WooCommerce Not Passing Order Information

I’ve been troubleshooting this issue and looking for possible work arounds.

I had to use the zapier plugin and create a zapier zap that fetches the subscriber and order information.

I think there is something not working in my woocommerce which is causing the orders to not be accessible or sent by other integrations on my site.

My SendinBlue WooCommerce plugin does not receive the customer optin info or add to my sendinblue list.

However, this is working fine on another site of mine.

Additionally, my dropshipper can not see orders on my site with their API system. We have been troubleshooting this one for over a year.

However, I am beginning to think my WooCommerce is not allowing API requests completely (or something).

Any input or help you have would be welcome.

Thank you.

Quick video on the Issue & Work a round https://www.loom.com/share/960938d82eef4a9fa093d202d02c02b8

Hello @rayeason,

Thank you so much for the effort you’ve put to describe the problem but I’m afraid debugging third-party solutions is not within our scope of support.

If you’re looking for another newsletter plugin or an automated marketing solution, you can use check one of the extensions we offer here: https://woocommerce.com/search/?q=Newsletter&collections=product&page=1

Alternatively, you can hire a WooExpert to help you fix this.

Cheers!

Thanks for the quick response.

However, I don’t think this is a third party plugin issue. I think it’s an issue with WooCommerce itself

I mentioned the other plugins only as an example that something in WooCommerce is not working correctly.

What would be the best way to check WooCommerce functionality?

Hi @rayeason

If you think that the problem is occurring from WooCommerce itself, you could check if there are security plugins that prevents WooCommerce from accessing other systems.

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello and good day .

I have run a conflict test and disabled all plugins and the theme with same result.

However, I am using cloudflare and if WooCommerce is having any firewall issues I can look.

System Report

WordPress Environment

WordPress address (URL): https://reasonelectronics.com
Site address (URL): https://reasonelectronics.com
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.54 (Debian)
PHP Version: 8.0.27
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.18-MariaDB-0+deb11u1
Max Upload Size: 5 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.4.0
WC Database Prefix: wp_
Total Database Size: 411.99MB
Database Data Size: 332.82MB
Database Index Size: 79.17MB
wp_woocommerce_sessions: Data: 2.01MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 16.52MB + Index: 6.92MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 9.35MB + Index: 6.97MB + Engine MyISAM
wp_adsw_ali_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_aioseo_notifications: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_amazon_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_btg: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_amazon_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_amazon_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_feed_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_feed_tpl_data: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_amazon_feed_tpl_values: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_amazon_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_listings: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wp_amazon_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_amazon_markets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_amazon_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_stock_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_instances: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_blc_links: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_visits: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_visits_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_st: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf7dbplugin_submits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.11MB + Index: 0.05MB + Engine MyISAM
wp_defender_audit_log: Data: 34.61MB + Index: 8.48MB + Engine MyISAM
wp_defender_email_log: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_defender_lockout: Data: 2.77MB + Index: 1.78MB + Engine MyISAM
wp_defender_lockout_log: Data: 1.58MB + Index: 0.41MB + Engine MyISAM
wp_defender_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_defender_scan_item: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ebay_accounts: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_ebay_auctions: Data: 1.05MB + Index: 0.05MB + Engine MyISAM
wp_ebay_categories: Data: 1.94MB + Index: 1.38MB + Engine MyISAM
wp_ebay_jobs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ebay_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_orders: Data: 0.21MB + Index: 0.01MB + Engine MyISAM
wp_ebay_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_profiles: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ebay_sites: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ebay_stocks_log: Data: 3.56MB + Index: 0.02MB + Engine MyISAM
wp_ebay_store_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ebay_transactions: Data: 0.37MB + Index: 0.01MB + Engine MyISAM
wp_ewwwio_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hurrytimer_evergreen: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hustle_entries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_hustle_entries_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_hustle_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_hustle_modules_meta: Data: 1.54MB + Index: 0.02MB + Engine MyISAM
wp_hustle_tracking: Data: 0.23MB + Index: 0.28MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 3.74MB + Index: 0.14MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.32MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 3.33MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.33MB + Index: 0.09MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.32MB + Index: 0.30MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 0.26MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_mailpoet_subscribers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
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wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_nx_stats: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 18.43MB + Index: 0.30MB + Engine MyISAM
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wp_rank_math_internal_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
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wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_rtwwwap_mlm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_referrals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_referral_link: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_visitors_track: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_wallet_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smartcrawl_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wpforms_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_wps_key: Data: 0.41MB + Index: 0.41MB + Engine InnoDB
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wp_wt_iew_mapping_template: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yoast_indexable: Data: 0.68MB + Index: 0.33MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.04MB + Index: 0.11MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine MyISAM

