Woocommerce orders missing Shipping data

  • Hello!

    The problem we’re facing with is that 3 orders that were submitted yesterday 8. 4. 2024 from 14 till 22 are missing shipping data, such ass shipping address, shipping name, shipping last name, shipping city etc. This means that shipping data is not seen in the order page and in the database (postmeta).

    This caused our API to send wrong information about order from Woocommecre to ERP.

    It works fine today and we were unable to replicate the issue.

    Could you please help me why did this happend?

    System report:

    `
### WordPress Environment ###

WordPress address (URL): ****
Site address (URL): ****
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.5
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: sl_SI
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 8.0.32-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.5.2
WC Database Prefix: wpmz_
Skupna velikost podatkovne zbirke: 592.63MB
Velikost podatkov podatkovne zbirke: 475.70MB
Velikost kazala podatkovne zbirke: 116.93MB
wpmz_woocommerce_sessions: Podatki: 2.16 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_woocommerce_api_keys: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_woocommerce_attribute_taxonomies: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_woocommerce_downloadable_product_permissions: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_woocommerce_order_items: Podatki: 1.52 MB + Kazalo: 0.31 MB + Pogon InnoDB
wpmz_woocommerce_order_itemmeta: Podatki: 34.55 MB + Kazalo: 6.03 MB + Pogon InnoDB
wpmz_woocommerce_tax_rates: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_woocommerce_tax_rate_locations: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_woocommerce_shipping_zones: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_woocommerce_shipping_zone_locations: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_woocommerce_shipping_zone_methods: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_woocommerce_payment_tokens: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_woocommerce_payment_tokenmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_woocommerce_log: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_actionscheduler_actions: Podatki: 5.52 MB + Kazalo: 6.67 MB + Pogon InnoDB
wpmz_actionscheduler_claims: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_actionscheduler_groups: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_actionscheduler_logs: Podatki: 23.55 MB + Kazalo: 3.03 MB + Pogon InnoDB
wpmz_cky_banners: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_cky_cookie_categories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_cky_cookies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_cmplz_cookiebanners: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_cmplz_cookies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_cmplz_services: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_commentmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_comments: Podatki: 1.52 MB + Kazalo: 0.84 MB + Pogon InnoDB
wpmz_e_events: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_e_notes: Podatki: 0.02 MB + Kazalo: 0.17 MB + Pogon InnoDB
wpmz_e_notes_users_relations: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_e_submissions: Podatki: 0.28 MB + Kazalo: 0.50 MB + Pogon InnoDB
wpmz_e_submissions_actions_log: Podatki: 0.13 MB + Kazalo: 0.33 MB + Pogon InnoDB
wpmz_e_submissions_values: Podatki: 0.16 MB + Kazalo: 0.14 MB + Pogon InnoDB
wpmz_icl_background_task: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_content_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_core_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_flags: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_languages: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_icl_languages_translations: Podatki: 0.19 MB + Kazalo: 0.09 MB + Pogon InnoDB
wpmz_icl_locale_map: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_message_status: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_icl_mo_files_domains: Podatki: 0.06 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_node: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_reminders: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_string_batches: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_string_packages: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_string_positions: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_string_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_icl_string_translations: Podatki: 2.52 MB + Kazalo: 0.66 MB + Pogon InnoDB
wpmz_icl_strings: Podatki: 2.52 MB + Kazalo: 1.92 MB + Pogon InnoDB
wpmz_icl_translate: Podatki: 31.55 MB + Kazalo: 4.52 MB + Pogon InnoDB
wpmz_icl_translate_job: Podatki: 1.52 MB + Kazalo: 0.27 MB + Pogon InnoDB
wpmz_icl_translation_batches: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_translation_downloads: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_icl_translation_status: Podatki: 43.56 MB + Kazalo: 0.25 MB + Pogon InnoDB
