Woocommerce Payments horrible experience – angry customers – blocked funds

I signed up for woocommerce payments switching from my old payment processor. After setup we accepted payments for just couple of months and my account was suspended for being “high risk”. We sell web hosting services. So after screwing us we were left scrambling to accept payments again. We had an issue where some customers placed duplicate orders (another issue with woocommerce payments) and we were unable to process any refunds on the orders taken. They just wouldnt work. It would say refunded in dashboard but the customer never got refunds. Opened multiple tickets and no help there. If i try to contact stripe directly they say “This account is linked to a business that works with Stripe. To view details, sign in to their website or app directly.” Oh and by the way you cant contact stripe customer service if you cant log in. When I was opening tickets with woocommerce they directed me to stripe. So at that point money locked and pissed off customers.

I have now waited days and they dont seem to want to give me the thousands of dollars locked in my woocommerce payments account. Again i cant login directly with stripe. My woocommerce payments plugin says payments disabled and deposits are set to manual. If i click on change account settings it says my account is disabled. This is just an endless cycle of open tickets an no one wanting to help. If you are even THINKING of using woocommerce or stripe… DONT! They could care less about you and once they have your money they dont help. I did nothing wrong to get my account suspended in the first place.

I would love to tell woocommerce and stripe what i think of them but i dont want to get banned on my first post.