WooCommerce password reset not showing form

  • Resolved mariebaringer

    (@mariebaringer)


    8 years, 1 month ago

    I am having an issue with the password reset in WooCommerce. It sends the email, and when I click on the link, it takes me to /my-account/lost-password/?show-reset-form=true. However, it shows the form-lost-password.php instead of the form-reset-password.php. I have changed the theme to Twenty Sixteen, removed all of my functions, and disabled all plugins other than WooCommerce, and the problem still exists.

    Finally went to the WooCommerce demo store at https://demo.woothemes.com/woostore/my-account/lost-password/?show-reset-form=true to see if it worked there, and….I see the same thing as on my website. Does anyone know how to fix this, or should I be submitting a bug on GitHub?

    Thanks!

Viewing 4 replies - 16 through 19 (of 19 total)

  • @cristhian-almora What do you mean? We did not set that URL in the Lost Password link.

    I have a website it’s reset password link showing “Internal Server Error”.
    Anyone have any Idea why this happen?

    @melaniemasi Thank you! We were having the same issue. Thanks to your post, we asked WPEngine to add the caching exclusion and it is working for us as well. They’re now working on a support ticket to apply it to all of our installs.

    I am having the same issue with the link for resetting the password from the email directing it back to the Lost Password page (where you enter your email/username to Get the email).

    It doesn’t link to the reset page.

    I followed directions with making changes to my W3 Total Caching Plugin to never cache those pages.
    In “Never cache the following pages:” I put “/welcome*” (welcome is our “myaccount” page)

    It still hasn’t fixed it.

Viewing 4 replies - 16 through 19 (of 19 total)
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