wpmz_icl_translations: Podatki: 1.52 MB + Kazalo: 1.13 MB + Pogon InnoDB
wpmz_links: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_litespeed_crawler: Podatki: 0.41 MB + Kazalo: 0.31 MB + Pogon InnoDB
wpmz_litespeed_crawler_blacklist: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_litespeed_url: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_litespeed_url_file: Podatki: 0.02 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpmz_mailchimp_carts: Podatki: 0.08 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_mailchimp_jobs: Podatki: 0.11 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_options: Podatki: 11.34 MB + Kazalo: 2.33 MB + Pogon InnoDB
wpmz_pmxe_exports: Podatki: 0.17 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxe_google_cats: Podatki: 0.38 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxe_posts: Podatki: 1.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxe_templates: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_files: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_hash: Podatki: 1.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_history: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_images: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_imports: Podatki: 7.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_posts: Podatki: 2.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_pmxi_templates: Podatki: 0.33 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_postmeta: Podatki: 48.56 MB + Kazalo: 27.06 MB + Pogon InnoDB
wpmz_posts: Podatki: 7.52 MB + Kazalo: 1.20 MB + Pogon InnoDB
wpmz_rank_math_analytics_objects: Podatki: 0.48 MB + Kazalo: 0.14 MB + Pogon InnoDB
wpmz_rank_math_internal_links: Podatki: 0.25 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpmz_rank_math_internal_meta: Podatki: 0.22 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_redirection_404: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_redirection_groups: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_redirection_items: Podatki: 0.19 MB + Kazalo: 0.22 MB + Pogon InnoDB
wpmz_redirection_logs: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_term_relationships: Podatki: 2.52 MB + Kazalo: 1.52 MB + Pogon InnoDB
wpmz_term_taxonomy: Podatki: 0.16 MB + Kazalo: 0.17 MB + Pogon InnoDB
wpmz_termmeta: Podatki: 0.20 MB + Kazalo: 0.20 MB + Pogon InnoDB
wpmz_terms: Podatki: 0.14 MB + Kazalo: 0.16 MB + Pogon InnoDB
wpmz_toolset_associations: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_toolset_connected_elements: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_toolset_post_guid_id: Podatki: 0.05 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_toolset_relationships: Podatki: 0.02 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpmz_toolset_type_sets: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_usermeta: Podatki: 1.52 MB + Kazalo: 1.91 MB + Pogon InnoDB
wpmz_users: Podatki: 0.11 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpmz_wc_admin_note_actions: Podatki: 0.06 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wc_admin_notes: Podatki: 0.09 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wc_category_lookup: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wc_customer_lookup: Podatki: 0.25 MB + Kazalo: 0.17 MB + Pogon InnoDB
wpmz_wc_download_log: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_wc_order_coupon_lookup: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_wc_order_product_lookup: Podatki: 0.50 MB + Kazalo: 0.42 MB + Pogon InnoDB
wpmz_wc_order_stats: Podatki: 0.39 MB + Kazalo: 0.27 MB + Pogon InnoDB
wpmz_wc_order_tax_lookup: Podatki: 0.23 MB + Kazalo: 0.20 MB + Pogon InnoDB
wpmz_wc_product_attributes_lookup: Podatki: 1.52 MB + Kazalo: 1.52 MB + Pogon InnoDB
wpmz_wc_product_download_directories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wc_product_meta_lookup: Podatki: 0.41 MB + Kazalo: 0.63 MB + Pogon InnoDB
wpmz_wc_rate_limits: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wc_reserved_stock: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wc_tax_rate_classes: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wc_webhooks: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wfblockediplog: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfblocks7: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_wfconfig: Podatki: 0.44 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfcrawlers: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wffilechanges: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wffilemods: Podatki: 11.55 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfhits: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_wfhoover: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wfissues: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_wfknownfilelist: Podatki: 8.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wflivetraffichuman: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wflocs: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wflogins: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_wfls_2fa_secrets: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wfls_role_counts: Podatki: 0.00 MB + Kazalo: 0.00 MB + Pogon MEMORY
