• Resolved emschool

    (@emschool)


    Hello everyone,

    I am having some trouble with Woocommerce Payments. When loading the overview page, it comes up empty. When I click settings, it says “Error while loading settings”. And “Activate Woocommerce Payments is suddenly not checked. When I check it and press save it says “Error while saving”. When I go to the Woocommerce Payment Gateway Settings, Woocommerce Payments still seems to be activated.

    Can anyone help? Thank you ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @emschool

    Thank you for reaching out!

    Is this happening after bringing any changes to your website like updating/installing any plugin/theme recently?

    In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Looking forward to your response.

    Thread Starter emschool

    (@emschool)

    Here is the status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.em-school.com
    Site address (URL): https://www.em-school.com
    WC Version: 6.2.0
    REST API Version: ? 6.2.0
    WC Blocks Version: ? 6.7.3
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.1.0
    Log Directory Writable: ?
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: ?
    WP Cron: –
    Language: de_DE
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    Datenbank-Datengr??e: 101.55MB
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    wp_zbs_tracking: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zbs_transactions: Daten: 0.02MB + Index: 0.14MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    afreg_fields: 14
    attachment: 1097
    bookable_resource: 2
    custom_css: 2
    def_reg_fields: 10
    ditty_display: 3
    ditty_layout: 3
    ditty_news_ticker: 3
    document_template: 7
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 76
    et_template: 2
    mailpoet_page: 1
    mep_events: 1
    mewz_attribute_stock: 2
    nav_menu_item: 30
    oembed_cache: 39
    page: 117
    post: 5
    product: 90
    product_variation: 109
    rcb-blocker: 11
    rcb-cookie: 76
    shop_coupon: 47
    shop_order: 106
    shop_order_refund: 1
    shop_subscription: 28
    wc_membership_plan: 1
    wc_user_membership: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (40) ###
    
    WPML Multilingual CMS: von OnTheGoSystems – 4.5.2
    WPML SEO: von OnTheGoSystems – 2.0.1
    Cloudflare: von Cloudflare
    Inc. – 4.7.0
    
    List available courses: von René Kyewski – 1.0.0
    Ditty (formerly Ditty News Ticker): von Metaphor Creations – 3.0.14
    EWWW Image Optimizer: von Exactly WWW – 6.4.0
    Facebook for WooCommerce: von Facebook – 2.6.9
    HubSpot Field to Field Sync: von MakeWebBetter – 1.0.6
    MWB HubSpot for WooCommerce: von MakeWebBetter – 1.2.8
    Media Cleaner (Pro): von Jordy Meow – 6.2.8
    Order Status Control for WooCommerce: von Bright Plugins – 0.3
    Payment Gateways per Products for WooCommerce: von WPWhale – 1.6.3
    Real Cookie Banner: von devowl.io – 2.14.3
    Real Media Library (Free): von devowl.io – 4.17.9
    SiteGround Optimizer: von SiteGround – 6.0.5
    UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
    DavidAnderson – 1.22.1
    
    Benutzerdefinierte Benutzerregistrierungsfelder für WooCommerce: von hinzufügen – 1.7.6
    Vendidero Helper: von Vendidero – 2.1.3
    Woo Product Category Discount: von WooExtend – 4.2
    Woo Subscriptions Variation Lifetime/Onetime Purchase: von Logicfire – 1.2.1
    WooCommerce Admin: von WooCommerce – 3.1.0
    WooCommerce Dropbox: von Vadiem Janssens – 1.2.5
    WooCommerce Stripe-Gateway: von WooCommerce – 6.1.0
    Germanized für WooCommerce Pro: von vendidero – 3.4.1
    Germanized für WooCommerce: von vendidero – 3.8.3
    WooCommerce Google Analytics Integration: von WooCommerce – 1.5.8
    WooCommerce Memberships: von SkyVerge – 1.22.9 (Update auf Version 1.22.11 ist verfügbar)
    WooCommerce Min/Max Quantities: von WooCommerce – 2.4.24
    WooCommerce Multilingual: von OnTheGoSystems – 4.12.5
    WooCommerce-Zahlungen: von Automattic – 3.7.0
    WooCommerce Smart Coupons: von StoreApps – 4.36.0
    WooCommerce Subscriptions - Do Not Reduce Stock on Renewal: von Prospress Inc. –
    WooCommerce Subscriptions: von WooCommerce – 3.0.10 (Update auf Version 4.0.2 ist verfügbar)
    WooCommerce Zapier: von OM4 Software – 2.3.0
    WooCommerce: von Automattic – 6.2.0
    WordPress Importer: von wordpressdotorg – 0.7
    Yoast SEO: von Team Yoast – 18.0
    Mail logging - WP Mail Catcher: von James Ward – 1.5.4
    WPML String Translation: von OnTheGoSystems – 3.2.0
    YellowPencil: von WaspThemes – 7.5.4
    