Post Type Counts

attachment: 1807
cartflows_flow: 2
cartflows_step: 7
cookielawinfo: 6
custom_css: 2
elementor_library: 11
flamingo_contact: 28
flamingo_inbound: 8
forminator_forms: 2
gfw_event: 1
gfw_report: 38
hurrytimer_countdown: 2
lws-wre-event: 6
lws-wre-pool: 1
lws-wre-unlockable: 1
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 38
notificationx: 1
oembed_cache: 9
page: 45
portfolios: 22
post: 6
product: 370
product_variation: 148
revision: 126
seedprod: 1
shop_coupon: 28
shop_order: 148
shop_order_refund: 2
teams: 9
testimonials: 5
vi_wad_draft_product: 23
viwec_template: 14
wacv_email_template: 3
wp_global_styles: 2
wp-rest-api-log: 7489
wpautoterms_page: 2
wpforms: 3
wphb_minify_group: 24

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (72)

Add to All: by Ajay D'Souza – 1.8.0
Akismet Anti-Spam: by Automattic – 5.0.2
All-in-One WP Migration Unlimited Extension: by ServMask – 2.49
All-in-One WP Migration: by ServMask – 7.71
Starter Templates: by Brainstorm Force – 3.1.27
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.1
Auto Image Attributes Pro: by Arun Basil Lal – 4.1
WP AutoTerms: by WP AutoTerms – 2.5.0
Beehive Pro: by WPMU DEV – 3.4.5
Better Search Replace: by WP Engine – 1.4.2
Broken Link Checker: by WPMU DEV – 1.11.21
Bulk remove posts from category: by MasterNs – 3.3
CartFlows Pro: by CartFlows Inc – 1.11.9
CartFlows: by CartFlows Inc – 1.11.9
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.11
Cloudflare: by Cloudflare
Inc. – 4.11.0

