Woocommerce order notes marked as spam

  • Resolved Matt12

    (@matt-pain)


    1 year, 11 months ago

    Hi,
    I found out that the plugin marks as spam all order notes (stock and payment notes) in Woocommerce. I’m unable to see them in the edit order page.
    When I look into the database I clearly see they are marked as spam. Deactivating the plugin resolves the issue for new orders but the order notes for the existing orders still don’t show.

    Outside of that, I’m really satisfied with the plugin and don’t want to change for another one.
    Can you update the plugin to make it compatible with Woocommerce or do you have another solution ?

    Thanks !

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Marcel Pol

    (@mpol)

    Hi Matt,

    Thank you ??

    There are comments with a comment_type of order_note that are now supported. Could you test the updated version from here if it works for you? https://codeberg.org/cyclotouriste/la-sentinelle-antispam

    I am not that well versed in WooCommerce, so can you help me out a bit about the other stuff?

    As a customer I can add an order note. I added one but have no idea where is is stored. I could not find that in wp_comments.

    Also, I don’t know where to find stock notes. Does it need to be a certain product type? This is in the dashboard, right? Can you guide me towards it in the dashboard?

    Thread Starter Matt12

    (@matt-pain)

    Thanks a lot Marcel !
    The updated version resolves the issue. I still don’t see the older order_notes that are still marked as spam but I can see them again in the new orders.

    The order_note is an admin order note. They are all stored in the wp_comments table.
    Those are mostly notes about the payment gateway, stock updates, etc. Admins & shop managers can manually add notes there as well. Those notes are not visible to the customers.

    Stock notes are definitely stored like other order notes however you have to activate the stock in the product itself for it to work.
    Stock is not related to product type however if it’s a variable product you have to activate it on each variation it’s needed. In case of a simple product the stock is managed globally for the product.

    However as a customer, you can add a customer_message when you place your order.
    My guess is the customer_message is stored in the wp_postmeta table. In the admin section, the customer_message appears on the edit order page after the customer info(name, email, address, etc.).

    Hope that helps ??
    Thanks again for resolving the issue !

    • This reply was modified 1 year, 11 months ago by Matt12.
    Plugin Author Marcel Pol

    (@mpol)

    Thank you for the feedback.

    I see the stock note is about low stock notifications. It also has a comment_type of order_note, so it is caught as well.

Viewing 3 replies - 1 through 3 (of 3 total)
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