Woocommerce Payments iframe disappears after updating form content

  • Resolved psauerborn

    (@psauerborn)


    3 years, 3 months ago

    Hello everyone,

    I have a problem integrating Woocommerce Payments into a customer’s shop.
    The Stripe iframe is initially displayed to me, but if I choose a different payment method or the form is reloaded for other reasons, the iframe is then missing. Not only is it not displayed, it has completely disappeared from the DOM. It is also noticeable that the label for Woocommerce Payments at the beginning (i.e. when the iframe is still displayed) has the following caption: “Popular payment methods” and then afterwards “WooCommerce payments”.
    It is possible to activate the radio button afterwards, but the iframe is still missing. To be more specific, I’m talking about the following DOM element: <div class=”__PrivateStripeElement” …>…(iframe)…</div>

    This is probably caused, among other things, by the AJAX call “?wc-ajax=update_order_review”. After such a call, the part with the iframe from the DOM is missing.

    I very much hope that you can help me with the problem, otherwise I would have to use other means of payment.

    Thanks in advance!

    Kind regards,
    Patrick

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @psauerborn,

    This possibly is coming from the theme. Are you able to test this out with one of the default themes like Storefront or Twenty Twenty or Twenty Twenty one and check if you still run into issues?

    Do keep us posted on how this troubleshooting works out for you.

    same issue here, and to take another theme is not a solution – we wont change our theme, only why woocommerce payments ajax call destroys the DOM object

    any solution?

    I have the same problem too.

    I think it’s a young plugin, they could also Stripe’s one initially had these problems, then solved.
    Usually you learn from mistakes ….

    Plugin Support Niall a11n

    (@wpniall)

    @psauerborn @daztinto @fabiocs81 I’m not seeing any open bug reports related to AJAX scripts.

    Could you please share your sites’ URLs, so we can take a closer look? Thank you!

    we cant write you a pm – we cant post here any codes / pages
    also we have disabled woocommerce payments, because if client changes the address, cant use anymore woocommerce payments (as of missing iframe / div container)

    Hi there @daztinto!

    If you’d prefer to let us know your URL privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    created, but you are asking for an status export – there are written many internal plugins/tables etc.

    privacy proteccion is other thing

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @daztinto,

    Thanks so much for sending that our way. We’ll find that and get a reply sent from here to pick up where we left off from this thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Woocommerce Payments iframe disappears after updating form content’ is closed to new replies.