Codisto Channel Cloud: by Codisto – 1.3.65
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Current Year and Symbols Shortcode: by KGM Servizi – 2.3
Easy Google Fonts: by Titanium Themes – 2.0.4
Elementor: by Elementor.com – 3.11.2
Facebook for WooCommerce: by Facebook – 3.0.12
Featured Images in RSS for Mailchimp & More: by 5 Star Plugins – 1.6
GDPR Cookie Compliance: by Moove Agency – 4.10.1
OMGF: by Daan from Daan.dev – 5.5.5
Hustle Pro: by WPMU DEV – 4.6.5
Jetpack: by Automattic – 11.8.4
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.0.21
Mailchimp for WooCommerce: by Mailchimp – 2.8
MailPoet Premium: by MailPoet – 4.7.0
MailPoet: by MailPoet – 4.7.0
My Custom Functions: by Space X-Chimp – 4.51
NotificationX: by WPDeveloper – 2.6.0
Preload Images: by ravipatel – 1.2.1
Redirection: by John Godley – 5.3.9
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Simple Author Box: by WebFactory Ltd – 2.50
Snapshot Pro: by WPMU DEV – 4.14.0
SureTriggers: by SureTriggers – 1.0.7
Swap Google Fonts Display: by WP Speed Matters – 1.1.1
Temporary Login Without Password: by StoreApps – 1.8.1.1
Wholesale2B delete WooCommerce product images: by Aniruddha Pathak – 1.0.2
Widgets for Ebay Reviews: by Trustindex.io – 9.8.5
ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce: by VillaTheme(villatheme.com) – 1.0.25
Bulk Table Editor for WooCommerce: by Consortia – 2.3.1 (update to version 2.3.3 is available)
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.22
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1
Return Refund and Exchange for WooCommerce: by WP Swings – 4.1.0
Woo Title Limit: by Dima W. – 2.0.3
Woo2B: by Aniruddha Pathak – 1.0.0
WooCommerce Advanced Notifications: by WooCommerce – 1.4.1
ALD - Aliexpress Dropshipping and Fulfillment for WooCommerce: by VillaTheme(villatheme.com) – 1.1.8
WooCommerce Brands: by WooCommerce – 1.6.43
WooCommerce Stripe Gateway: by WooCommerce – 7.1.0
WooCommerce Payments: by Automattic – 5.5.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce Product Search: by itthinx – 4.11.0
Sendinblue - WooCommerce Email Marketing: by Sendinblue – 3.0.4
WooCommerce Shipping & Tax: by WooCommerce – 2.2.3
WooCommerce Smart Coupons: by StoreApps – 7.2.0 (update to version 7.2.1 is available)
WooCommerce Zapier: by OM4 Software – 2.3.1
WooCommerce: by Automattic – 7.4.0
MyRewards: by Long Watch Studio – 5.0.3
Defender Pro: by WPMU DEV – 3.9.0
Hummingbird Pro: by WPMU DEV – 3.4.3
REST API Log: by Pete Nelson – 1.6.9
Smush Pro: by WPMU DEV – 3.12.5
WPForms Lite: by WPForms – 1.8.0.1
SmartCrawl Pro: by WPMU DEV – 3.4.4
WPMU DEV Dashboard: by WPMU DEV – 4.11.18
YITH WooCommerce Wishlist: by YITH – 3.18.0

Inactive Plugins (16)

Affiliaa - Affiliate Program with MLM: by RedefiningTheWeb – 2.2.0
Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEXtensions – 1.2.1
Bulky - Bulk Edit Products for WooCommerce Premium: by VillaTheme – 1.1.4
Database Cleaner: Clean, Optimize & Repair: by Jordy Meow – 0.8.0
Duplicate Page: by mndpsingh287 – 4.5.1
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Export WooCommerce customer list PRO: by Pi Websolution – 1.2.17
Media Cleaner: by Jordy Meow – 6.5.9
Pinterest for WooCommerce: by WooCommerce – 1.2.13
Product Feed PRO for WooCommerce: by AdTribes.io – 12.3.0
Woocommerce Bulk Price Update: by TechnoCrackers – 2.2.1
WordPress & WooCommerce Affiliate Program: by RedefiningTheWeb – 6.0
WPSSO Core: by JS Morisset – 15.4.1
WPSSO Google Merchant Feed XML: by JS Morisset – 6.3.0
WPSSO Product Metadata for WooCommerce SEO: by JS Morisset – 3.1.1
WPSSO Shipping Delivery Time for WooCommerce SEO: by JS Morisset – 2.8.1

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
wbs_bundle (wbs_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #38 - /store/
Cart: ?</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #12463 - /checkout/
My account: ?</img> Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ?</img> Page not set

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://reasonelectronics.com
Subscriptions-core Library Version: 5.3.1
Subscription Statuses: –
WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> No

Store Setup

Country / State: United States (US) — California

Subscriptions by Payment Gateway

Payment Gateway Support

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Stripe: products
refunds
tokenization
add_payment_method

PayPal: refunds
Stripe Card Processing: products
refunds
tokenization
add_payment_method
pre-orders