wpmz_wfls_settings: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfnotifications: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfpendingissues: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_wfreversecache: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfsecurityevents: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfsnipcache: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_wfstatus: Podatki: 0.11 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpmz_wftrafficrates: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wfwaffailures: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wpf_filters: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpmz_wpf_meta_keys: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wpf_meta_values: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpmz_wpf_meta_values_bk: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpmz_wpr_rocket_cache: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpmz_wpstg_queue: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_actionscheduler_actions: Podatki: 4.52 MB + Kazalo: 3.08 MB + Pogon InnoDB
wpstg0_actionscheduler_claims: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_actionscheduler_groups: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_actionscheduler_logs: Podatki: 17.55 MB + Kazalo: 3.03 MB + Pogon InnoDB
wpstg0_cky_banners: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_cky_cookie_categories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_cky_cookies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_cmplz_cookiebanners: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_cmplz_cookies: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_cmplz_services: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_commentmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_comments: Podatki: 1.52 MB + Kazalo: 0.75 MB + Pogon InnoDB
wpstg0_e_events: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_e_notes: Podatki: 0.02 MB + Kazalo: 0.17 MB + Pogon InnoDB
wpstg0_e_notes_users_relations: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_e_submissions: Podatki: 0.05 MB + Kazalo: 0.27 MB + Pogon InnoDB
wpstg0_e_submissions_actions_log: Podatki: 0.02 MB + Kazalo: 0.11 MB + Pogon InnoDB
wpstg0_e_submissions_values: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_icl_content_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_core_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_flags: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_languages: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_icl_languages_translations: Podatki: 0.19 MB + Kazalo: 0.09 MB + Pogon InnoDB
wpstg0_icl_locale_map: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_message_status: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_icl_mo_files_domains: Podatki: 0.06 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_node: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_reminders: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_string_batches: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_string_packages: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_string_positions: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_string_status: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_icl_string_translations: Podatki: 2.52 MB + Kazalo: 0.66 MB + Pogon InnoDB
wpstg0_icl_strings: Podatki: 2.52 MB + Kazalo: 1.89 MB + Pogon InnoDB
wpstg0_icl_translate: Podatki: 28.55 MB + Kazalo: 4.52 MB + Pogon InnoDB
wpstg0_icl_translate_job: Podatki: 1.52 MB + Kazalo: 0.25 MB + Pogon InnoDB
wpstg0_icl_translation_batches: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_translation_downloads: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_icl_translation_status: Podatki: 38.56 MB + Kazalo: 0.23 MB + Pogon InnoDB
wpstg0_icl_translations: Podatki: 0.50 MB + Kazalo: 0.97 MB + Pogon InnoDB
wpstg0_links: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_litespeed_crawler: Podatki: 0.38 MB + Kazalo: 0.31 MB + Pogon InnoDB
wpstg0_litespeed_crawler_blacklist: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_litespeed_url: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_litespeed_url_file: Podatki: 0.02 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpstg0_mailchimp_carts: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_mailchimp_jobs: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_options: Podatki: 10.52 MB + Kazalo: 0.41 MB + Pogon InnoDB
