WooCommerce orders disappeared

Hi there,

Thanks for reaching out.

I need to learn more about your website site set up. It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Best,

Hi there, I incorrectly stated that the orders from the 28th disappeared, it was orders from the 29th. My host experienced a server issue on the 30th of June so I’m not sure if that would be related but when I logged back in again on the evening of the 30th/ morning of the 1st, that’s when I noticed that the orders from the 29th had disappeared.

### WordPress Environment ###

WordPress address (URL): https://zeebeauty.co.za
Site address (URL): https://zeebeauty.co.za
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 48 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.38
Max Upload Size: 48 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wpo8_
Total Database Size: 161.44MB
Database Data Size: 147.39MB
Database Index Size: 14.05MB
wpo8_woocommerce_sessions: Data: 19.71MB + Index: 0.43MB + Engine MyISAM
wpo8_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_order_items: Data: 0.52MB + Index: 0.26MB + Engine MyISAM
wpo8_woocommerce_order_itemmeta: Data: 5.96MB + Index: 2.61MB + Engine MyISAM
wpo8_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_actionscheduler_actions: Data: 0.18MB + Index: 0.10MB + Engine MyISAM
wpo8_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo8_actionscheduler_logs: Data: 0.15MB + Index: 0.11MB + Engine MyISAM
wpo8_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_commentmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpo8_comments: Data: 1.03MB + Index: 0.43MB + Engine MyISAM
wpo8_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_innozilla_per_product_shipping_rules_woo: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_lead_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_lead_form_data: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo8_lead_form_extension: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_lead_form_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_options: Data: 3.76MB + Index: 0.24MB + Engine MyISAM
wpo8_postmeta: Data: 96.89MB + Index: 6.90MB + Engine MyISAM
wpo8_posts: Data: 4.18MB + Index: 1.05MB + Engine MyISAM
wpo8_pps_countries: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo8_pps_popup: Data: 0.61MB + Index: 0.00MB + Engine MyISAM
wpo8_pps_popup_show_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpo8_term_relationships: Data: 0.04MB + Index: 0.09MB + Engine MyISAM
wpo8_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_th_popup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_tm_taskmeta: Data: 0.27MB + Index: 0.02MB + Engine MyISAM
wpo8_tm_tasks: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpo8_usermeta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpo8_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_wccs_conditions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wccs_condition_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo8_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_customer_lookup: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
wpo8_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo8_wc_order_product_lookup: Data: 0.66MB + Index: 0.55MB + Engine MyISAM
wpo8_wc_order_stats: Data: 0.17MB + Index: 0.11MB + Engine MyISAM
wpo8_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo8_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpo8_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo8_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wdr_order_item_discounts: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpo8_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfconfig: Data: 5.88MB + Index: 0.01MB + Engine MyISAM
wpo8_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wffilemods: Data: 3.69MB + Index: 0.46MB + Engine MyISAM
wpo8_wfhits: Data: 0.22MB + Index: 0.04MB + Engine MyISAM
wpo8_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpo8_wfknownfilelist: Data: 2.64MB + Index: 0.14MB + Engine MyISAM
wpo8_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wflogins: Data: 0.18MB + Index: 0.04MB + Engine MyISAM
wpo8_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpo8_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpo8_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo8_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wfsnipcache: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpo8_wfstatus: Data: 0.13MB + Index: 0.05MB + Engine MyISAM
wpo8_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wpuf_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo8_wpuf_transaction: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 543
awdp_pt_rules: 9
elementor_library: 6
elementskit_template: 1
mail-debug: 7776
nav_menu_item: 57
page: 12
post: 5
product: 360
product_variation: 105
revision: 187
shop_order: 2171
wpforms: 2
wpuf_forms: 1
wpuf_input: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

All Meta Tags: by Space X-Chimp – 4.47
Click to Chat: by HoliThemes – 3.8
Disable Theme and Plugin Auto-Update Emails: by KZeni – 1.0.6
Elementor: by Elementor.com – 3.6.7
Gallery Custom Links: by Jordy Meow – 2.1.0
Innozilla Per Product Shipping WooCommerce: by Innozilla – 1.0.4
Lead Form Builder: by ThemeHunk – 1.7.9
Mail Debug for WooCommerce: by Leanza Francesco – 1.2.2
Max Mega Menu: by megamenu.com – 2.9.7
Notice Bar: by WEN Solutions – 3.0.0
OoohBoi Steroids for Elementor: by OoohBoi – 1.9.9
Perfect Brands for WooCommerce: by QuadLayers – 2.1.4
Side Cart WooCommerce: by XootiX – 2.1
Big File Uploads: by Infinite Uploads – 2.0.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WC Multiple Email Recipients: by Con Schneider – 1.4.0
Woo Discount Rules: by Flycart – 2.3.10
Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.9
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.9
WooCommerce Colors: by WooThemes – 1.0.7
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.0
WooCommerce: by Automattic – 6.6.1
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.3.2
Wordfence Security: by Wordfence – 7.5.11
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

### Inactive Plugins (1) ###

Tidio Chat: by Tidio Ltd. – 5.0.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #58 - /shop/
Cart: #59 - /cart/
Checkout: #60 - /checkout/
My account: #61 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Fotografie
Version: 2.3
Author URL: https://catchthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-04 20:43:53 +00:00
Options: ?
Notes: 84
Onboarding: completed

### Action Scheduler ###

Complete: 233
Oldest: 2022-06-03 23:40:18 +0000
Newest: 2022-07-04 14:20:18 +0000

Failed: 1
Oldest: –
Newest: –

Pending: 2
Oldest: 2022-07-04 19:36:03 +0000
Newest: 2022-07-04 19:36:03 +0000

### Status report information ###

Generated at: 2022-07-04 14:28:07 +00:00

Hi @thedesigngoddess

Thanks for providing that information it’s a big help!

After review I have a few questions to help us look into this issue:

First: Can you tell me what the issue your host encountered was, or how this impacted your site? This may help me determine if this is involved.

Second: Are you seeing ONLY orders from the 29th impacted, or are there orders on other dates as well? Similarly, if only the 29th was impacted, is there anything special about these orders you notice? Were they done with a coupon, were they for a specific product, did they involve a promotion, etc.?

Finally: Can you please check for any error logs that may have been captured on the 29th or the date when your host encountered their issue. Specifically we’d want to check for any fatal errors, if you do find any please let us know. If you choose to share that with us please make sure you do check for and redact any personal information that could be retained in the log. (There may not be any depending on the type of log but it’s important to check.)

Thanks!