WooCommerce PayPal Payments does not show errors on checkout

  • Resolved pierrebrezel

    (@pierrebrezel)


    3 years, 4 months ago

    Hey!

    While using the new “WooCommerce PayPal Payments” plugin we obsorve a different behaviour then before. If I, as a customer, miss to check/ fill a required field, there is no error message which tells the customer what is missing/ what is wrong after clicking on “PayPal” (to pay with paypal). What happens is: black overlay, loading, going back to checkout page.

    Choosing a payment method which is handled by stripe, the error message shows up as usual. The error messages get rendered into the following css classes: woocommerce-NoticeGroup woocommerce-NoticeGroup-checkout. ul class: woocommerce-error

    Those classes are not existend after an error occurs while trying to pay with paypal.

    How can I get the user errors displayed?

    All the best
    Pierre

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @pierrebrezel

    Thank you for reaching out to us, we are here to help.
    The issue you are experiencing has not been reported before, so I would expect the errors to not show because of a certain setup in your environment.
    When I checked your website I saw many errors in the console (f12), this could be a good place to start yourself since I don’t think the logs of the plugin will show you any errors (since it is a graphical issue and not a functional error).

    I would not be surprised if this was caused by the Theme/Additional CSS that is being used for the site or possibly even a 3rd party plugin. You could test this by replacing the theme (removing the additional CSS) and deactivating all other plugins and seeing if the issue continues to remove the notifications.

    Does this help you to continue your investigation? Please let us know.

    Kind regards,
    Joost

    • This reply was modified 3 years, 4 months ago by Syde Joost.

    Hello,

    We are having what I believe is the same problem on this site: https://kengeerart.com

    It’s allowing me to proceed to the PayPal checkout pop-up even if I don’t have any WooCommerce checkout fields completed. It’s not flagging the missing required fields.

    Was a fix found for this?

    Thank you!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @hanataloha

    I just checked the website of @pierrebrezel and did get the error notification when not entering the last name, so I would expect that she resolved the issue. We did not hear back from here, so don’t know what she did after we advised her.
    Hope she can advise further her.

    Kind regards,
    Joost

    Thread Starter pierrebrezel

    (@pierrebrezel)

    Hey. Yes, it was really a bug in css; the added DIV was set to display:none

    Hi,

    Thank you both for your replies! I guess this is a different issue then — will start a new ticket. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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