wpstg0_pmxe_exports: Podatki: 0.11 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxe_google_cats: Podatki: 0.38 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxe_posts: Podatki: 0.16 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxe_templates: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_files: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_hash: Podatki: 1.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_history: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_images: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_imports: Podatki: 3.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_posts: Podatki: 2.52 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_pmxi_templates: Podatki: 0.28 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_postmeta: Podatki: 57.56 MB + Kazalo: 20.06 MB + Pogon InnoDB
wpstg0_posts: Podatki: 11.52 MB + Kazalo: 1.02 MB + Pogon InnoDB
wpstg0_rank_math_analytics_objects: Podatki: 0.48 MB + Kazalo: 0.14 MB + Pogon InnoDB
wpstg0_rank_math_internal_links: Podatki: 0.27 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpstg0_rank_math_internal_meta: Podatki: 0.17 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_redirection_404: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_redirection_groups: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_redirection_items: Podatki: 0.19 MB + Kazalo: 0.22 MB + Pogon InnoDB
wpstg0_redirection_logs: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_term_relationships: Podatki: 2.52 MB + Kazalo: 1.52 MB + Pogon InnoDB
wpstg0_term_taxonomy: Podatki: 0.14 MB + Kazalo: 0.14 MB + Pogon InnoDB
wpstg0_termmeta: Podatki: 0.17 MB + Kazalo: 0.19 MB + Pogon InnoDB
wpstg0_terms: Podatki: 0.13 MB + Kazalo: 0.13 MB + Pogon InnoDB
wpstg0_toolset_associations: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpstg0_toolset_connected_elements: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_toolset_post_guid_id: Podatki: 0.05 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_toolset_relationships: Podatki: 0.02 MB + Kazalo: 0.08 MB + Pogon InnoDB
wpstg0_toolset_type_sets: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_usermeta: Podatki: 1.52 MB + Kazalo: 0.69 MB + Pogon InnoDB
wpstg0_users: Podatki: 0.08 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_wc_admin_note_actions: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wc_admin_notes: Podatki: 0.05 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_wc_category_lookup: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_wc_customer_lookup: Podatki: 0.20 MB + Kazalo: 0.14 MB + Pogon InnoDB
wpstg0_wc_download_log: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_wc_order_coupon_lookup: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_wc_order_product_lookup: Podatki: 0.33 MB + Kazalo: 0.30 MB + Pogon InnoDB
wpstg0_wc_order_stats: Podatki: 0.28 MB + Kazalo: 0.22 MB + Pogon InnoDB
wpstg0_wc_order_tax_lookup: Podatki: 0.19 MB + Kazalo: 0.16 MB + Pogon InnoDB
wpstg0_wc_product_attributes_lookup: Podatki: 1.52 MB + Kazalo: 0.44 MB + Pogon InnoDB
wpstg0_wc_product_download_directories: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wc_product_meta_lookup: Podatki: 0.34 MB + Kazalo: 0.55 MB + Pogon InnoDB
wpstg0_wc_rate_limits: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wc_reserved_stock: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_wc_tax_rate_classes: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wc_webhooks: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_woocommerce_api_keys: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_woocommerce_attribute_taxonomies: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpstg0_woocommerce_log: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_woocommerce_order_itemmeta: Podatki: 8.52 MB + Kazalo: 5.03 MB + Pogon InnoDB
wpstg0_woocommerce_order_items: Podatki: 1.52 MB + Kazalo: 0.23 MB + Pogon InnoDB
wpstg0_woocommerce_payment_tokenmeta: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_woocommerce_payment_tokens: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_woocommerce_sessions: Podatki: 2.52 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_woocommerce_shipping_zone_locations: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_woocommerce_shipping_zone_methods: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_woocommerce_shipping_zones: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_woocommerce_tax_rate_locations: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_woocommerce_tax_rates: Podatki: 0.02 MB + Kazalo: 0.06 MB + Pogon InnoDB
wpstg0_wpf_filters: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB
wpstg0_wpf_meta_keys: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wpf_meta_values: Podatki: 0.02 MB + Kazalo: 0.03 MB + Pogon InnoDB
wpstg0_wpf_meta_values_bk: Podatki: 0.02 MB + Kazalo: 0.02 MB + Pogon InnoDB
wpstg0_wpr_rocket_cache: Podatki: 0.02 MB + Kazalo: 0.05 MB + Pogon InnoDB
wpstg0_wpstg_queue: Podatki: 0.02 MB + Kazalo: 0.00 MB + Pogon InnoDB

