Woocommerce Paypal Button Crashes

Hi @whojr01,

Thanks for sharing this with us. Let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Once we have that, we’ll be able to advise you further about this.

Hi Mirko,

Here is the information you requested:

Woocommerce System Status:

### WordPress Environment ###

WordPress address (URL): https://engage.dev/myunique
Site address (URL): https://engage.dev/myunique
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Win64) OpenSSL/1.1.1l
PHP Version: 7.4.25
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: XXXX
Total Database Size: 13.09MB
Database Data Size: 11.44MB
Database Index Size: 1.65MB
zqwp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zqwp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zqwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zqwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zqwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
zqwp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
zqwp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zqwp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
zqwp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_options: Data: 8.03MB + Index: 0.06MB + Engine InnoDB
zqwp_postmeta: Data: 2.25MB + Index: 0.17MB + Engine InnoDB
zqwp_posts: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
zqwp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zqwp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
zqwp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zqwp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
zqwp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
zqwp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
zqwp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
zqwp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
zqwp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
zqwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 80
cartflows_flow: 3
cartflows_step: 8
custom_css: 7
customize_changeset: 10
elementor_library: 2
mycpt: 3
nav_menu_item: 15
page: 11
post: 3
product: 12
revision: 14

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (9) ###

Starter Templates: by Brainstorm Force – 3.0.25
CartFlows: by CartFlows Inc – 1.8.0
Elementor: by Elementor.com – 3.5.3
My Custom Post Type: by Whojr – 1.0.0
SVG Support: by Benbodhi – 2.3.21
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
WooCommerce PayPal Payments: by WooCommerce – 1.6.4
WooCommerce: by Automattic – 6.1.1

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #401 - /?page_id=401
Cart: #97 - /?page_id=97
Checkout: #98 - /?page_id=98
My account: #99 - /?page_id=99
Terms and conditions: ? Page not set

### Theme ###

Name: myunique-child-theme
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.6
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 96
Oldest: 2022-01-07 01:20:12 +0000
Newest: 2022-01-21 00:25:01 +0000

### Status report information ###

Generated at: 2022-01-21 01:48:56 +00:00

Error Logs:
No fatal error logs however some interesting entries

2022-01-21T00:02:42+00:00 DEBUG POST https://api.sandbox.paypal.com/v1/billing-agreements/agreement-tokens
Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
Response Debug ID: 7941c20481f44
Response: Array
(
    [code] => 201
    [message] => Created
)

2022-01-20T23:48:26+00:00 DEBUG POST https://connect.woocommerce.com/ppcsandbox/v1/notifications/webhooks
Request Body: {"url":"https:\/\/engage.dev\/myunique\/index.php?rest_route=\/paypal\/v1\/incoming","event_types":[{"name":"CHECKOUT.ORDER.APPROVED"},{"name":"CHECKOUT.ORDER.COMPLETED"},{"name":"PAYMENT.CAPTURE.REFUNDED"},{"name":"PAYMENT.CAPTURE.REVERSED"},{"name":"PAYMENT.ORDER.CANCELLED"},{"name":"PAYMENT.CAPTURE.DENIED"},{"name":"PAYMENT.CAPTURE.COMPLETED"}]}
Response: Array
(
    [code] => 404
    [message] => Not Found
)

Response Body: <!DOCTYPE html>
<html>
    <head>
        <meta name="robots" content="noindex,nofollow" />
        <style>
            /* Copyright (c) 2010, Yahoo! Inc. All rights reserved. Code licensed under the BSD License: https://developer.yahoo.com/yui/license.html */
            html{color:#000;background:#FFF;}body,div,dl,dt,dd,ul,ol,li,h1,h2,h3,h4,h5,h6,pre,code,form,fieldset,legend,input,textarea,p,blockquote,th,td{margin:0;padding:0;}table{border-collapse:collapse;border-spacing:0;}fieldset,img{border:0;}address,caption,cite,code,dfn,em,strong,th,var{font-style:normal;font-weight:normal;}li{list-style:none;}caption,th{text-align:left;}h1,h2,h3,h4,h5,h6{font-size:100%;font-weight:normal;}q:before,q:after{content:'';}abbr,acronym{border:0;font-variant:normal;}sup{vertical-align:text-top;}sub{vertical-align:text-bottom;}input,textarea,select{font-family:inherit;font-size:inherit;font-weight:inherit;}input,textarea,select{*font-size:100%;}legend{color:#000;}
            html { background: #eee; padding: 10px }
            img { border: 0; }
            #sf-resetcontent { width:970px; margin:0 auto; }
                            body { background-color: #fff; color: #222; font: 16px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; margin: 0; }
                .container { margin: 30px; max-width: 600px; }
                h1 { color: #dc3545; font-size: 24px; }
        </style>
    </head>
    <body>
                        <div class="container">
                    <h1>Sorry, the page you are looking for could not be found.</h1>
                </div>
    </body>
</html>

2022-01-20T23:48:26+00:00 ERROR Failed to subscribe webhooks: [Error] Unknown error while connecting to PayPal. Status code: 0.
2022-01-20T23:48:28+00:00 DEBUG POST https://api.sandbox.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: d59efaf73bbf4
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-01-20T23:48:28+00:00 DEBUG POST https://connect.woocommerce.com/ppc/v2/customer/partner-referrals
Request Body: {"partner_config_override":{"partner_logo_url":"https:\/\/connect.woocommerce.com\/images\/woocommerce_logo.png","return_url":"https:\/\/engage.dev\/myunique\/wp-admin\/admin.php?page=wc-settings&tab=checkout&section=ppcp-gateway","return_url_description":"Return to your shop.","show_add_credit_card":true},"products":["PPCP"],"legal_consents":[{"type":"SHARE_DATA_CONSENT","granted":true}],"operations":[{"operation":"API_INTEGRATION","api_integration_preference":{"rest_api_integration":{"integration_method":"PAYPAL","integration_type":"FIRST_PARTY","first_party_details":{"features":["PAYMENT","FUTURE_PAYMENT","REFUND","ADVANCED_TRANSACTIONS_SEARCH","VAULT"],"seller_nonce":"a1233wtergfsdt4365tzrshgfbaewa36AGa1233wtergfsdt4365tzrshgfbaewa36AG"}}}}]}
Response Debug ID: a9d18b386cf7e
Response: Array
(
    [code] => 201
    [message] => Created
)

Thanks for looking into this!

Bill

Hi Mirko,

My response is currently:

This post has been held for moderation by our automated system and will be manually reviewed by a moderator.

So until they review it’s on hold. ??

Best,

Bill

Hi Bill,

Sorry for the late reply, and thank you for sending the System Status.

Since this is related to PayPal Payments plugin, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
?
Please include a link to this forum thread to keep track of what’s already been done.
?
We will be able to help you further there.

I will leave this thread open for a bit in case you want to share the solution you get with everybody.

Cheers!

Hi Juan,

Yes, I will open a ticket immediately as well as share the solution once resolved.

Thank you!

Bill