Woocommerce order status is not changing after successful or cancelled payment.

  • Resolved dss1987

    (@dss1987)


    7 years, 3 months ago

    I’m using WordPress configured with Woocommerce v3.2.5 and Woocommerce WorldPay Gateway v3.2.6 to process online transactions. However, when a customer makes online payment (either cancel or succeed) the e-mail confirmation is not sent and the order status is not changed for the order.

    I have configured the Woocommerce WorldPay according to instructions and “Email notification” tab for New Order, Cancelled Order, and Failed Order to send the notification to specific email address correctly. And it works as soon as you update the order status manually through administration panel.
    Can you please advise where should I look for solution to that issue?

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  • Im also having this issue, any fix for this?

    Thread Starter dss1987

    (@dss1987)

    Yes, that was a matter of adding the following value to the “Payment Response URL” in WorldPay installation administration panel:
    https://<wpdisplay item=”MC_callback”>

    You can read about that a little more here.

    This way my issue was solved. Btw. at the end of the day I’ve used a different plugin called “WooCommerce WorldPay Gateway”.

    • This reply was modified 7 years, 3 months ago by dss1987.
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