### Post Type Counts ###

attachment: 1745
elementor_library: 68
elementor_snippet: 17
jet-smart-filters: 1
mc4wp-form: 1
nav_menu_item: 468
page: 48
post: 1
product: 4158
shop_order: 3181
sp_wps_shortcodes: 1
wc_order_email: 1
wc_order_status: 9
woo_mb_template: 39
wp_global_styles: 1
wp-types-group: 1
yaymail_template: 64
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

WPML Multilingual CMS: od OnTheGoSystems – 4.6.9
Add Quantity Field on Shop Page for WooCommerce: od Tanvirul Haque – 1.0.16
CookieYes | GDPR Cookie Consent: od CookieYes – 3.1.8
Custom Order Numbers for WooCommerce: od Tyche Softwares – 1.7.0
Elementor Pro: od Elementor.com – 3.19.0
Elementor: od Elementor.com – 3.19.0
YayMail Pro - WooCommerce Email Customizer: od YayCommerce – 3.2.6
Enable Media Replace: od ShortPixel – 4.1.5
JetElements For Elementor: od Crocoblock – 2.6.15
JetSearch: od Crocoblock – 3.2.2
LiteSpeed Cache: od LiteSpeed Technologies – 6.1
Mailchimp for WooCommerce: od Mailchimp – 3.6
MC4WP: Mailchimp for WordPress: od ibericode – 4.9.11
Redirection: od John Godley – 5.4.2
Rank Math SEO: od Rank Math – 1.0.212
SVG Support: od Benbodhi – 2.5.5
WooCommerce Dynamic Pricing & Discounts: od RightPress – 2.4.6
Product Carousel Slider for Elementor - Pro: od Plugin Devs – 7.0.0
WooCommerce EU VAT Number: od WooCommerce – 2.8.3
WooCommerce Google Analytics Integration: od WooCommerce – 1.8.14
WooCommerce Multilingual & Multicurrency: od OnTheGoSystems – 5.3.3.1
WooCommerce: od Automattic – 8.5.2 (razpolo?ljiva je nadgradnja na razli?ico 8.7.0)
WPML String Translation: od OnTheGoSystems – 3.2.9

### Inactive Plugins (8) ###

Payment Gateways by User Roles for WooCommerce: od Imaginate Solutions – 1.3.0
WooCommerce Order Status Manager: od SkyVerge – 1.13.4
WP All Export - WooCommerce Export Add-On Pro: od Soflyy – 1.0.9
WP All Export Pro: od Soflyy – 1.8.6
WP All Import - WooCommerce Import Add-On Pro: od Soflyy – 4.0.0
WP All Import Pro: od Soflyy – 4.8.5
WP Crontrol: od John Blackbourn & crontributors – 1.16.1
WPML All Import: od OnTheGoSystems – 2.3.0

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

Elementor Safe Mode: od Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 4
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Osnova trgovine: #10 - /shop/
Ko?arica: ? Stran ne vsebuje kratke kode [woocommerce_cart] ali bloka woocommerce/cart.
Zaklju?ek nakupa: ? Stran ne vsebuje kratke kode [woocommerce_checkout] ali bloka woocommerce/checkout.
Moj ra?un: #13 - /moj-racun/
Pogoji poslovanja: #13928 - /pogoji-poslovanja/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.0.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: hello-theme-child-master/woocommerce/archive-product.php
hello-theme-child-master/woocommerce/checkout/thankyou.php
hello-theme-child-master/woocommerce/content-product.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-09 12:31:10 +02:00
Options: ?
Notes: 157
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2024-04-05 12:58:54 +0200
Newest: 2024-04-05 12:58:54 +0200

Complete: 359
Oldest: 2024-03-09 14:06:47 +0100
Newest: 2024-04-09 14:18:37 +0200

Failed: 15.082
Oldest: 2022-09-27 17:23:36 +0200
Newest: 2024-04-09 14:15:47 +0200

Pending: 2
Oldest: 2024-04-09 17:00:08 +0200
Newest: 2024-04-09 17:00:08 +0200


### Status report information ###

Generated at: 2024-04-09 14:48:57 +02:00
`

    Looking forward for your answers!

    Best regards,

    Rok!

Viewing 14 replies - 1 through 14 (of 14 total)

  • Just piling on here that I’ve also had 2 orders in the last 2 days with the latest 8.7.0 update that have a valid credit card charge (using Woo Payments), but where the order is missing all customer billing/shipping info in the order details, including an email address. The payment info includes an email address, which allows the order to be reconstructed, but it’s time-consuming (and annoying for the customer). Any help here would be appreciated.

    -Mark

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @rokaklih,

    Thanks for reaching out.

    I’m sorry to hear about the issues you’ve had with the missing shipping data for your orders.