    ### Inactive Plugins (11) ###
    
    Asset CleanUp: Page Speed Booster: von Gabe Livan – 1.3.8.5
    AutomateWoo: von WooCommerce – 5.5.8
    Bulk Media Register: von Katsushi Kawamori – 1.25
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: von HubSpot – 8.4.674
    Lazy Load Divi Slider Backgrounds: von Danail Emandiev – 1.0
    Media Cleaner: von Jordy Meow – 6.2.8
    Media Sync: von Erol ?ivina – 1.2.8
    Preview E-mails for WooCommerce: von Digamber Pradhan – 2.0.1
    WP-Optimize - Clean, Compress, Cache: von David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.2
    
    WP Mail Logging: von Wysija – 1.10.2
    WPS Cleaner: von WPServeur
    NicolasKulka
    wpformation – 1.6.6
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop-Basis: #5902 - /shop/
    Warenkorb: #8606 - /warenkorb/
    Kasse: #12144 - /kasse/
    Mein Konto: #37 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #764 - /allgemeine-geschaeftsbedingungen/
    
    ### Theme ###
    
    Name: Divi Child
    Version: 1.0.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.14.6
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: –
    Excluded from discounts:: –
    Membership plans:: 1
    Producerkurs:: Members: 1Access method: Manual assignment onlyAccess length: Specific length (1 years)Subscription: No
    
    ### Abonnements ###
    
    WCS_DEBUG: ? Nein
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://www.em-school.com
    Subscription Statuses: wc-active: 27
    wc-pending: 1
    
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Ja
    Cache Update Failures: ? 0 Fehler
    
    ### Shop-Einrichtung ###
    
    Country / State: Deutschland
    
    ### Abonnements nach Zahlungs-Gateway ###
    
    PayPal-Standard: wc-active: 31
    other: wc-active: 14
    wc-active: 13
    
    WooCommerce-Zahlungen: wc-active: 1
    
    ### Zahlungs-Gateway-Unterstützung ###
    
    WooCommerce-Zahlungen: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    tokenization
    add_payment_method
    
    PayPal-Standard: subscriptions
    gateway_scheduled_payments
    subscription_payment_method_change_customer
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    products
    refunds
    
    PayPal Reference Transactions Enabled: ? No
    
    ### WooCommerce Payments ###
    
    Version: 3.7.0
    Connected to WPCOM: Ja
    Blog ID: 202448536
    Account ID: acct_1KP46x2Ento254Pw
    
    ### Action Scheduler ###
    
    Abgebrochen: 32
    Oldest: 2022-01-18 13:52:40 +0000
    Newest: 2022-02-07 17:25:38 +0000
    
    Abgeschlossen: 12.207
    Oldest: 2022-01-16 19:00:05 +0000
    Newest: 2022-02-16 19:00:14 +0000
    
    Fehlgeschlagen: 10
    Oldest: 2021-12-01 21:11:47 +0000
    Newest: 2022-02-05 18:24:27 +0000
    
    Ausstehend: 44
    Oldest: 2022-02-16 19:00:14 +0000
    Newest: 2022-12-13 23:00:00 +0000
    
    ### WooCommerce Zapier ###
    
    Database Version: ? 14
    Detailed Logging Enabled: Yes
    Legacy Mode Disabled: ? Yes
    SSL: ? Yes
    REST API Authentication Key(s): ? 54
    Task History Record Count: ? 47
    Webhook #6: WooCommerce Zapier
    - Status: active
    - Trigger: order.created
    - Delivery Count: 25
    Deleted Webhook Delivery Count: 22
    
    ### Status report information ###
    
    Generated at: 2022-02-16 20:01:05 +01:00
    

    I didn’t make any changes to the site. Just added a little bit of code in the functions.php but I highly doubt this would affect the plugin.

    Best regards

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @emschool,

    Thanks for sending over the status report. If this was my site, here’s what I would do next. Temporarily disable all plugins except for WooCommerce and WooCommerce Payments. Then use the Twenty Twenty or Storefront theme. See if you can connect at that point.

    If you can, try activating your theme and see if it still works. If it does, start enabling plugins, one by one, until it stops working. The last one activated before it stops is likely the source of the conflict.

    Let us know what you find out and we’ll go from there.

    Thanks!

    antifestivalfundraiser2022

    (@antifestivalfundraiser2022)

    Hi,

    I’m based in Australia, selling physical items and receiving payments in AUD.

    My Woocommerce Payment Gateway is with Stripe.

    The customer orders are definitely coming through, however they remain on hold for a few days then they’re cancelled.

    No money is entering my nominated bank account (which is with a local called, Bank Australia)

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @antifestivalfundraiser2022 ,

    `I’m based in Australia, selling physical items and receiving payments in AUD.
    My Woocommerce Payment Gateway is with Stripe.
    The customer orders are definitely coming through, however they remain on hold for a few days then they’re cancelled.
    No money is entering my nominated bank account (which is with a local called, Bank Australia)`

    This would be easier if you are able to create your own ticket, as it will be easier to help one issue in a thread. That said, you would want to review your Stripe setup and check if the webhooks are configured and working as expected. If the issue persist, please create a new post for help along with your site status report.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Woocommerce Payments not working.’ is closed to new replies.