Woocommerce pages not displaying correctly…but only sometimes!

Hi there,

Thanks for those screenshots although I’m not able to replicate the issue either; The screenshots you shared looks like it might be related to caching though – Have you asked your client to clear their browser cache as well as flush the cache from any caching plugins that might be installed? Are they seeing the same thing when visiting the site from an incognito browser (or even a different browser on a different device)?

Hi RK, thanks for that! I did get her to clear her cache, but the issue is not just on her computer…other customers of hers (new customers) are having the same issue!

Hey @rdoran21

It’s hard to check what might be the issue if the problem doesn’t appear for everyone, so we’ll need to find out how to reproduce it.

Does this happen when they go to a particular page, and/or perform any specific actions, or is it all totally random?

• This reply was modified 4 years, 3 months ago by Senff - a11n.

Hi Senff,

Its on everything from the shop page onwards… shop/categories/products All the Woocomm pages basically!

Hi there,

Thank you for explaining!

I’ve worked on the current code that can help with the layout:

.content-both-sidebars .content-area {
    width: 80%;
}

.content-both-sidebars.scs-style .content-area {
    left: 10%;
}

Please note that it’s best to tackle this with your current theme developers to ensure full compatibility with WooCommerce.

Warm regards,

robertght Thank you!!

Where would this code go exactly? I’m not particularly code literate!

You are welcome @rdoran21 !

That would go in WP-admin->Customize->Additional CSS field.

robertght you’re a legend, that’s worked! Thank you so much!