    This is indeed a puzzling situation. While it’s difficult to pinpoint the exact cause without more details, this issue may have been due to intermittent issues such as a temporary bug in the system, or even a plugin conflict at the time of the orders being placed.

    Looking at your SSR, I can see you are using an outdated version of WooCommerce, please update WooCommerce and any other outdated plugins to avoid facing such issues in the future.

    On the other hand, to help understand the issue even better, were there any error logs captured on the specific date under WooCommerce > Status > Logs? If any, please share those with us. You can copy and paste it via https://gist.github.com/ and send the link here.

    As for you @fadmark, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.

    Thanks.

    Thread Starter rokaklih

    (@rokaklih)

    Hi @ckadenge,

    Thanks for your reply.

    01 Outdated Woocommerce

    We will update Woocommerce and other plugins in the following week. Firstly I have to contact the client.

    02 Woocommerce Error logs

    There are no error logs for that specific date.

    03 Troubleshooting

    Do you have any other suggestions for how we can determine the reason this problem occurred?

    Looking forward for your answer!

    Best regards,

    Rok.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @rokaklih,

    We will update Woocommerce and other plugins in the following week. Firstly I have to contact the client.

    That sounds like a plan. Using outdated plugins can cause intermittent issues and it is always a best practice to have plugins up-to-date.

    There are no error logs for that specific date.

    Are there any other logs under your logs tab? You can also share those with us for further investigations.

    Do you have any other suggestions for how we can determine the reason this problem occurred?

    I would recommend creating a staging site and trying to replicate the issue to see if you are able to get similar results. That way, we can be able to proceed with further steps into solving the issue.

    Looking forward to assisting you further.

    Thread Starter rokaklih

    (@rokaklih)

    Hi @ckadenge,

    Thanks for your reply.

    That sounds like a plan. Using outdated plugins can cause intermittent issues and it is always a best practice to have plugins up-to-date.

    Gotcha.

    Are there any other logs under your logs tab? You can also share those with us for further investigations.

    Yes, there are only Mailchimp logs, syncing users from Woocommerce to Mailchimp. Could this be related? If yes, tell me where can I send you privately the Logs of Mailchimp, because it contains confidential info.

    I would recommend creating?a staging site?and trying to replicate the issue to see if you are able to get similar results. That way, we can be able to proceed with further steps into solving the issue.

    We have a staging site and I was not able to replicate the issue unfortunately, even on production site. Since I cannot replicate it, I don’t know what else can we do, except to update plugins to the latest version and monitor website if the problem occurs.

    Best regards,

    Rok.

    Hey, @rokaklih!

    Yes, there are only Mailchimp logs, syncing users from Woocommerce to Mailchimp. Could this be related?

    This is most likely not related.

    We have a staging site and I was not able to replicate the issue unfortunately, even on production site. Since I cannot replicate it, I don’t know what else can we do, except to update plugins to the latest version and monitor website if the problem occurs.

    It is harder to investigate the issue without being able to replicate it, but let’s keep trying ??

    Are you able to find any similarities between the three orders? This could be having similar products, using the same payment gateway or payment method, being on the same account, etc.

    Can you please share a screenshot of the order notes of those orders? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Here’s an example of what we need:

    https://snipboard.io/ga15Gu.jpg

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter rokaklih

    (@rokaklih)

    Hi @carolm29,

    Thanks for getting back at me.

    Are you able to find any similarities between the three orders? This could be having similar products, using the same payment gateway or payment method, being on the same account, etc.

    I’ve found next similiraties between mentioned 3 orders:

    • They were all submitted on the 8. 4. 2024 between 14h and 22h (Slovenia/Ljubljana time)
    • Two orders have payment method: Proforma invoice (6173 and 6171)
    • Two orders have product from the same product category (6172 and 6171)
    • All customers are from Slovenia (our main language is Slovene)
    • Total of all orders were under 20eur

    Screenshots:

    If you need anything else from me, let me know.

    Best regard,

    Rok!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello rokaklih

    Thank you for sharing more details and the screenshots.

