godley, Automatische Aktualisierungen aktiviert
Rename wp-login.php: version: 2.6.0, author: Ella van Durpe, Automatische Aktualisierungen aktiviert
Site Kit by Google: version: 1.90.1, author: Google, Automatische Aktualisierungen aktiviert
UpdraftPlus - Backup/Restore: version: 1.22.24, author: UpdraftPlus.Com, DavidAnderson, Automatische Aktualisierungen aktiviert
vendidero Helper: version: 2.1.6, author: vendidero, Automatische Aktualisierungen aktiviert
WooCommerce: version: 7.2.2, author: Automattic, Automatische Aktualisierungen aktiviert
WooCommerce PayPal Payments: version: 2.0.1, author: WooCommerce, Automatische Aktualisierungen aktiviert
WooCommerce Stripe Gateway: version: 7.0.1, author: WooCommerce, Automatische Aktualisierungen aktiviert
Wordfence Security: version: 7.8.2, author: Wordfence, Automatische Aktualisierungen aktiviert
WPCode Lite: version: 2.0.5, author: WPCode, Automatische Aktualisierungen aktiviert
WPForms Lite: version: 1.7.8, author: WPForms, Automatische Aktualisierungen aktiviert
WP Rocket: version: 3.12.3.3, author: WP Media, Automatische Aktualisierungen deaktiviert
Yoast SEO: version: 19.13, author: Team Yoast, Automatische Aktualisierungen aktiviert

wp-plugins-inactive (2)

Indeed Ultimate Affiliate Pro: version: 7.8, author: WPIndeed Development, Automatische Aktualisierungen deaktiviert
WooCommerce Payments: version: 5.2.0, author: Automattic, Automatische Aktualisierungen aktiviert

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 200M
upload_max_filesize: 200M
max_effective_size: 200 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 31 GB
imagick::RESOURCETYPE_DISK: 1.84467440737E+19
imagick::RESOURCETYPE_FILE: 786432
imagick::RESOURCETYPE_MAP: 31 GB
imagick::RESOURCETYPE_MEMORY: 16 GB
imagick::RESOURCETYPE_THREAD: 8
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.50

wp-server

server_architecture: Linux 5.4.0-120-generic x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 200M
php_post_max_size: 200M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.5.18-MariaDB-1:10.5.18+maria~ubu2004-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 67108864
max_connections: 500

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/htdocs/w01cc724/reineprodukte.de/wp-content
WP_PLUGIN_DIR: /www/htdocs/w01cc724/reineprodukte.de/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

google-site-kit

version: 1.90.1
php_version: 7.4.33
wp_version: 6.1.1
reference_url: https://reineprodukte.de
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-file
connected_user_count: 1
active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?</img>
https://www.googleapis.com/auth/userinfo.profile: ?</img>
https://www.googleapis.com/auth/userinfo.email: ?</img>
https://www.googleapis.com/auth/siteverification: ?</img>
https://www.googleapis.com/auth/webmasters: ?</img>
https://www.googleapis.com/auth/analytics.readonly: ?</img>
capabilities:
googlesitekit_authenticate: ?</img>
googlesitekit_setup: ?</img>
googlesitekit_view_posts_insights: ?</img>
googlesitekit_view_dashboard: ?</img>
googlesitekit_manage_options: ?</img>
googlesitekit_view_splash: ?</img>
googlesitekit_view_authenticated_dashboard: ?</img>
googlesitekit_view_wp_dashboard_widget: ?</img>
googlesitekit_view_admin_bar_menu: ?</img>
googlesitekit_view_shared_dashboard: ?</img>
googlesitekit_read_shared_module_data::["search-console"]: ?</img>
googlesitekit_read_shared_module_data::["analytics"]: ?</img>
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?</img>
googlesitekit_manage_module_sharing_options::["search-console"]: ?</img>
googlesitekit_manage_module_sharing_options::["analytics"]: ?</img>
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?</img>
googlesitekit_delegate_module_sharing_management::["search-console"]: ?</img>
googlesitekit_delegate_module_sharing_management::["analytics"]: ?</img>
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?</img>
enabled_features:
adsenseSetupV2: ?</img>
dashboardSharing: ?</img>
ga4ActivationBanner: ?</img>
ga4Reporting: ?</img>
gm3Components: ?</img>
ideaHubModule: ?</img>
userInput: ?</img>
0: none
1: owner
2: none
3: owner
4: none
5: all_admins
search_console_property: https://reineprodukte.de/
analytics_account_id: 2254?????
analytics_property_id: UA-2254???????
analytics_profile_id: 2645?????
analytics_use_snippet: yes
analytics_4_property_id: 3104705??
analytics_4_web_data_stream_id: 3440??????
analytics_4_measurement_id: G-FL????????
analytics_4_use_snippet: yes

wpforms

version: 1.7.8
lite: Apr 11, 2022 @ 7:50pm
upload_dir: Beschreibbar
total_forms: 1
total_submissions: 56

Viewing 1 replies (of 1 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

1 year, 11 months ago

Hi @jorgo1985

There are errors on your Checkout page which prevent the PayPal smart buttons from loading.
So in the end, the “Place order” button is not replaced with the PayPal smart buttons and clicking this button results in the same error as reported in this thread.

The recommendation to isolate the cause of the issue is also the same.
First, I recommend enabling the Storefront theme to check if the errors on your checkout page persist and are actually related to the theme.
If the error no longer occurs with the Storefront theme and the smart buttons are loading, then there certainly is a relationship to the theme.

Usually, multi-step checkouts should not be a problem, and the team tested the flatsome theme a while back. But we can’t rule out eventual compatibility problems caused by newer, untested theme updates.

The email you received from WordPress should also include an error message with a stack trace. We are interested in this additional information to learn more about the error.
Thanks!

Kind regards,
Niklas

Viewing 1 replies (of 1 total)

The topic ‘WooCommerce PayPal Payments does not work anymore (Flatsome-Theme)’ is closed to new replies.