Woocommerce not capturing payment

  • Resolved courtj6

    (@courtj6)


    5 years, 1 month ago

    Just recently my site will not capture the payment. A customer can add items to their cart, click the PayPal button, sign in, confirm payment and then they’re redirected back to the site. Once redirected, the site just spins and never accepts the payment or receives the order. What’s wrong? I’m using the “PayPal Checkout” and always have.

    • This topic was modified 5 years, 1 month ago by courtj6.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter courtj6

    (@courtj6)

    It appears to only be an issue on mobile devices. Almost as if the site is timing out. On a desktop it eventually is captured but does take some time.

    Plugin Support EtienneP a11n

    (@etiennep)

    Hi there!

    If you are using PayPal Checkout created by us, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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