Woocommerce origin data missing when using Cookieyes

  • Resolved TechPik

    (@techpik)


    5 months, 1 week ago

    I noticed that 70% of Woocommerce order origin info is showing Unknown after I installed Cookieyes on my website. Similar is the Google Ads Gclid grabber plugin. When I check the Cookieyes dashboard, 18% of consents are rejected.

    It seems lots of people have the same issue. How is it so? Right now I uninstalled the Cookieyes because of this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @techpik

    Greeting from CookieYes!

    The issue with “Unknown” order origins and the Gclid grabber is likely related to users either rejecting the consent banner or not interacting with it. When users don’t consent, tracking scripts (like those for WooCommerce and Gclid) may not fire, causing the data gaps you’re seeing.

    To fire this before consent, you should move the related cookies to the Necessary category.

    While moving cookies to the Necessary category, please make sure that it doesn’t store any personal information of the visitors. Also, consider seeking legal advice to ensure you meet your obligations under GDPR and other relevant regulations.

      Thread Starter TechPik

      (@techpik)

      How can I move the related cookies to the Necessary category? Then only visitors with rejected consent will be displayed as Unknown origin?

      • This reply was modified 5 months, 1 week ago by TechPik.
      Plugin Support CookieYes Team

      (@cookieyesteam)

      Hi @techpik

      You may find this option by editing a cookie from the CookieYes dashboard > Cookie Manager > Cookie List.

      Plugin Support CookieYes Team

      (@cookieyesteam)

      Hi @techpik

      This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

    Viewing 4 replies - 1 through 4 (of 4 total)
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