    To pinpoint the issue and find out what caused it we need to do a bit more investigation.
    I checked the Order Note but they are not in English.
    Since they are images, I cannot select the text and translate it.

    Would it be possible for you to translate these notes for me?
    You can use a translation tool like Google Translate.
    I appreciate your help with this. ??

    I look forward to your reply.

    Best.

    Thread Starter rokaklih

    (@rokaklih)

    Hello @doublezed2,

    Would it be possible for you to translate these notes for me?

    Of course:

    • Order #6173 -> Held Bank transfers Order status changed from Payment in progress to Held.
    • Order #6172 -> Unpaid order canceled – timeout reached. Order status changed from Payment in progress to Cancelled. -> Payment will be made upon delivery. Order status changed from Payment in progress to In processing. -> Order status changed from In Processing to Payment in progress.
    • Order #6171 -> Held Bank transfers Order status changed from Payment in progress to Held.

    Best regards,

    Rok.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello rokaklih?

    Thank you for your reply and doing the translation.

    I have reviewed all the notes and everything looks normal here.
    These notes have nothing to do with the missing shipping information.

    Since we cannot replicate the issue, it would be best to wait for it to occur again (hopefully it will not) and then collect more data.

    If you have any other relevant information, I will be happy to look into that.

    Have a great day!

    Thread Starter rokaklih

    (@rokaklih)

    Hi @doublezed2,

    Thanks for your reply.

    Since we cannot replicate the issue, it would be best to wait for it to occur again (hopefully it will not) and then collect more data.

    Could you please provide some information or guidance on how to communicate with our client regarding the issue we encountered?

    If you have any other relevant information, I will be happy to look into that.

    The only information I have pertains to scheduled maintenance on web server A2 on April 8, 2024, between 12:00 and 00:01, coinciding with where our client’s website is hosted. I have already contacted A2 support, and they have indicated that the maintenance, conducted on separate servers, should not have impacted WooCommerce functionality on our website.

    However, I find this timing coincidental, as the issues with WooCommerce occurred precisely during the maintenance window. Based on your experience, could there be a potential correlation between the maintenance on A2 and the WooCommerce issues we observed?

    Best regards,

    Rok!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @rokaklih,

    Could you please provide some information or guidance on how to communicate with our client regarding the issue we encountered?

    I’m afraid we may lack the exact words to share with your client. However, you can inform them that investigations are still underway as the root cause has not yet been identified.

    Based on your experience, could there be a potential correlation between the maintenance on A2 and the WooCommerce issues we observed?

    In some instances, maintenance work can cause temporary network instability or fluctuations in server performance. These could potentially have indirect effects on your website’s performance, including WooCommerce operations.

    I would recommend you continue to monitor your site’s performance and let us know if the issues persist.

    Looking forward to assisting you further.

    Thread Starter rokaklih

    (@rokaklih)

    Hello @ckadenge,

    I’m afraid we may lack the exact words to share with your client. However, you can inform them that investigations are still underway as the root cause has not yet been identified.

    Ok, thanks for your feedback.

    In some instances, maintenance work can cause temporary network instability or fluctuations in server performance. These could potentially have indirect effects on your website’s performance, including WooCommerce operations.

    Why is that? Because Woocommerce saves data into DB and If the server was down or interrupted mid the Woocommerce operation saving the data into DB, it could cause an error like this?

    I would recommend you continue to monitor your site’s performance and let us know if the issues persist.

    I will continue to monitor the website and I will let you know if the issue still persists.

    Best regards,

    Rok!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello again @rokaklih,

    Why is that? Because Woocommerce saves data into DB and If the server was down or interrupted mid the Woocommerce operation saving the data into DB, it could cause an error like this?

    WooCommerce does save data into the database, and if there’s a server interruption during this process, it could potentially cause errors. This is because the operation might not complete as expected.

    I will continue to monitor the website and I will let you know if the issue still persists.

    Please feel free to update us whenever you notice any changes.

    Looking forward to your reply.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘Woocommerce orders missing Shipping data’ is closed to new replies.