WooCommerce PayPal Payments

  • Resolved valamarketing

    (@valamarketing)


    11 months ago

    My site appears to be currently down due to a fatal error with one of your plugins (WooCommerce PayPal Payments):
    PHP Fatal error: Uncaught WooCommerce\PayPalCommerce\ApiClient\Exception\RuntimeException: Could not retrieve order. in /www/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/src/Endpoint/OrderEndpoint.php:473

    Can I get assistance with fixing this.

Viewing 1 replies (of 1 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @valamarketing

    This could be a potential conflict with another plugin or with custom code from the theme. The best way to figure this out is to perform a full conflict test. We recommend temporarily activating the?default theme Storefront?and disabling all other plugins for?WooCommerce and?PayPal Payments. While reactivating plugins one by one, please monitor to identify which one triggers the problem. This approach will isolate the issue, allowing you to take appropriate corrective measures.

    Additionally, we would like to see your system report. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instructions for this here:?https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Please let us know how this works out for you.

    Kind regards,
    Krystian

Viewing 1 replies (of 1 total)
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