Woocommerce not sending New Order emails to admin or customer

Hi @jcphoto
Sorry for the trouble. `There are several potential reasons why your WooCommerce store may not be sending new order emails to the admin or customer. Here are some steps you can take to troubleshoot the issue:

1. Check your email settings: Go to WooCommerce > Settings > Emails and make sure that the “New Order” email is enabled and that the correct email address is entered in the “Recipient(s)” field.

2. Check your email provider: If you use an email service provider (such as Google Workspace or Microsoft 365), ensure that your account is set up correctly and that you have not exceeded any sending limits.

3. Check your spam folder: It’s possible that the new order emails are being marked as spam and are not being delivered to your inbox. Check your spam folder to see if the emails are being sent there.

4. Test the email function: You can use the “Send Test Email” function to send a test email to yourself and see if it is delivered successfully. Go to WooCommerce > Status > Tools, and then scroll down to the “Send Test Email” section. Enter your email address and click “Send Test.”

5. Check for plugin conflicts: If you have installed any plugins that might affect the email function (such as a security plugin or a caching plugin), try deactivating them temporarily to see if the issue is resolved.

6. Check for theme conflicts: If you are using a custom theme, it is possible that the theme could be causing the email function to fail. Try switching to a default WordPress theme (such as Twenty Twenty-One) to see if the issue is resolved.

7. Set up SMTP server: You’re not getting emails because WordPress usually sends them via the PHP mail() function. Most WordPress hosting companies do not configure it properly, and some disable it to prevent abuse. The easiest fix for this issue is to use an SMTP to send WordPress emails.

I hope these suggestions help! If you continue to have trouble with your WooCommerce new order emails, you may want to consider reaching out to the WooCommerce support team for further assistance.`

• This reply was modified 2 years, 2 months ago by Faisal Ahammad. Reason: Fixed typo