Woocommerce Order Emails Not Sending

  • I am using Mailpoet mainly for sending order status emails for my Woocommerce store. It recently stopped sending the order emails. I don’t receive new order emails and I don’t think customers are receiving their order confirmation emails. I changed to send using the default wordpress sending method and I see the emails being sent fine from my host. My entire domain is authorized and verified and like I said this was working previously, so I am not sure what the issue could be.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @pesac ,

    Thank you for reaching out to us.

    Kindly send us the following:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    IMPORTANT: Kindly blur out any sensitive information, as this is a public forum.

    Looking forward to hearing from you!

    Thread Starter pesac

    (@pesac)

    @geraltrivia, Below are my screenshots and System Info. Note that “Send all site’s emails with: default WordPress sending method” is set because of the issue I am having.

    name: Removed
    email: [email protected]
    PHP version: 8.3.17
    MailPoet Free version: 5.10.0
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key: f16a3602b64d5ffe****************
    WordPress version: 6.7.2
    Database version: 10.6.21-MariaDB-log
    Web server: Apache
    Server OS: Linux ecngx318.inmotionhosting.com 4.18.0-553.22.1.lve.1.el8.x86_64 #1 SMP Tue Oct 8 15:52:54 UTC 2024 x86_64
    WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 712M - WP_DEBUG:  - WordPress language: en_US - WordPress timezone: America/Chicago
    PHP info: PHP max_execution_time: 90 - PHP memory_limit: 712M - PHP upload_max_filesize: 2M - PHP post_max_size: 8M
    Multisite environment?: No
    Current Theme: Blocksy Child (version )
    Active Plugin names: aftership-woocommerce-tracking/aftership-woocommerce-tracking.php, all-in-one-wp-security-and-firewall/wp-security.php, autodescription/autodescription.php, blocksy-companion/blocksy-companion.php, complianz-gdpr/complianz-gpdr.php, gtm-kit/gtm-kit.php, heartbeat-control/heartbeat-control.php, insert-headers-and-footers/ihaf.php, mailpoet/mailpoet.php, pymntpl-paypal-woocommerce/pymntpl-paypal-woocommerce.php, reading-progress-bar/reading-progressbar.php, slicewp/index.php, stackable-ultimate-gutenberg-blocks/plugin.php, tiktok-for-business/tiktok-for-woocommerce.php, woo-order-export-lite/woo-order-export-lite.php, woo-smart-quick-view/wpc-smart-quick-view.php, woo-stripe-payment/stripe-payments.php, woo-update-manager/woo-update-manager.php, woocommerce-product-dependencies/woocommerce-product-dependencies.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php, wp-consent-api/wp-consent-api.php, wp-optimize/wp-optimize.php, wp-smushit/wp-smush.php, wpc-composite-products/wpc-composite-products.php, wpforms-lite/wpforms.php, x-currency-pro/x-currency-pro.php, x-currency/x-currency.php
    Sending Method: MailPoet
    MailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid_underprivileged
    Sending Frequency: 25 emails every 5 minutes
    MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Linux Cron - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
    MailPoet Cron / Action Scheduler: Status: active - Is reachable: Yes - Ping URL: https://defendmyvehicle.com?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-03-21 21:30:07 - Last run end: 2025-03-21 21:30:07 - Last seen error: None
    Total number of subscribers: 17
    Plugin installed at: 2024-05-02 02:38:59
    Installed via WooCommerce onboarding wizard: false
    Sending queue status: Status: Unknown - Started at: 2025-03-18 22:00:16 - Emails sent: 0 - Retry attempts: 0 - Last seen error: None
    Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 0 - Orphaned links: 0 - Orphaned newsletter posts: 0

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @pesac,

    Thank you for sending that over!

    I checked your account, and see that order emails to your admin “orders” email address had returned as a bounce on March 19th with the response: unable to route: no mail hosts for domain

    So, this does appear to be specific to the admin order emails to your address (not all Woo order emails).

    When an address comes back as a hard bounce, it is added to a suppression list in our sending service so that additional emails are not sent.

    I’ve removed the address from our suppression list for now. However, please double check to ensure that admin email address is definitely working and able to receive emails.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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