Woocommerce not sending email

  • Resolved Omar Faruk

    (@omarfaruk11)


    2 years, 5 months ago

    From the past few days, unfortunately woocommerce doesn’t send any emails both to admin+customer while the contact forms [CF7] do.

    Once an order is placed, it doesn’t send any email. I have checked all the email settings in the Woocommercce “Email” tab, everything is exactly the same as they should.

    I have installed “WP Mail Logging” by Wysija to debug the error. But this plugin isn’t logging any error.
    However, from the log of “WP Mail Logging” plugin, if I resend any email, it immediately sends.
    I’m not sure what’s happening behind the scene!

    In simple words, woocommerce not sending any emails, but if I resend the email from the log of “WP Mail Logging”, it sends immediately.

    Is there any way to resolve the issue?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support lionel.a11n

    (@lioneldaniel)

    Hello @omarfaruk11,

    If you are seeing emails in the WP Mail Log then that means the emails are being generated by WooCommerce and ‘sent’, but somehow not received. In this case the issue will be with WordPress actually sending the email and not with WooCommerce. Check out our Email FAQ, here is an excerpt for what you’ve found:

    If the email was sent, but not received, there are a few steps that can be taken:

    • Make sure you’re using an email address attached to your own domain in the “From” Address field in WooCommerce > Settings >Emails. Using your @gmail.com, @yahoo.com or similar public domain email address will likely cause emails to land in spam folders due to mismatch between the declared sender (servers of Gmail or Yahoo) and the actual sender (your server).
    • Sign up for an account with a dedicated SMTP provider (an average site can usually stay within free usage) that will send the email for you. This should be more reliable than your own server’s mail-sending function.

    If you are using an SMTP provider or other plugin that affects how emails are sent, maybe resending via WP Mail Logging is bypassing the problem plugin. Could you try triggering an order email with only WooCommerce (and WP Mail Logging) active on a default theme? For more information on this kind of test, check out our conflict testing guide.

    We look forward to hearing back from you whether that helps isolate the issue or if you have any further questions. Thanks!

    Thread Starter Omar Faruk

    (@omarfaruk11)

    I was exhausted searching for a fix.

    Using an email address attached to my own domain in the “From” Address field in WooCommerce > Settings >Emails solves the issue.

    Thank you so much @lioneldaniel

Viewing 2 replies - 1 through 2 (of 2 total)
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