Woocommerce Payments not working.
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Hello everyone,
I am having some trouble with Woocommerce Payments. When loading the overview page, it comes up empty. When I click settings, it says “Error while loading settings”. And “Activate Woocommerce Payments is suddenly not checked. When I check it and press save it says “Error while saving”. When I go to the Woocommerce Payment Gateway Settings, Woocommerce Payments still seems to be activated.
Can anyone help? Thank you ??
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Hi @emschool
Thank you for reaching out!
Is this happening after bringing any changes to your website like updating/installing any plugin/theme recently?
In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Looking forward to your response.
Here is the status report:
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Hide errors from visitors: ? ### Active Plugins (40) ### WPML Multilingual CMS: von OnTheGoSystems – 4.5.2 WPML SEO: von OnTheGoSystems – 2.0.1 Cloudflare: von Cloudflare Inc. – 4.7.0 List available courses: von René Kyewski – 1.0.0 Ditty (formerly Ditty News Ticker): von Metaphor Creations – 3.0.14 EWWW Image Optimizer: von Exactly WWW – 6.4.0 Facebook for WooCommerce: von Facebook – 2.6.9 HubSpot Field to Field Sync: von MakeWebBetter – 1.0.6 MWB HubSpot for WooCommerce: von MakeWebBetter – 1.2.8 Media Cleaner (Pro): von Jordy Meow – 6.2.8 Order Status Control for WooCommerce: von Bright Plugins – 0.3 Payment Gateways per Products for WooCommerce: von WPWhale – 1.6.3 Real Cookie Banner: von devowl.io – 2.14.3 Real Media Library (Free): von devowl.io – 4.17.9 SiteGround Optimizer: von SiteGround – 6.0.5 UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com DavidAnderson – 1.22.1 Benutzerdefinierte Benutzerregistrierungsfelder für WooCommerce: von hinzufügen – 1.7.6 Vendidero Helper: von Vendidero – 2.1.3 Woo Product Category Discount: von WooExtend – 4.2 Woo Subscriptions Variation Lifetime/Onetime Purchase: von Logicfire – 1.2.1 WooCommerce Admin: von WooCommerce – 3.1.0 WooCommerce Dropbox: von Vadiem Janssens – 1.2.5 WooCommerce Stripe-Gateway: von WooCommerce – 6.1.0 Germanized für WooCommerce Pro: von vendidero – 3.4.1 Germanized für WooCommerce: von vendidero – 3.8.3 WooCommerce Google Analytics Integration: von WooCommerce – 1.5.8 WooCommerce Memberships: von SkyVerge – 1.22.9 (Update auf Version 1.22.11 ist verfügbar) WooCommerce Min/Max Quantities: von WooCommerce – 2.4.24 WooCommerce Multilingual: von OnTheGoSystems – 4.12.5 WooCommerce-Zahlungen: von Automattic – 3.7.0 WooCommerce Smart Coupons: von StoreApps – 4.36.0 WooCommerce Subscriptions - Do Not Reduce Stock on Renewal: von Prospress Inc. – WooCommerce Subscriptions: von WooCommerce – 3.0.10 (Update auf Version 4.0.2 ist verfügbar) WooCommerce Zapier: von OM4 Software – 2.3.0 WooCommerce: von Automattic – 6.2.0 WordPress Importer: von wordpressdotorg – 0.7 Yoast SEO: von Team Yoast – 18.0 Mail logging - WP Mail Catcher: von James Ward – 1.5.4 WPML String Translation: von OnTheGoSystems – 3.2.0 YellowPencil: von WaspThemes – 7.5.4 ### Inactive Plugins (11) ### Asset CleanUp: Page Speed Booster: von Gabe Livan – 1.3.8.5 AutomateWoo: von WooCommerce – 5.5.8 Bulk Media Register: von Katsushi Kawamori – 1.25 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: von HubSpot – 8.4.674 Lazy Load Divi Slider Backgrounds: von Danail Emandiev – 1.0 Media Cleaner: von Jordy Meow – 6.2.8 Media Sync: von Erol ?ivina – 1.2.8 Preview E-mails for WooCommerce: von Digamber Pradhan – 2.0.1 WP-Optimize - Clean, Compress, Cache: von David Anderson Ruhani Rabin Team Updraft – 3.2.2 WP Mail Logging: von Wysija – 1.10.2 WPS Cleaner: von WPServeur NicolasKulka wpformation – 1.6.6 ### Dropin Plugins (1) ### object-cache.php: Memcached ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: booking (booking) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop-Basis: #5902 - /shop/ Warenkorb: #8606 - /warenkorb/ Kasse: #12144 - /kasse/ Mein Konto: #37 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #764 - /allgemeine-geschaeftsbedingungen/ ### Theme ### Name: Divi Child Version: 1.0.0 Author URL: https://www.elegantthemes.com Child Theme: ? Parent Theme Name: Divi Parent Theme Version: 4.14.6 Parent Theme Author URL: https://www.elegantthemes.com WooCommerce Support: ? ### Templates ### Overrides: – ### Memberships ### Restriction mode:: Hide content only Public content:: – Excluded from discounts:: – Membership plans:: 1 Producerkurs:: Members: 1Access method: Manual assignment onlyAccess length: Specific length (1 years)Subscription: No ### Abonnements ### WCS_DEBUG: ? Nein Subscriptions Mode: ? Live Subscriptions Live URL: https://www.em-school.com Subscription Statuses: wc-active: 27 wc-pending: 1 WooCommerce Account Connected: ? Yes Active Product Key: ? No Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? 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No ### WooCommerce Payments ### Version: 3.7.0 Connected to WPCOM: Ja Blog ID: 202448536 Account ID: acct_1KP46x2Ento254Pw ### Action Scheduler ### Abgebrochen: 32 Oldest: 2022-01-18 13:52:40 +0000 Newest: 2022-02-07 17:25:38 +0000 Abgeschlossen: 12.207 Oldest: 2022-01-16 19:00:05 +0000 Newest: 2022-02-16 19:00:14 +0000 Fehlgeschlagen: 10 Oldest: 2021-12-01 21:11:47 +0000 Newest: 2022-02-05 18:24:27 +0000 Ausstehend: 44 Oldest: 2022-02-16 19:00:14 +0000 Newest: 2022-12-13 23:00:00 +0000 ### WooCommerce Zapier ### Database Version: ? 14 Detailed Logging Enabled: Yes Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 54 Task History Record Count: ? 47 Webhook #6: WooCommerce Zapier - Status: active - Trigger: order.created - Delivery Count: 25 Deleted Webhook Delivery Count: 22 ### Status report information ### Generated at: 2022-02-16 20:01:05 +01:00
I didn’t make any changes to the site. Just added a little bit of code in the functions.php but I highly doubt this would affect the plugin.
Best regards
Hey @emschool,
Thanks for sending over the status report. If this was my site, here’s what I would do next. Temporarily disable all plugins except for WooCommerce and WooCommerce Payments. Then use the Twenty Twenty or Storefront theme. See if you can connect at that point.
If you can, try activating your theme and see if it still works. If it does, start enabling plugins, one by one, until it stops working. The last one activated before it stops is likely the source of the conflict.
Let us know what you find out and we’ll go from there.
Thanks!
Hi,
I’m based in Australia, selling physical items and receiving payments in AUD.
My Woocommerce Payment Gateway is with Stripe.
The customer orders are definitely coming through, however they remain on hold for a few days then they’re cancelled.
No money is entering my nominated bank account (which is with a local called, Bank Australia)
Hi @antifestivalfundraiser2022 ,
`I’m based in Australia, selling physical items and receiving payments in AUD.
My Woocommerce Payment Gateway is with Stripe.
The customer orders are definitely coming through, however they remain on hold for a few days then they’re cancelled.
No money is entering my nominated bank account (which is with a local called, Bank Australia)`This would be easier if you are able to create your own ticket, as it will be easier to help one issue in a thread. That said, you would want to review your Stripe setup and check if the webhooks are configured and working as expected. If the issue persist, please create a new post for help along with your site status report.
- The topic ‘Woocommerce Payments not working.’ is closed to new replies.