Woocommerce Order Status

  • Resolved shekinahorochina

    (@shekinahorochina)


    5 years, 5 months ago

    We recently have a new payment gateway. The problem is, we already have orders but don’t reflect here in woocommerce. I already don’t see those statuses like it was before like “Onhold”, etc.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Admittedly, I’m not quite sure of the question here: Are you looking for more information on how to create manual orders? Or are you asking for help on your “new payment gateway”?

    If it’s the latter then you’ll want to get in touch with the developers of that gateway – this forum is only geared towards supporting the core aspects of the WooCommerce plugin itself ??

    Thread Starter shekinahorochina

    (@shekinahorochina)

    Hi there, i’m sorry for the unclear statement.
    The payment is already approved by the Payment Gateway but the status is still “Pending Payment”. May I know what’s wrong with this? Thanks

    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for clarifying that ??

    If payments are stuck in “Pending” it typically means the API/IPN of the payment gateway you’re using is having a hard time communicating with your website to update the order status.

    To troubleshoot that in detail, you’ll want to reach out to the developers of the payment gateway you’re using. With this in mind, which payment gateway are you using at the moment?

    Thread Starter shekinahorochina

    (@shekinahorochina)

    I’m using Paynamics Gateway

    Plugin Support RK a11n

    (@riaanknoetze)

    Thanks for confirming that – As alluded to above, you’ll want to get in touch with the developers behind that Paynamics Gateway to take a closer look. If it’s the one from this site, https://www.paynamics.com/web-payment/, you’ll want to use their support platform located at: https://www.paynamics.com/contact-us/

Viewing 5 replies - 1 through 5 (of 5 total)
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