Test Mode: products

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: US
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: –
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: ?</img>
Used PayPal Checkout plugin: –
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Not scheduled
Options: ?</img>
Notes: 63
Onboarding: completed

WooCommerce Payments

Version: 5.5.0
Connected to WPCOM: Yes
Blog ID: 207774534
Account ID: acct_1LGB3c2HBwavoAD1

Action Scheduler

Canceled: 5
Oldest: 2023-02-09 19:20:40 -0800
Newest: 2023-02-20 08:22:55 -0800

Complete: 51,998
Oldest: 2023-01-26 17:47:33 -0800
Newest: 2023-02-25 22:04:43 -0800

Failed: 1,022
Oldest: 2022-06-01 11:01:51 -0700
Newest: 2023-02-25 21:39:39 -0800

Pending: 32
Oldest: 2023-02-25 22:06:43 -0800
Newest: 2023-03-04 08:33:33 -0800

Smart Coupons related settings

Number of coupons to show: 5
Number of characters in auto-generated coupon code:
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card: no
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?: no
Combine emails: no
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: yes
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: single
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

WooCommerce Zapier

Database Version: ?</img> 14
Detailed Logging Enabled: No
Legacy Mode Disabled: ?</img> Yes
SSL: ?</img> Yes
REST API Authentication Key(s): ?</img> 9
Task History Record Count: ?</img> 3
Deleted Webhook Delivery Count: 3

Status report information

Generated at: 2023-02-25 22:06:02 -08:00
`

Latest Fatal Error Logs

2023-02-24T07:00:09+00:00 CRITICAL Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php:1324
Stack trace:

0 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php(1324): in_array()

1 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(308): Hummingbird\Core\Modules\Minify->filter_resource_cdn()

2 /var/www/reasonelectronics.com/wp-includes/plugin.php(205): WP_Hook->apply_filters()

3 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/minify/class-minify-group.php(746): apply_filters()

4 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/minify/class-minify-group.php(1541): Hummingbird\Core\Modules\Minify\Minify_Group->should_generate_file()

5 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php(172): Hummingbird\Core\Modules\Minify\Minify_Group->get_file_path()

6 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(310): Hummingbird\Core\Modules\Minify->on_delete_post()

7 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

8 /var/www/reasonelectronics.com/wp-includes/plugin.php(517): WP_Hook->do_action()

9 /var/www/reasonelectronics.com/wp-includes/post.php(3407): do_action()

10 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php(1424): wp_delete_post()

11 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php(1065): Hummingbird\Core\Modules\Minify->clear_files()

12 /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/admin/class-notices.php(135): Hummingbird\Core\Modules\Minify->clear_cache()

13 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(310): Hummingbird\Admin\Notices->plugin_changed()

14 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

15 /var/www/reasonelectronics.com/wp-includes/plugin.php(517): WP_Hook->do_action()

16 /var/www/reasonelectronics.com/wp-includes/theme.php(3395): do_action()

17 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(308): check_theme_switched()

18 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

19 /var/www/reasonelectronics.com/wp-includes/plugin.php(517): WP_Hook->do_action()

20 /var/www/reasonelectronics.com/wp-settings.php(617): do_action()

21 /var/www/reasonelectronics.com/wp-config.php(106): require_once('…')

22 /var/www/reasonelectronics.com/wp-load.php(50): require_once('…')

23 /var/www/reasonelectronics.com/wp-admin/admin-post.php(19): require_once('…')

24 {main}

thrown in /var/www/reasonelectronics.com/wp-content/plugins/wp-hummingbird/core/modules/class-minify.php on line 1324

2023-02-22T21:26:11+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /var/www/reasonelectronics.com/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163
Stack trace:

0 /var/www/reasonelectronics.com/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta()

1 /var/www/reasonelectronics.com/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum()

2 /var/www/reasonelectronics.com/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram()

3 /var/www/reasonelectronics.com/wp-includes/rest-api/class-wp-rest-server.php(1171): Automattic\Jetpack\Sync\REST_Endpoints::data_histogram()

