woocommerce payment issue

  • Resolved anzabukhari

    (@anzabukhari)


    5 months, 4 weeks ago

    Hi,

    I am currently using WooCommerce version 7.7.1 on my website, and everything has been working fine. However, after updating WooCommerce to the latest version, the payment functionality is no longer working. I have also tried connecting a new payment plugin, but even the Cash on Delivery option is not functioning. Could anyone provide a solution for this issue? My WordPress version is up to date, and the PHP version on my server is 7.4.

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  • Hi @anzabukhari,

    Thank you for reaching out.

    I understand you’re facing an issue with your payment functionality after updating WooCommerce to the latest version and even after connecting new payment methods, the issue persists.

    Before we can dive deep into troubleshooting, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

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