• Resolved jamant94

    (@jamant94)


    Recently my order’s dashboard stopped showing all orders, regardless of status and only shows completed orders. It says there are a total of (20) orders but shows only (11) completed orders.

    I changed the theme to StoreFront and I disabled all plugins, leaving only woocommerce activated, but the issue persists ??

    Attached you will find the status log of woocommerce. I apreciate the help

    ` WordPress Environment
    
    WordPress address (URL): https://inapo.org<br>Site address (URL): https://inapo.org<br>WC Version: 8.3.0<br>REST API Version: ? 8.3.0<br>WC Blocks Version: ? 11.4.8<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: es_ES<br>External object cache: ? Server Environment
    
    Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 7.84.0<br>OpenSSL/1.1.1p
    
    SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.5.19-MariaDB-cll-lve<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
    WC Database Version: 8.3.0<br>WC Database Prefix: wp_<br>Tama?o total de la base de datos: 357.54MB<br>Tama?o de los datos de la base de datos: 345.96MB<br>Tama?o del índice de la base de datos: 11.58MB<br>wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + 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    Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (45)
    
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    ePayco WooCommerce: por ePayco – 5.2.x<br>Hostinger: por Hostinger – 1.9.5 Dropin Plugins (1)
    
    object-cache.php: object-cache.php Settings
    
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    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Base de la tienda: #11840 - /tienda/<br>Carrito: ? Página sin definir<br>Finalizar compra: #23 - /checkout/<br>Mi cuenta: #11841 - /mi-cuenta/<br>Términos y condiciones: ? Página sin definir Theme
    
    Name: Hello Elementor<br>Version: 2.9.0<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ? Templates
    
    Overrides: /home/u407962115/domains/inapo.org/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php<br>/home/u407962115/domains/inapo.org/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-11-30 14:56:12 -05:00<br>Options: ?<br>Notes: 195<br>Onboarding: completed WooCommerce Customer/Order/Coupon Export
    
    Automated exports: 0<br>Custom formats: 0<br>Next export: Not scheduled Action Scheduler
    
    Completo: 173<br>Oldest: 2023-10-30 05:20:27 -0500<br>Newest: 2023-11-29 16:50:56 -0500
    
    Fallida: 26<br>Oldest: 2023-02-16 12:50:57 -0500<br>Newest: 2023-11-29 16:46:06 -0500
    
    Pendiente: 6<br>Oldest: 2023-11-30 16:43:11 -0500<br>Newest: 2023-12-02 23:25:40 -0500 Status report information
    
    Generated at: 2023-11-29 16:54:10 -05:00<br>`

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @jamant94

    Thanks for reaching out!

    I understand that only Completed orders are being shown on your site under WooCommerce > Orders, correct?

    Could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Meanwhile, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

    Let us know how it goes!

    Thread Starter jamant94

    (@jamant94)

    Hello, this is how I see my orders. As I said in my post, I already deactivated all plugins and changed the theme to StoreFront and the error persists :<

    The Status Log is also attached in my first post

    I apreciate the help ??

    Saif

    (@babylon1999)

    Hello @jamant94,

    Per your system status, you have 20 orders in total, so I’m not sure where the problem is: shop_order: 20


    Could you confirm if the other 9 orders are “cancelled”, “failed”, or “processing”? It would be great if you could attach a few more screenshots to help us better understand the issue.

    Look forward to hearing back from you,

    Thread Starter jamant94

    (@jamant94)

    Hello,

    Yes, that’s precisely the problem. I can only see the completed orders as shown in the screenshot. I don’t know if the other orders are canceled or pending or any other state :<

    I would really like to know that state of all my orders and to be able to see them in the dashboard. I even exported the orders and only the completed ones were exported ??

    Saif

    (@babylon1999)

    Yes, that’s precisely the problem. I can only see the completed orders as shown in the screenshot. I don’t know if the other orders are canceled or pending or any other state :<

    I’m not able to reproduce the issue nor found previous reports about this.

    Was the site imported or migrated from another host? If yes, were there any plugins involved?

    Additionally, could you provide unedited screenshots with all plugins disabled? I noticed some filtering options in the screenshot provided.

    If you’re concerned about disrupting live orders on your site, you might consider cloning it using a plugin like WP-STAGING and then disabling all plugins in the cloned version.

    Look forward to hearing back from you!



    Thread Starter jamant94

    (@jamant94)

    This is the screenshot after I deactivated the plugins again. Leaving only woocommerce ON https://snipboard.io/r1mzpG.jpg

    Hi @jamant94

    Thanks for providing the screenshot, this is helpful! ??

    Can you please navigate to WP Dashboard > Users and check what is your role here? I want to make sure that you are either an admin or a shop manager in order to access such functions.

    If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Thread Starter jamant94

    (@jamant94)

    Hello ?? my user role is administrator

    Hi @jamant94

    Thanks for your confirmation. This is indeed really strange.

    Can you please try to clone your site to a staging environment? Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    On your staging site, please make sure that only the WooCommerce plugin is enabled here, and you are using the default Storefront theme here.

    Please give it a try and let us know how that goes!

    Thread Starter jamant94

    (@jamant94)

    I found the problem, there were some cancelled orders that were processed with a payment plugin that was disabled. I deleted those orders and uninstalled the plugin and it worked ?? thank you anyway

    Mirko P.

    (@rainfallnixfig)

    That’s great to hear! Thanks for letting us know.

    Feel free to create a new topic if you have other questions.

    If you have a few minutes, we’d love if you could leave us a review.

    Cheers!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Woocommerce orders only showing completed orders’ is closed to new replies.