4 /var/www/reasonelectronics.com/wp-includes/rest-api/class-wp-rest-server.php(1018): WP_REST_Server->respond_to_request()

5 /var/www/reasonelectronics.com/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch()

6 /var/www/reasonelectronics.com/wp-includes/rest-api.php(410): WP_REST_Server->serve_request()

7 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(308): rest_api_loaded()

8 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

9 /var/www/reasonelectronics.com/wp-includes/plugin.php(565): WP_Hook->do_action()

10 /var/www/reasonelectronics.com/wp-includes/class-wp.php(399): do_action_ref_array()

11 /var/www/reasonelectronics.com/wp-includes/class-wp.php(780): WP->parse_request()

12 /var/www/reasonelectronics.com/wp-includes/functions.php(1332): WP->main()

13 /var/www/reasonelectronics.com/wp-blog-header.php(16): wp()

14 /var/www/reasonelectronics.com/index.php(17): require('…')

15 {main}

thrown in /var/www/reasonelectronics.com/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163

2023-02-20T19:54:29+00:00 CRITICAL Uncaught Error: Class "WPMU_DEV\Defender\Vendor\DI\Definition\ObjectDefinition" not found in /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Definition/Source/ReflectionBasedAutowiring.php:27
Stack trace:

0 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Definition/Source/ReflectionBasedAutowiring.php(42): WPMU_DEV\Defender\Vendor\DI\Definition\Source\ReflectionBasedAutowiring->autowire()

1 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Definition/Source/SourceChain.php(54): WPMU_DEV\Defender\Vendor\DI\Definition\Source\ReflectionBasedAutowiring->getDefinition()

2 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Container.php(155): WPMU_DEV\Defender\Vendor\DI\Definition\Source\SourceChain->getDefinition()

3 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Container.php(134): WPMU_DEV\Defender\Vendor\DI\Container->getDefinition()

4 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/src/traits/defender-bootstrap.php(203): WPMU_DEV\Defender\Vendor\DI\Container->get()

5 /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/src/bootstrap.php(26): WP_Defender\Bootstrap->init_modules_common()

6 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(308): WP_Defender\Bootstrap->init_modules()

7 /var/www/reasonelectronics.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

8 /var/www/reasonelectronics.com/wp-includes/plugin.php(517): WP_Hook->do_action()

9 /var/www/reasonelectronics.com/wp-settings.php(617): do_action()

10 /var/www/reasonelectronics.com/wp-config.php(108): require_once('…')

11 /var/www/reasonelectronics.com/wp-load.php(50): require_once('…')

12 /var/www/reasonelectronics.com/wp-blog-header.php(13): require_once('…')

13 /var/www/reasonelectronics.com/index.php(17): require('…')

14 {main}

thrown in /var/www/reasonelectronics.com/wp-content/plugins/wp-defender/lib/packages/DI/Definition/Source/ReflectionBasedAutowiring.php on line 27

Hello,

I’m sorry to hear about this.

Kindly note, we do not provide support for third party plugins, may I ask have you reconnected the SendinBlue integration? Does that make a difference? You can contact the SendingBlue support and ask them to check your configuration to see if it is properly set up.

Let us know how that goes.

Thank you Igor.

I understand you do not support third party integrations.

However, I feel this may not be a integration issue and more of a WooCommerce issue.

I do no believe WooCommerce is making the information available or accessible. Possibly via the API.

Is there a way to check, troubleshoot or confirm this?

From a WooCommerce perspective that is?

And yes, I have reached out to the 3 developers having issues receiving order information from WooCommerce.

All of them are telling me this is a WooCommerce issue but I am begging them for more help proving this.

Anything you have to contribute would be welcome.

• This reply was modified 2 years ago by rayeason.

Hello,

To check better into this, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Important: Please include a link to this forum thread.

We’ll be glad to help.