WooCommerce Order Status auto-completing to Complete

  • Resolved kdubey

    (@kdubey)


    2 months, 1 week ago

    Hello

    This plugin is causing orders for regular products, i.e. non-Virtual, non-Downloadable or any other (e.g. tickets generated via a different plugin integrated with WooCommerce), to skip Processing status and go straight through to Complete status. This is an issue for physical goods and merchandise.

    De-activating the plugin ensure that the Orders change to Processing status as expected.

    Regards
    Kamalesh.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jonas

    (@flinnn)

    Hi Kamalesh,

    thanks for reaching out. This is actually expected behavior and can be deactivated quite easily: https://www.wc-donation.com/documentation/advanced/auto-complete-donations/

    Best, Jonas

    Thread Starter kdubey

    (@kdubey)

    Hello Jonas

    The issue is not with the Donation product being auto-Complete. That is absolutely fine. The issue is that it is causing other products to auto-Complete as well. These are physical products which should be displaying Processing status once order is placed and payment realised successfully; the status is changed to Complete only when the product has been shipped and/or delivered.

    Regards
    Kamalesh.

    Plugin Author Jonas

    (@flinnn)

    Hi Kamalesh,

    this differentiated auto processing config is not yet available, but I added this feature to my backlog.

    Best,
    Jonas

    Thread Starter kdubey

    (@kdubey)

    Hello Jonas

    Thank you for adding this to your backlog. But my point is that is it expected behaviour to interfere and override standard WooCommerce functionality? This means that this is a bug not an additional configuration requirement!

    The impact of this is that we cannot have the donation plugin active while selling merchandise for the charity as the statuses will reflect incorrectly and hence prevent the back-end users from processing the orders.

    Regards
    Kamalesh.

    Plugin Author Jonas

    (@flinnn)

    Hi Kamalesh,

    I’ve just improved the order processing logic: https://github.com/wc-donation/wc-donation-platform/commit/ecc82096d645a284faabec804cb56bb9cad89e7c
    If you want you can already test it out (or just wait for the upcoming release): https://www.wc-donation.com/documentation/support/installing-the-latest-development-version-of-donation-platform-for-woocommerce-wordpress-plugin-from-github/

    Best,
    Jonas

    Thread Starter kdubey

    (@kdubey)

    Hello Jonas

    This has caused another issue, i.e. it has started to auto-complete ticket orders being managed by another WC integrated plugin. So although ticket orders are set to go to Processing status rather than Complete, this setting is now being overridden.

    Regards
    Kamalesh.

    Plugin Author Jonas

    (@flinnn)

    Ok, then this seems to be an issue of some other plugin. The new auto complete logic works like this: Do not change anything except when the purchased product is a donation product or the parent product is a donation product (for variable products). So if tickets sales are auto-completed this has to be a logic of another plugin.

    Best,
    Jonas

    Thread Starter kdubey

    (@kdubey)

    Hello Jonas

    I am not a technical expert, but if the other plugin was working perfectly before the change of logic then it seems to me that it is a problem related to the change rather than where the change was not made!

    Regards
    Kamalesh.

    Plugin Author Jonas

    (@flinnn)

    Hi Kamalesh,

    can you please check the following:
    1. Is your ticket product a donation project?
    2. Do your ticket orders not auto-complete once you deactivate Donation Platform for WooCommerce?

    Best,
    Jonas

Viewing 9 replies - 1 through 9 (of 9 total)
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